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Rated 4.4 out of 5 by 226 reviewers.
Rated 3.0 out of 5.0 by Only an OK experience My stay began OK, with check-in as expected...except that my club status wasn't recognized. I had to go back later to be sure I was getting credit for the stay. It turns out my membership number was in the system, the person who checked me in just failed to recognize it. The next morning didn't start out well. I was awakened by an unrequested wake-up call at 6 AM. Not a happy customer that morning. At least I had in-room coffee. The next day, I wasn't so lucky. I pulled out the coffee carafe to fill it with water and noticed it was dirty. Just as well, since the in-room coffee hadn't been replenished. Again, not a great start to the day. The final morning, I was awakened by what I assume was a staff member holding a conversation on a walkie-talkie right outside my room. If it wasn't a staff member, I apologize, but it's unlikely other guests were holding such conversations. I work late. I value my sleep. I make it a point to stay at Holiday Inn/ Holiday Inn Express properties when I can as usually they are friendly to business travelers such as me. There are other ICG properties in the Phoenix area. I may try one of them next time. October 14, 2014
Rated 5.0 out of 5.0 by Late night stopover We utilized this hotel as a stopover point on our flight from the east coast. The next day we were driving north towards the Grand Canyon but, given the time difference, didn't want to make the trip that evening. We selected this hotel based on price, reviews, etc. and were 100% satisfied. Got in late, went straight to bed, got up early, had the complimentary breakfast and were on our way. This was a great place to stay for that purpose. October 14, 2014
Rated 4.0 out of 5.0 by Handicapped In-accessible Although not handicapped I find it hard to believe a person with real challenges would find this room comfortable. The plug at the desk for my laptop was underneath so I was on my hands and knees to plug in. The chair would not stay at height so I was like a child working at the desk. The shower head would not stay in a locked position and the roll in shower was very narrow so water was all over the floor. The safety lock on the door was loose and difficult to lock, especially if you have arthritis or other issues. October 12, 2014
Rated 2.0 out of 5.0 by Don't get room 104 Rm 104 bed was terrible, worst sleep worst bed ever like sleeping in a V. 2nd night was good in Rm 333. Would recommend once rm 104 bed replaced. October 12, 2014
Rated 4.0 out of 5.0 by Value and Convenience The room was a good value and the only problem we had was the WiFi kept dropping out. Otherwise a clean and comfortable hotel October 11, 2014
Rated 5.0 out of 5.0 by East Coats Meets West Coast I have never stayed at this place and from the day i walked in to the morning i left the staff was on top of things the place was very nice and clean the rooms were full of all that in may have needed and then some. October 8, 2014
Rated 5.0 out of 5.0 by Stay, Park, Fly This the second time we stayed at the Holiday Inn and found it to be a good deal while traveling out of the Phoenix airport. Since we had an early flight staying the night before our day of departure save us a lot of time. We are also able to relax and not rush to the airport from Tucson. Being able to park our car at the hotel for the length of our travels is also very time saving. October 8, 2014
Rated 5.0 out of 5.0 by HIE It was great...close to the hotel and very comfortable...i will stay there in the future October 2, 2014
Rated 5.0 out of 5.0 by Turning around a bad day My husband and I were on a trip heading to Yuma for a family event. Our flight from the midwest was delayed, and the airport staff wrote up the wrong luggage tag. Our suitcase ended up staying the night in Denver while we flew on to Phoenix. The staff at HIX Phoenix Airport made sure that we had all of the items that we needed to get us up and around the next morning. They were very friendly and made our stay the best that it could be. A big thank you to the staff! September 30, 2014
Rated 5.0 out of 5.0 by Comfortable airport stay We've stayed here a couple of times to catch flights. The hotel is close to the airport, easy and friendly shuttle service. The staff is very friendly, personable, and helpful! Although we did not take advantage of the pool, it was well used and the guests seem to have a good time. We found the rooms comfortable and very clean. September 30, 2014
Rated 5.0 out of 5.0 by Thumbs up to business traveler Friendly staff, clean room and comfy bed at a good price. What more is there to say? September 29, 2014
Rated 4.0 out of 5.0 by Beat expectations. No complaints, clean room and bath, great helpful staff, adequate breakfast, clean lobby with complimentary water and punch. Punctual van service, driver very helpful with questions. September 27, 2014
Rated 3.0 out of 5.0 by OK for Business Meeting I chose this Holiday Inn due to its proximity to meetings I was attending in Phoenix. It was conveniently located. The hotel needs to be updated and the breakfast was lack-luster. September 23, 2014
Rated 3.0 out of 5.0 by Musty smell in the room and noisey a/c Wish we would of asked for a different room. When we told the clerk the next morning there was no offer to adjust the billing or make things better in any way. September 23, 2014
Rated 5.0 out of 5.0 by Comfortable and close to airport My room was clean, quiet and temperature of room was perfect. I plan to use this hotel again for business and pleasure travel. September 21, 2014
