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Rated 4.0 out of 5 by 634 reviewers.
Rated 5.0 out of 5.0 Comfortable and Convenient Situated within the Gunwharf Quays development so ideal for shopping, eating and drinking and sightseeing. Also only a 10 minute walk to the city centre and a very short walk to the seafront. Parking easily accessible in the Quays development and excellent discounted rate for guests. Efficient, helpful and friendly staff. Spotless room, restocked each day and surprisingly spacious. Pleasant bar area offering sufficient choice at a good price. Whilst not uncomfortable, we found the mattress very soft. Breakfast offered a good choice of both hot and cold dishes and was constantly replenished. February 11, 2016
Rated 2.0 out of 5.0 by Boring box with beds I cant think of a good reason to go back to this hotel February 9, 2016
Rated 1.0 out of 5.0 by Disappointing When we arrived, the staff member on reception desk was unable to find our booking, even though I had confirmation on my phone. The room was generally clean except for a large scruffy painting covered in dust hanging over one of the beds in the twin room. Breakfast was limited - no vegetarian option available in the hot food section. During the Saturday night, we had very little sleep due to another passenger committing assault in the room next door. Police had to be called and the incident continued at full volume for a significant time into the early hours of the night. No compensation was offered and it was only on calling reception in fear that we were advised to stay in our rooms. Absolutely terrifying experience. I used to stay here regularly but doubt I will be back. February 9, 2016
Rated 5.0 out of 5.0 by GREAT STAY From check in to check out all the staff were always happy and friendly. Great location and FREE breakfast. February 7, 2016
Rated 4.0 out of 5.0 by Weekend away Staff were polite and helpful & always with a smile February 4, 2016
Rated 5.0 out of 5.0 by Lovely Stay The facilities were excellent. The bed was comfy and the room was inviting. Breakfast was brilliant, didn't need to eat until the evening. Good value for money. February 3, 2016
Rated 5.0 out of 5.0 by Great night's sleep in clean and comfy room We had a lovely one night stay here and the location was excellent with lots to do in the surrounding of Gunwharf Quays. My only criticism would be that we arrived for breakfast at 9.15 (served until 10am) and already a lot of the cooked food was empty. We asked a staff member but were told that it wouldn't be replenished now as it was close to the end of breakfast. However, quite a few people were still arriving and were disappointed at the lack of cooked food which is one of those rare treats you look forward to as part of a hotel stay since it isn't usually something we would make at home. Other than that it was a lovely hotel. No other complaints at all. February 3, 2016
Rated 5.0 out of 5.0 by Lovely situation, friendly staff Staff very helpful when I requested, ahead of stay, a room not too far to walk from reception. Lots of restaurants in locality and various discounts available on request January 25, 2016
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