Rated 4.4 out of 5 by 153
Rated 4.0 out of 5.0 by Charr777 Noisy Heater
We've stayed at this Holiday Inn Express whenever we come to Rochester. Probably 6 times in the last 4 years. We have always had a great room at a great price. This time we had a noisy heater that woke me everytime it clicked on. The water pipes sounded like a fog horn. I probably could've complained but didn't. They were completely booked and it was late when we came back to the room to discover both of these things. I did however let the staff know when we checked out. Breakfast was excellent.
July 1, 2015
Rated 5.0 out of 5.0 by wonderman68 great concierge service and room
I just took the time out to answer survey questions, but to continue on with the survey with a mini essay is a little exaggerated. All I have to say is that it was a very pleasant and quiet stay and I would definitely stay there again.
June 30, 2015
Rated 5.0 out of 5.0 by Jacki11 Great place to stay
The rooms were great, there was so much to do in the area, plenty choices of food also. I would recommend this hotel to anyone.
June 30, 2015
Rated 4.0 out of 5.0 by KKKK111 居心地のいいホテル
June 29, 2015
Rated 5.0 out of 5.0 by knm64 Business Trip
Excellent Staff, good clean rooms with everything I needed. Breakfast good.
June 29, 2015
Rated 4.0 out of 5.0 by Jax8 Comfortable Stay, Convenient to Shopping, Restaurants
Hotel stay was very good. Staff at front desk were very friendly and helpful, provided excellent service. Hotel was very clean, and comfortable rooms. However could use some decor updating, starting to look a little dated, desks, and furniture looking a little worn. Hot buffet breakfast had a great variety of options. Great location for shopping, large malls within 5-20 minutes of the hotel. Restaurants within walking distance. Has access to cycling trails outside hotel. Good value and good place to stay for weekend away.
June 19, 2015
Rated 3.0 out of 5.0 by BIGxBLUE Needs Attention
The exterior looks standard, from there t went down hill. I have stayed at numerous other HIE hotels in the area recently, most of which have been recently updated. It seams this one it at the bottom of the list.
Rooms need some serious updating. It appears they tried with the sink / vanity combo that is inside the main door when you walk in, but it is out of place with the rest of the room. The bathroom is tiny. Standard king bed was fine for sleeping, sheets and pillows were clean. Overall the room is smaller than average. It was fine for me for the night traveling on business but would not suit me for a weekend or with another person in the room.
The breakfast area was clean, but the pancake machine was out of order, the coffee was weak, and the first two yogurts i grabbed out of the fridge had already been opened. I went ahead and threw them out. Also while i was eating breakfast the hotel staff was congregating around the front desk staring at the very few of us (Myself, a couple at another table, and another single traveler at the front of the room) that were in the breakfast room. It made me uncomfortable. I filled up my coffee and left. I read the paper in the parking lot instead of the breakfast room.
June 3, 2015
Rated 5.0 out of 5.0 by Rosa'smom perfect restful stay
On a two-day driving trip with my daughter, it was a perfect way to recover from many hours on the road and to prepare ourselves for another day of driving. Our room was lovely, clean and very quiet. The breakfast was excellent. The exercise room enabled me to get the old blood moving before the long trip. The check in and check out were friendly, quick and very efficient. No complaints.
May 28, 2015