Rated 3.6 out of 5 by 228
Rated 4.0 out of 5.0 by KPR1 Another Nice Stay, but Expensive
Good Location, easy walk to Poole Marina and Restaurants.
Usually stay here when in the area for business and leisure breaks, however at this time of the year the price is now very expensive for this type of hotel and by now adding the car park fee it will now make me consider other alternatives when in the area. Shame as I have stayed here many times over the past.
Staff good and helpful, buffet breakfast was ok, and area was clean and well maintained.
August 26, 2014
Rated 2.0 out of 5.0 by Gpolla2 Beds ok but breakfast poor
The room was to a reasonable standard, although our family room only had 2cups/coffee and one cup dirty . No bacon, tomato or mushroom for breakfast seems perverse.
August 25, 2014
Rated 5.0 out of 5.0 by Gilberto Holiday Inn Poole Excellent Holiday Stay
Arrived early (2pm) for a 3pm check-in but we are allowed to check-in as our room is ready. No fuss check-in.
Hotel's quite clean as experienced with other Holiday Inn hotels we've stayed before. Room's quite nice and big (family of four).
Hotel is just a 10 minute walk to Dolphin Shopping Centre and a good 20-25 minutes to The Quay.
Standard breakfast refilled quickly by attentive staff especially TJ.
Parking: Just be aware that they charge £5 per 24 hrs, not really quite sure about this as we have been away most of the day during our stay. Should be less for HIExpress guests???
August 25, 2014
Rated 2.0 out of 5.0 by Lightness Dissapointing experience
I have stayed in much better and cheaper hotels than Poole Holiday Inn Express. Most of the staff did not understand English or very polite. Poor lights in room and bathroom, slow water flow from shower and taps, Lots of improvments need here little things matter Just basic things, Would I stay here again..NO
Car park charge too..Why? not value for money
iI expected better form holiday Inn
August 23, 2014
Rated 3.0 out of 5.0 by boyo99u comfortable bed
Great location. Average room but quite highly priced. Breakfast a let down with lack of choice with watered down juice and hot chocolate. Would not book to stay here again.
August 21, 2014
Rated 3.0 out of 5.0 by veronica20 Cleanliness!
This holiday inn is ideal for central Poole near to transport links.
Not the cleanest of Holiday Inns and the linen had holes in.
The bathroom needed attention with reguards to cleanliness.
Not to the standard we usually find within the Holiday Inn chain.
The complimentary tea/coffee facilities in our room had no tea or milk and had to go to reception to get some (not ideal after a long journey).
The staff when about were helpful.
August 18, 2014
Rated 5.0 out of 5.0 by KAF12 A very convenient HI Express
Stayed here for two nights with my wife and son. Everything was ready at check-in (including a cot in the room) and the process was smooth and efficient. All the staff were very polite and welcoming and we had no problems with our stay.
The location is good to walk into town, Poole park and all the way to the sea front.
We would stay here again.
August 11, 2014
Rated 5.0 out of 5.0 by Adakonrad Great place to stay!
Fantastic stay - incredibly warm welcome by desk stuff - big thank you to receptionist Karolina who provided us with all information we needed, very professional, polite and kind person.
Room very clean, perfect temperature thanks to air condition in the room. Room big enough for family with 2 kids. Comfortable bed. Dark enough at night, no noise even with window open.
One thing I would like to mention is the soap in bathroom - it has funny way of squirting in wrong direction and it ended up on my top rather than hands...
Very tasty breakfast, good choice of food. Nice coffee and selection of teas.
Overall fantastic place to stay and we will visit again for sure!
August 11, 2014
Rated 3.0 out of 5.0 by Ngozi69 Good clean and spacious
The bathroom fan wasn't working so there was a musty smell. The staff were polite but their limited English hindered effective communication. The room was clean and beds comfortable. Was pleased by the large lobby and dining size so you didn't feel cramped. Choice of food was fair. Found out that Poole Quay is a brisk 10 min walk away from hotel which was great! A play room or TV room would be brilliant as there is little to do with kids in the evenings.
August 11, 2014
Rated 4.0 out of 5.0 by SM1986 Brilliant reception staff and nice clean room
Very friendly inviting reception staff.
Room clean and comfortable, perhaps on the small side for 3 people, and the sofa bed wasn't the best, but certainly not the worst.
Breakfast choices could have been more varied, no bacon :(
But was nice, apart from the watered down juice , yuk! good coffee though :)
Good central location to Poole town, although there isn't much to do there. But only a short drive to the gorgeous beaches. Which I guess justifies the price was in my opinion is on the high side.
However, would recommend.
August 6, 2014
Rated 4.0 out of 5.0 by Tony BB value for money but..
Main issues were the poor quality of coffee from the dispensing macjhine and the single incidence of rudeness on the part of one member of staff.
August 4, 2014
Rated 1.0 out of 5.0 by AJSA Dirty Room and Poor Value for Money
Very dirty family room which apart from the clean linen appeared not to have been cleaned for weeks; thick dust, dirt, crumbs, mouldy shower, dirty mugs, disgusting refreshments tray......We complained and were offered a different room but staff had to give this an additional clean before they could show it to us. We would have preferred to change hotels but could not find anywhere at such short notice. We changed rooms and spent as much time out of the hotel as possible. Hotel is reasonably located in Poole and short drive from Bournemouth. The other positive would be the friendly welcome at reception on arrival - prior to seeing our grotty room !! Breakfast is self service, poor variety, dirty cutlery and crockery. We stayed on a Friday night so more expensive, however, we upgraded to a superior room which clearly was very poor value. We really would not recommend this hotel and definitely will not stay here again!
