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Rated 4.2 out of 5 by 391 reviewers.
Rated 3.0 out of 5.0 by Uncomfortable bed and shoddy towels The bed was lumpy, the towels were old and tatty and both lifts were broken December 23, 2014
Rated 3.0 out of 5.0 by Great location, Overall a great place. Lifts out of order and bar service poor but plenty of other bars in area. Would visit again. Have statyed in this hotel 4 times before and will return. December 22, 2014
Rated 5.0 out of 5.0 by Good weeks stay Good friendly reception staff, speedy check in. Room comfortable but bathroom always cold. Don't let this put you off. Pleasant stay for 6 days. Ideal location in Gun Wharf Quays. Breakfast basic but good. Would stay here again. December 22, 2014
Rated 5.0 out of 5.0 by nice room with nice view over shops and casino Have stayed at the hotel before on various times throughout the last couple of years. Like the location and the car park being next to the hotel. Like the fact that the car park is charge for 24 hours and any difference after this time is £2. There was only one downside for us on our last visit and that was that the lifts were not working and it was hard going walking up 3 flights of stairs to get to the room, with or without shopping bags. December 22, 2014
Rated 3.0 out of 5.0 by Christmas shopping base A useful base for a Christmas shopping weekend. Great location for shops, bars and restaurants. Discounted parking helps too. Disappointing to arrive and both lifts pout of action - you have to walk to reception on 1st floor, on a spiral staircase. Not ideal with shopping bags, or when regularly returning to your room. Bed mattress was tired - a few loose springs. Fine for a one night stay, if booked in for more would have wanted to move rooms - if infirm check re lifts - seemed to have been out for a while. December 22, 2014
Rated 5.0 out of 5.0 by Excellent service Great hotel staff are very friendly, recommend for both business and leisure stays December 22, 2014
Rated 3.0 out of 5.0 by clean and convienient given room on the 3rd floor and lifts out of order? December 17, 2014
Rated 5.0 out of 5.0 Comfortable but not lift Great stay but lift out of action. Good selection in the bar and friendly staff. December 17, 2014
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