Rated 3.7 out of 5 by 138
Rated 5.0 out of 5.0 by Charizard Value
Great pool, clean room, quiet for us. Our top choice for Mesa.
May 31, 2014
Rated 5.0 out of 5.0 by Frank9981 The beds and Comfortable rooms are why I Stay.
I had business in the area and was able to get aroom before the holiday weekend...This hotel is close to Resturants and major highways.
May 29, 2014
Rated 1.0 out of 5.0 by Jonesy50 My Worst Experience with Holiday Inn
The grounds themselves look nice. palm trees and the lobby is nice
I get to my room and there were 3 people hanging around by my door. I guess a cleaning company was conducting interviews. The door itself looked like it had been broken into before and not completely repaired
The suite as they called it was outdated, the couch looked like it was from a garage sale, old and dingy as were most of the furnishings besides the bed.
Trying to get some work done was impossible with all the distractions, the gate from the parking lot and pool kept slamming. The only was the people having an interview could get to the room was via the pool. The foot traffic was terrible.
I went to go out for dinner I was approached twice for money handouts from some questionable characters. Upon returning to my room at 11pm the same people requested again.
The staff at the front desk and the bartender were very nice.
May 13, 2014
Rated 5.0 out of 5.0 by Connelly7 Staff Nice and Beds very comfortable
Helpful Staff, all friendly. Did not eat in restaurant- slept very well quiet room excellent bed.
April 22, 2014
Rated 2.0 out of 5.0 by AYAS Motel style with great pool
Rooms are similar to motel style, nice pool with waterfalls. I didn't like when next door guests smoking weed on the corridor.
April 22, 2014
Rated 2.0 out of 5.0 by Besi_charles The couch had bugs biting & jumping on me.
The living room area had some kind of bugs that bite me multiple times. I could also feel them on my bottom part of my legs as I was walking from room to room. I called down to the desk to make a complaint. You would think I would have received a call from management but I did not. I am not using this facility again. I am also letting other members of my company know of my experience. They have used this facility in the past as well because of the location to our local office.
April 21, 2014
Rated 5.0 out of 5.0 by Belle4 Beautiful Facility! Amazing Pool!
We booked this hotel for the pool. The waterfall and unique shape were very exciting for our children. The rest of the hotel was amazing as well. Beautiful features, very high end! I wish we could have stayed longer and had a chance to experience all the hotel had to offer.
April 16, 2014
Rated 5.0 out of 5.0 by Avdohm Nice room with lots of amenities.
I had a very enjoyable stay with a pool side view and comfortable room.
April 14, 2014
Rated 2.0 out of 5.0 by southern_charm staff just didn't have it together
There for conference, many of our people checked into already occupied rooms, dirty rooms, etc. One time, lock was changed, went down to desk, told that my room now belonged to someone else.
Conference went well, food good, all other logistics as expected. Better luck next time.
April 13, 2014
Rated 3.0 out of 5.0 My personal experience
I understand outdated...so I understand wrinkled curtains, I understand torn shower curtains and bedding and wrinkled bed skirts. I don't understand not clean. There was left over splatters on my bathroom mirror and closet mirrors. There was splatter on the artwork in the room. And there were Goldfish crackers under my bed. I was hoping after house cleaning came during my stay, this would improve. It did not. And I did nto realize until my shower the next morning, when it was too late, that my shampoo and conditioner and not been replaced. I will not visit this property again. And yes, the uncleanliness was relayed to the staff on duty prior to my departure.
March 31, 2014
Rated 3.0 out of 5.0 by zlatts property "tired" - staff excellent
This property is getting pretty tired. Needs more than a coat of paint. That said, the staff is excellent. While the breakfast buffet food tasted "eh", our servers Julie & Norma were superb. Fantastic sense of humor & ability to turn a short night into a great morning. Will stay there again simply to have them inject some positive into my day.
March 29, 2014
Rated 5.0 out of 5.0 by Umpire.20 Excellent Room - Strange Bar Design
This Holiday Inn was perfectly satisfactory. The room (king) was spacious and clean. It included a fridge and a microwave as well as an iron & hair dryer. Daily the room was cleaned to my satisfaction.
Although I didn't use it, there was a beautiful outdoor pool in the "center courtyard". It included a waterfall feature that looked spectacular.
The restaurant was satisfactory also. The bar is shaped very strangely, making it difficult for the bartender to realize a customer was seated at the bar.
Service in the dining areas was good. Overall, I would recommend staying at this hotel. My stay was about 12 nights in March 2014.
March 29, 2014
Rated 3.0 out of 5.0 by LastChance Vance Great Value
First and foremost this Hotel provides great value for the money. Very convenient location right of the Interstate. Fairly clean and comfortable as well.
Negatives: Very incompetent staff...absolutely clueless when it came to anything. VERY short on lounge chairs by the pool. I mean really? 400 rooms and 15 lounge chairs?? And no chairs on the room balconies either...we had to buy folding chairs to enjoy sitting on the balcony. Very noisy as well...could really hear the outside noise.
