Rated 4.6 out of 5 by 140
Rated 5.0 out of 5.0 by Nickottawa good service
Arrived at 12:30 a.m. and hungry as food facilities were closed at the airport. In response to a request for a muffin and perhaps a piece of fruit, Leon (spelling?) the front desk clerk, brought us each a bag with a couple of fruit, muffin, and yogurt. Above and beyond and was very much appreciated.
February 28, 2014
Rated 5.0 out of 5.0 by sueyp Great stopover location
Easy to get to with free shuttle, spacious room, very quiet. Would recommend to anyone and will use again.
February 25, 2014
Rated 5.0 out of 5.0 by DJ's Great Beds, pillows and service.
We have stayed in several places near YVR over the years and Holiday Inn Express-Richmond is now our choice whenever we require an overnight stay and secure long term parking.
Their beds and pillows are the best.
Their breakfast layout is fantastic, they will even pack you an early morning flight breakfast to go.
Fast check-in and out.
Great shuttle service too.
February 25, 2014
Rated 5.0 out of 5.0 by Grandmo LOVED OUR STAY
I often stay at a Holiday Inn Express, when on vacation. You can't beat the price for including a wonderful breakfast, being close to the airport with a free shuttle & my husband always loves the free Wifi. A special thanks to Rose on reception, for the wonderful friendly service she gave us. There was no charge for printing out my boarding passes for our flights, the next day. This is a service that I have not found in any other hotels, I've stayed in. If I ever find myself in Vancouver again, I will definitely stay here again.
February 21, 2014
Rated 5.0 out of 5.0 by Elsha So good!
Upon returning from our stay in the Hyatt Regency (posh) hotel in Maui, I can tell you that having to overnight to make our air connection the next day, the room we stayed in with you at 1/3 the daily price was 3 times better in cleanliness, willing and helpful staff and overall refreshing appearance.
Our single complaint:
Upon arrival in Vancouver we wished to take the shuttle bus to your hotel and asked the airport information desk how frequently the rotation would occur and when would the next bus be there. The bus did not arrive. Husband went back inside to the information desk and asked how much longer and was told 30 minutes. Thirty minutes later, still no bus so I went inside and called Holiday Inn directly. I was told that the last bus had left 1 1/2 hours ago. (That, by the way, is how long we stood outside in the cold wind and rain without a winter coat.) However your nice counter person told us to take a cab and she would would reimburse us the cab fare - which she did. When we left the next day we noticed our Mountain Air flight had been cancelled. After mulling this about, we called Mountain Air who told us that we had been transferred to another small airline but we were now very late. So we decided to grab a cab again as that way we might make it. Again, a second nice person behind the desk gave the driver a voucher for the cab fare. We were astounded. This was certainly not your fault and we did not expect this. However, we thank you very much. Nice gesture and shows class.
As for the miscommunication regarding the transfer bus times, could you please co-ordinate your information with the desk at the airport as there were three couples waiting as long as we.
Thank you for your time and consideration and we will be guests with you in the future.
Elsien and Darrol Craik
February 21, 2014
Rated 5.0 out of 5.0 by Cochy01 Easy to get to, good service, clean rooms
Great location. After picking up friends at the airport we visited Steveston village and shopped along Bridgeport road.
February 13, 2014
Rated 4.0 out of 5.0 by rdog56 Good Hoteal Near the Airport
This hotel is clean and comfortable and very close to the airport. They offer a free shuttle to YVR, which is very convenient. The internet service is fabulous, something you don't find in many hotels despite our increasing need for connectivity. I would recommend this hotel for a stopover or even an extended stay.
February 8, 2014
Rated 5.0 out of 5.0 by gcc50 Comfortable
Very close to airport with complimentary shuttle. Clean and comfortable rooms and friendly staff. A good variety of hot and cold breakfast items. Perfect hotel for travellers and families.
February 7, 2014