Rated 3.0 out of 5.0 by front desk staff The front desk staff was very knowledgeable in the area of hotel and surrounding areas. They also lived close enough that they gave some great opinions of the good and not so good places to eat, visit, and take part in. Other than the problem with the pool issue, This is a good hotel September 16, 2014
Rated 5.0 out of 5.0 by Business and Relaxation An excellent place to rest and to do business. Room was quiet with excellent internet to conduct business then quiet and dark for rest. Room was well equipped and nicely decorated. Very clean and well maintained. I did not have to plug in lamps, replace light bulbs and repair the TV as in the next hotel where IHG was not available. September 15, 2014
Rated 5.0 out of 5.0 by Great place to stay with great amenities. This is a very comfortable hotel, with very friendly staff and super accommodations. We had a mini-suite this time and loved the extra space. This particular facility came highly recommended by some close friends, and we are very happy to know of it. Great for flights and super if you need to have some confidence for secure, reasonable parking accommodations. Super reliable service to and from the airport. Highly recommend this facility. September 12, 2014
Rated 4.0 out of 5.0 by Good Choice for early am flight Everything was good, from the room to the convenient airport shuttle. Liked the free parking for 14 days. Would use this hotel again. However, I was disappointed in the fact that the complementary breakfast was not offered earlier for guests who needed a 5:30 shuttle to the airport.. September 12, 2014
Rated 5.0 out of 5.0 by visit 8/29/14 we always stay here on our way thru Phoenix and will continue to do so. Nice clean rooms and great service. September 12, 2014
Rated 5.0 out of 5.0 by One Nite stay Arrived at 10:PM and room was ready. Clean and quiet. Staff was helpful and very friendly. September 8, 2014
Rated 4.0 out of 5.0 by Fix the matrrs Replace the metres, bed 1, in room 104. New routers for Internet was down a lot. September 6, 2014
Rated 5.0 out of 5.0 by Convenience, Quality, The hotel, the hotel staff were very helpful, accommodating, and responsive. Property is close to the airport and the shuttle/park your car feature is a plus even though your rate goes up to pay for the parking so it's not really "free" parking. I feel that club members should be given a bit more of a break. Overall, very good September 6, 2014
Rated 5.0 out of 5.0 by Pleasant people and ease of use If you have to fly into Phoenix and get in very late -- or fly out very early -- this hotel is extremely convenient. The shuttle service is prompt and the drivers are very pleasant. The staff is also friendly and upbeat. I have found staying here to be a reliable experience, making it easier to coordinate dealing with the rental car, getting to and from airport. I would stay here again September 5, 2014
Rated 2.0 out of 5.0 by crickets crickets in the room overall service staff was good. breakfast need work September 2, 2014
Rated 4.0 out of 5.0 Efficient and Friendly Airport Hotel As someone who had never travelled to the USA previously and was unsure of the systems (or the time!) over there I found the Holiday Inn Express at the airport very convenient (only 10 minutes in free shuttle bus) and friendly. The breakfast area was self service and functional but food was okay for my needs. The reception did sell snacks and soft drinks/water but access to other restaurant facilities were very limited (I did not have a car) My only problem was the need to contact the hotel to get shuttle service as my UK phone refused to connect my call - a courtesy phone at airport (by baggage reclaim) was available but the lady was very rude and refused to acknowledge that this hotel existed even though I could see it on the list myself. She did connect me to the hotel eventually who were very efficient September 1, 2014
Rated 5.0 out of 5.0 by Exceptional morning shuttle driver! The morning shuttle driver was very friendly and helpful! He even offered to take me to a convenience store if needed. I came for an overnight stay specifically to meet my children on a plane the next day, so I really just needed to catch up on some sleep. This is EXACTLY what I did! The bed and pillows were SO SO comfortable. The room was already very cool and comfortable in relation to the blazing Phoenix temps. The downfall was that this hotel does not have a full-service restaurant, but there are options next door and close by. Breakfast was delicious and the dining area was comfortable, clean, and welcoming. I did not use the fitness room since I slept and relaxed a big portion of my stay, however, I did check it out and it was quaint, but enough to get the job done. I would stay here again. August 31, 2014
Rated 5.0 out of 5.0 by Super airport hotel Stayed before and after our trip to Europe. Left our car at the hotel and took the shuttle to and from the airport. Shuttle service was excellent. Staff was friendly, breakfast was good, and bed was very comfortable. Would definitely book this hotel again when flying out of Phoenix airport. August 31, 2014
Rated 5.0 out of 5.0 by Great Staff Bree and Lucas are always so helpful!!! They are also very knowledgable about the area. August 25, 2014
Rated 3.0 out of 5.0 by a good stay and great service the location of the property and proximity to the airport was the deciding factor.the breakfast although not used this visit is great for a morning start.a lot of properties do not even offer this service anymore.bedding is comfortable as expected.did not get a chance to use any of the other offerings but what I observed looked typical express offerings(suited to meet the expectations of the average traveler). August 23, 2014
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