March 27, 2014
Rated 5.0 out of 5.0 by Tobi2014 Best Hotel Experience I've ever had
I went to AZ for Spring Training & after last year's mediocre hotel experience, the Holiday Inn Express blew me away. Every single staff member I spoke to was friendly & helpful. The coffee & water in the lobby was a great touch. The breakfast buffet hit the spot every morning. We were given a view of the pool from our room which was unexpected but certainly welcomed. The cleanliness of the room is what I used to expect from hotels, therefore, I'd say it was exceptionally clean. The beds were comfortable, the pillows aplenty. The online photos I viewed before booking seemed too good to be true but in fact, they were very accurate. I did not expect to see the actual pool that was photographed & yet, I did. I give this hotel 5 stars, and will stay here every time I travel to AZ, & will probably book Holiday Inns from now on when I travel elsewhere too.
March 27, 2014
Rated 1.0 out of 5.0 by JoephD Bad Management
Room service only available when dining area open. Who needs room service when dining area open. Bar only open from 4PM to 11PM. 250 room hotel, only 20 chairs around pool area. How stupid. Numerous balconies around pool area, no chairs or table on balcony. Suggestion to management, buy pool chairs from home depot across street. On the last day of my 4 day stay, they brought out about 20 chairs to the pool area, from their meeting hall. Toilet seat in room loose, check before you rent room to customer. During my stay my son and his wife also stayed at this hotel. They had no AC all night. I have stayed at many Holiday Inns, this one is by far the WORST. I nor my son would never use this Hotel again.
March 25, 2014
Rated 4.0 out of 5.0 by Editor Fran Good location for Cubs spring training
We stayed in this hotel for several days while attending Cubs spring training games. The hotel is about a 10-minute drive from the park. The hotel is large and well decorated, and the rooms we rented for my husband and I, and our daughter and son-in-law, were very comfortable, clean, and nicely decorated. We enjoyed the lovely pool there.
We were disappointed in the one meal (dinner) we had at the hotel's restaurant, and ate all of our meals elsewhere for the rest of the stay.
Jubilee, at the front desk, was always very helpful and friendly when we had questions or requests.
March 22, 2014
Rated 5.0 out of 5.0 by Boccoman Very good stay
It was a very good stay. The staff was concerned about our comfort and wanted to provide anything we needed. The hotel seemed to have lots of guests but the rooms were quiet and comfortable.
March 20, 2014
Rated 3.0 out of 5.0 by Military52 OK place to stay
The room and services were average, the restaurant was below my expectations. The breakfast buffet was way over priced, as most good hotels offer that same type of breakfast free, and the waite staff I had was not up to Holiday Inn quality.
March 19, 2014
Rated 5.0 out of 5.0 by Pate1975 Awesome Service
The hotel service was excelent. The rooms a very clean and the restaurant very good. The Kids meal in the restaurant for dinner was free, so we paid for four person and a wunderful dinner $24,99. The kids loved the pool.
March 18, 2014
Rated 1.0 out of 5.0 by aberdeen man AN UNPLEASANT STAY
Where do I start? Hotel needs a complete overhall. They are
very understaffed. Carpets were dirty and beverage machines
were usually empty. A 200 room hotel with maybe 20 pool deck
chairs and pool towels that felt like sandpaper. A dining facility
that is closed for lunch. How could that be?? Sorry but this
stay was anything but relaxing.
March 17, 2014
Rated 3.0 out of 5.0 by Danly Customer experience can be better, especially for overseas Asia travellers who came a long way...
1- Strongly encouraged to have porter service available when customers need to check in with huge & multiple luggage bags instead of having to lift & lug the bags around themselves
2- Buffet breakfast spread ought to have fresh Orange Juice as a staple choice for most people, quite surprising not to find it available there, unlike the other Holiday Inns which I have stayed.
3- A bit noisy outside along the corridors, sound proofing can be improved
March 17, 2014
Rated 3.0 out of 5.0 by Deejaysalot Lights on but nobody's home
Very comfortable surroundings but very under staffed. Room not cleaned until 330PM. Restaurant didn't have half of what was on the menu. Lounge had a bartender but no server to try to take care of 35-40 people. If this hotel had customer service it would have been a nice stay. We were there for four days.
There were empty beer cans under the bed. See image.
March 12, 2014
Rated 5.0 out of 5.0 by kgyebi Excellent
Albeit my stay was short, I felt welcomed right from check in till I left. The room was clean and comfortable.
March 11, 2014
Rated 5.0 out of 5.0 by BW2014 Great Location and stay
This facility may be older, but it was it was built when "quality" was more a concern, as the rooms were nice, quiet and comfortable. Never once did we hear people above us or next door.
