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Rated 4.4 out of 5 by 166 reviewers.
Rated 4.0 out of 5.0 by Running Refrigerator Overall my experience was not that bad. The staff was courteous, and the continental breakfast choices were good as well. My room was clean everyday. The only real issue that I had was the running refrigerator. It kept making a running an ticking noise constantly. I figured I would tough it out the night and let the staff know in the morning. I slept well enough, but it was annoying up to falling asleep. I did notify them in the morning and they said they would have maintenance look at. When I returned to my room, it seemed better, but I could still hear it a bit. By bedtime, it was back to the way it was. I toughed it out one more night and left that day. Next time, I will request a new room. July 26, 2015
Rated 5.0 out of 5.0 by Pillow Heaven The most important factor that makes a hotel stand out is not just the comfort of the bed but the pillows. Thanks for having 2 types of pillows on the bed. I enjoyed them all and all I can say is I was in Pillow Heaven meaning I had a great nights sleep. July 25, 2015
Rated 4.0 out of 5.0 by Nice Place to stay Nice place to stay & The Breakfast was very good! A Little expensive but comparable to other hotel about the same price. July 23, 2015
Rated 2.0 out of 5.0 by never again dirty and outdated. There were starburst wrappers and crumbs of chips under pull out sofa, dried up grape or prune along with more crumbs July 22, 2015
Rated 4.0 out of 5.0 by Comfortable I have stayed at the Holiday Inn Express many times and I am never, never been disappointed. The rooms are always so comfortable to me. They are clean and I love the sinks. The only thing that I have to complain about is that the elevator has a terrible smell. The breakfast is wonderful with many choices of food to choose from. Definately will stay there again. July 20, 2015
Rated 5.0 out of 5.0 by Love this Holiday Inn Express We always stay at this location when visiting Rochester. We are never disappointed. The staff is great and the hotel is very comfortable. The breakfast is always good too! July 15, 2015
Rated 5.0 out of 5.0 by Roomy suite This room provided everything we needed. Liked having the additional space and the fridge. July 15, 2015
Rated 2.0 out of 5.0 by So So This Hotel was not terrible, but it was very old feeling and not updated at all. The elevator was actually scary and made strange noises. The room was smaller than I anticipated for the king bed I reserved, so it was very cramped. And the bathroom was odd. As you opened the door you were in the bathroom basically so it was not private to wash up or brush your teeth. It was awkward, to say the least. But the staff was super and the breakfast was good. This hotel just needs an overhaul. July 10, 2015
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