Rated 4.2 out of 5 by 336
Rated 4.0 out of 5.0 by TansyF big improvement from 2 years ago
Big improvement from the last time we stayed 2 years ago, especially the staff and also cleanliness, plus FREE Wifi!! My only gripe is pillows too hard for me (I forgot my own), bouncy bed and the towels in my opinion are too small.
I think we were in a 'family' room the sofa bed isn't really suitable for sitting on to read a magazine & relax but we just flopped out on the bed.
The reception staff are fabulous and even found me an ipad charger as I had forgotten mine, helped me out big time. They were friendly and interested plus motivated.
I haven't given the hotel 5 stars as I think it is very good but a few tweaks would bring it up, corridor carpets pretty tatty, lift incredibly slow & only 1 working, breakfast huge difference from last time but a little jug for milk for your tea/coffee, somewhere to dispose of your tea bag and perhaps rethink the layout..(it's slightly complicated the 1st time you go to it). I had allbran, yoghurt & fresh fruit, my husband had hot which he said was OK but not very much & not much choice as there were some bigger faster people the same morning...
All in all we will continue to stay, I just need to remember my own pillow to sleep better! I do think if there hadn't been free wifi we wouldn't have returned so it is a very good move getting it installed.
October 18, 2014
Rated 3.0 out of 5.0 by Steve5327 Very uncomfortable bed
Although the location was superb and clearly reflected in the price the room price for 1 night was very high for what I would class as a 'Budget' hotel. One of the most important aspects of any hotel accommodation is the quality of sleep and this was severely affected by the very uncomfortable bed. It was only a 4ft 6inch bed and was clearly in need of a new mattress being very soft and dipping towards the middle. My wife and I got very little sleep and arose in the morning very tired with many aches. I did raise my concerns with the receptionist when we checked out. Had we been staying for more than 1 night we would, undoubtedly, have moved to another hotel.
October 17, 2014
Rated 5.0 out of 5.0 by ?//?//? convenient
location of hotel convenient for museum sites and shopping
October 15, 2014