The newer built hotels I've stayed in have paper thin walls and you can hear everything the neighbors do from running water to sneezing. This Holiday Inn & Suites was wonderful and I would stay here again & recommend it to anyone going to the area.
The location is easy to access and everything you need is in the general vicinity, from shopping to gas stations, a WalMart store nearby and the new Cubs ballpark. The restaurant is good, but this is also close to other eating establishments. If you're heading to Mesa... make this your place to stay.
March 11, 2014
Rated 4.0 out of 5.0 by LiverpoolFan Good Break in the Sun
Overall the hotel was good, a bit dated and could use some updating. Conveniently located to get around, close to shopping, restaurants and major highway.
Pool was great, a little cold for the first couple of days but overall, the kids had a blast!
Food was good and staff were friendly & helpful.
March 11, 2014
Rated 3.0 out of 5.0 by Snowbirds4 Disappointed again!
Debated whether or not to write this review since the last review I wrote is not posted (bad dining experience with insulting serving staff). Since the manager reversed charges to our credit card for the dining experience (thank you!) we decided to try the hotel again. I made our room reservations on-line using Holiday Inn website & thankfully had the confirmation emailed to my iPhone. We arrived at the hotel only to find out that we were being charged $20.00/room more than the rate quoted on the confirmation. When I showed my confirmation to the staff I was informed the price difference was due to using a discount hotel reservation website. I showed my iPhone again stating reservation was made using Holiday Inn's website. I was then told I was being charged more because rates had gone up. I held my iPhone to the staff person again stating I refused to pay the higher rate - why send me a confirmation stating the price I was to pay if I was going to be charged more upon arrival? I finally asked for the manager but by then the staff person said she could change the rate to the one quoted in the email. The check-in procedure took entirely too long and we went to our rooms very stressed with the experience. Very disappointing!!!
March 10, 2014
Rated 3.0 out of 5.0 by B. Pesta Adequate
The room was not as clean as it should have been/ the floor could have been vacuumed better. My wife`s norwex wash cloth went missing from her things. other than that the location was great, we were able to find every thing in Mesa just fine / the Holiday inn express in Prescott was a better value and it was very clean.
March 9, 2014
Rated 2.0 out of 5.0 by Platinum Member Traveler Nothing Special
The hotel has an add-on building that is like a motel where you have to walk outside as you close the door to your room in order to get to the single elevator that serves every room in this six story building. As a Platinum member, I stay at many different properties and this one has nothing special about it. I was unpleasantly surprised when I did not receive a complementary breakfast coupon upon check in. That was something that all other Holiday Inn & Suites have done for me.
March 9, 2014
Rated 3.0 out of 5.0 by Reality - Visit Only Facility is Tired
Upon our arrival, following a long drive, we were greeted with great service at the front desk as well as a gift basket that had been arranged in our room. Fantastic.
Then I went to use the toilette. Hmmm, the seat is all yellow. Upon closer inspection I realize that the plastic seat is totally discoloured. I felt uncomfortable every time I sat down.
The shower curtain is in a curved shape. Nice design until you try to have a shower and the curtain does not fit into the tub. Oh well, lots of towels to put on the floor to soak up the water.
We then went down to the bar for supper. Friendly bartender. Food, below average. My wife had a caeser salad that was very tired. I had a steak that was cooked fine but the side dishes had sat for too long in a warming tray. Ate the steak and nibbled on the sides.
Next evening we met guests for supper in the hotel. The four of us could not believe how poor the service was. Both from a server side and from the quality of the food.
My guest and I both ordered Fish and Chips. A while later we were told that they did not have enough fish for two orders. My guest then ordered a steak, pretty hard to ruin - NOT.
We ordered an appetizer. Normally, this comes well before the meal. Not so here, it came at the same time as three of the meals. My wife again had a tired salad. My fish and chips were so greasy that the batter was inedible.
Hmm, where is the steak. It was not delivered until the three of us had eaten. Again with tired sides.
I would encourage the hotel to use Secret Shoppers to evaluate their service levels. They certainly are not up to the standard that I expect in the hospitality industry.
March 6, 2014
Rated 3.0 out of 5.0 by packedandready Clean, but very tired property
Unfortunately, this is not a prime property anymore. Everything was clean and the staff was friendly. Beds were comfortable. The physical plant is dated and many things in our room were barely functional.
Examples: The desk chair had a broken swivel foot and wouldn't pull out from the desk. It had to be lifted. We called for a replacement; the front desk was very cordial and promised a replacement "right away". After 25 minutes, I asked again. "right away, ma'am". We did get one eventually. The desk looked OK, but was very wobbly.
The luggage rack was very wobbly - barely held a suitcase - as long as you didn't touch it, you were OK.
We tried to make popcorn in the microwave - again, it worked but was so low-powered that it was hardly worth the effort.
The clock radio/alarm was pretty beat up - the front display was not complete and I gave up trying to set it.
Housekeeping knocked on the door at 8 am to find out if were were gone yet.
February 26, 2014