Rated 4.1 out of 5 by 459
Rated 2.0 out of 5.0 by Annette7676 Noisy hotel, poor value
Not impressed with this hotel. The only good thing about it is the location.
Breakfast is probably the worst I have ever experienced in a hotel, just sausage (which were cheap and nasty) beans and scrambled egg. This was called an English Breakfast! Microwave porridge in packets, nasty sliced bread and a poor range of cheese and the odd pastry.
The bed was on wheels and kept moving away from the wall, the net curtains were hanging off and the noise from the bar opposite was so loud that it kept my daughter and I awake.
All in all not a great experience, I didn't realise that holiday inn express was such a budget hotel, the IB IS is way better, half the price and does a cracking breakfast... This hotel is relying upon it's position on Gunwharf Keys to attract customers and to be honest that's thenonly thing that's good about it.
The male reception staff were very helpful but the female staff who dealt with our checkout couldn't have cared less about our poor experience.
March 29, 2015
Rated 3.0 out of 5.0 by DavidP33 Everything seems cheap
No shampoo, no conditioner, no lotion, cheap paper products, same breakfast selection every day, water on floor, slow internet...
but Courteous staff, great area, good mattress, ...
March 26, 2015
Rated 3.0 out of 5.0 by BamaHeel1 Good Value, but dated
A good value if staying for just a night or two, but the little things tend to add up over a week's stay:
Lift inoperative with little sign that it will be repaired in the near future;
inadequate outlets accessible;
WiFi Internet is not very reliable or stable, but adequately fast when it does work;
Carpets showing their age;
Coffee mugs and kettle not properly cleaned.
Twin beds are very firm and on wheels without chocks - be careful when trying to sit on them.
On the plus side:
Extremely friendly and helpful staff;
Very convenient to the shops, dining and attractions in the Gunwharf/Porstmouth harbor area;
Big parking discount to guests (with validation)
March 23, 2015
Rated 4.0 out of 5.0 by rainbowgal22 Comfortable stay
No lift - issue with heavy bags.
Good powerful shower.
Bathroom reasonable size.
March 19, 2015
Rated 4.0 out of 5.0 by Dickell Portsmouth
Excellent hotel but surprised that there were no direct lifts from car park. Also, a pity hotel's lifts not working - needs to be corrected asap.
March 17, 2015
Rated 4.0 out of 5.0 by Barbaramary Stairs
unfortunately we were not informed that the lift was out of order.
March 16, 2015
Rated 3.0 out of 5.0 by KTDZ WIFIに問題あり
March 15, 2015
Rated 5.0 out of 5.0 by Mooter Good location, friendly staff, nice breakfast
Good location for visiting Portsmouth. Lift not working but I rarely use them anyway. Parking in shopping centre but able to drop bags off at hotel entrance.
Good breakfast. We really enjoyed our visit.
March 14, 2015