August 4, 2014
Rated 1.0 out of 5.0 by cccccccccccccc Expensive and disgusting Breakfast
Room was expensive given the complete lack of facililties and location.
The food at breakfast was utterly disgusting - powdered eggs!!!?
Had to pay an additional £5 to park in the car park outside
Despite being given the choice of paying on arrival or paying on check out my card was pre-charged with the room charge plus an additional £20 for "incidentals" so in other words - no difference!
August 2, 2014
Rated 5.0 out of 5.0 by Llywel Staff and comfort
Great position with very helpful and polite staff who were attentive for the whole period of stay,
July 30, 2014
Rated 5.0 out of 5.0 by Call me Ruby Good experience
The beds were comfy. The air conditioning was welcome. Breakfast was nice, but a better system might avoid some congestion. The staff were very friendly, especially Kalil on the desk.
July 29, 2014
Rated 3.0 out of 5.0 by Sailorrick Past it's best
This hotel has been partly upgraded so make sure that you request one of the re-furbished rooms as they are much better than the old rooms.
July 28, 2014
Rated 4.0 out of 5.0 by molly666 bedding
bedding needs looking into all clean on outside but stained duvets under
July 25, 2014
Rated 5.0 out of 5.0 by Roxie1145 Comfortable and great dinner
Booked in for a 5 night business stay, ate in after travelling and had the curry which was really good for a hotel. Bed was comfortable (I spent a lot of time in the evenings sleeping), with choice of pillows. Air conditioning works and the wifi is accessible anywhere in the building. Only issues I had was a long wait trying to get staff attention when booking in - there is no bell or anything to ring. Also the plug hole in the shower seemed to be blocked as the water didn't drain away fast enough. And lastly, although the breakfast is average for the chain of hotels, they don't seem to serve bacon and I am a massive bacon fan!
July 22, 2014
Rated 2.0 out of 5.0 by pooleofmisery Poor value and poor customer care
I stayed at the Poole Holiday Inn Express and found the staff unwelcoming on arrival - they seemed more keen on ensuring I paid for extras such as parking than ensuring I had what I needed and was happy.
The room was noisy - the sounds of other guests getting up or going to bed were very loud and breakfast is awful.
July 20, 2014
Rated 5.0 out of 5.0 by Ockbrooksider Nothing to complain about!
On the basis of our experience, I have to wonder whether some previous reviewers stayed at the same hotel. Bearing in mind that HIE is IHG's budget offering, we were happy with our stay at Poole HIE and it compared well with our experience of York HIE. We found the staff, without exception, to be very friendly and helpful and breakfast around 8:45'ish was was not in the least chaotic and everything was available. The youngsters on duty on the Saturday morning could have been a bit more attentive to clearing tables, but it was not really a problem. All in all, we had an enjoyable stay thank you.
July 19, 2014
Rated 5.0 out of 5.0 by dave 56 good location
This hotel is in a conveniently good spot for the theatre, poole park and bus station
Only a short walk to the quay through the narrow streets.
We had excellent service from the front desk staff
July 14, 2014
Rated 3.0 out of 5.0 by brad1 poor room andno atmosphere
compared to other express hotels not the same standard.
July 12, 2014
Rated 5.0 out of 5.0 by Jenny41 Always here always helpful
When my A/C stopped operating and it became obvious to the staff that it was not a problem they could solve I was immediately moved to a room on a lower floor where the system was OK.
July 10, 2014
Rated 1.0 out of 5.0 by JEA. customer experience
It was noted that many customers were from the continent, Germany especially. I think, like me, they are used to a better standard from your hotels.
July 8, 2014
Rated 2.0 out of 5.0 by Akc23 Over priced and underperforming hotel
Staff wearing dirty aprons with poor training on table service
Bar not fully stocked but did have my 3rd request
Pizza served was cold in the middle
Bar area was freezing air con setting way too low
Remote control for TV in room not working, door cards cut wrong way around
I stay at a lot of these hotels and this one did not offer value for money.
The overall facility has a clean and modern feel but the place lacks the attention to detail and finishing touches that i have come to expect as standard from IHG hotels
July 3, 2014
Rated 3.0 out of 5.0 by bob the slob breakfast saga
due to the hotel being full for the night, the breakfast service was non existent. Had to ask for just about everything as nothing was left on the buffet bar, and only 2 staff working that morning, and one of those had to clear the tables to make room for new breakfast guests.
July 2, 2014
Rated 1.0 out of 5.0 by Lord G Tune Poor Poole
The Hotel has no staff to serve at the bar so if you are checking in while the people are serving at the bar you have to wait.
The food is a frozen meal micro waved and is tasteless. Breafast was rubbish too
June 30, 2014
Rated 5.0 out of 5.0 by Gx16 comfortable rooms
We stayed here for a weekend and the rooms were very comfortable and the bathrooms very clean,tea making facilities provided and a selection of pillows in various hardness were supplied.
Breakfast was included included and you could have as much as you wanted
This is the second time staying here and would stay again,very convenient to the town and Poole harbour
June 29, 2014
Rated 4.0 out of 5.0 by 1976 FOOD
THE STAFF WERE REALLY FRIENDLY AND HELPFUL. THE ROOMS WERE CLEAN BUT, THE FOOD CHOICE WAS POOR AND THE BOWLS USED AT BREAKFAST TIME APPEARED DIRTY. THE FOOD AND MENU AND THE CLEANLINESS OF THE CUTLERY AND DISHES NEED TO BE REALLY IMPROVED.
June 27, 2014
Rated 4.0 out of 5.0 by captain 303 Nice location pleasant local walks
Our visit to Holiday Inn Express Poole was very enjoyable; the staffs from the original booking trough to our arrival and the departure were more than helpful. It is most likely that we will be staying again in this hotel.
June 27, 2014