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Rated 4.3 out of 5 by 81 reviewers.
Rated 4.0 out of 5.0 by older hotel but nice Nice place if you are a IHG member. They have a nice lounge with big screen tv and free drinks and snacks for comfort. Really nice leather couches and chars. Older hotel but still very clean and comfortable August 22, 2014
Rated 5.0 out of 5.0 by Smoking area Allowing smoking outside of the hotel entry was detracting. We had to pass through clouds of guests' smoke to enter. Disgusting. August 21, 2014
Rated 5.0 out of 5.0 by Very helpful staff Third time at this Hotel. A very helpful staff & the breakfast staff is second to none . We look forward to our next stay. August 19, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay We always stay here when we visit our son and family in Rochester. We have always been satisfied and find no reason to look elsewhere. August 19, 2014
Rated 4.0 out of 5.0 by Excellent Hotel and Amenities, Poor Staff My wife and I stayed at this Holiday Inn Express while we were on a shopping trip. We figured we would also get a room with a jacuzzi for a little romance as well. The room was amazing, clean, and inviting. All of the in-room amenities were excellent and met our expectations. The staff at the front desk however was rude (spoke poorly of another guest leaving while we were checking in), and the cleaning staff could be heard making rude remarks in the hallway the next morning. Since we didn't deal with the staff for the most part, our visit was pleasant and we enjoyed our stay nonetheless. August 14, 2014
Rated 5.0 out of 5.0 by Great place to stay It was a pleasure to stop here for the nite after driving for 6 hours - and having breakfast included was a real treat. We espcially liked the 'pancake' machine, and enjoyed a leisurely beginning to our day - having the NYTimes available was also a plus. August 6, 2014
Rated 5.0 out of 5.0 by Illogical room setup This comment pertains to the design of the room and has nothing to do with the excellent service we received during our stay. If you are travelling with anyone other than your spouse/significant other or alone, the room setup is absurd. The sink is immediately inside the door so if someone goes out, comes back in, and you're at the sink brushing your teeth or whatever, you'd better be fully dressed-no privacy. Also, because of its location, if anyone is still in bed while you're at the sink, the light will prevent them from sleeping. The bathroom (toilet and shower/tub) is barely big enough to turn around in, is not very well lighted, and should be on the opposite side of the room if it has to be separated from the sink. On the plus side, the beds are comfortable, the staff was terrific, and the room was very clean. Thank goodness, no smoking! August 5, 2014
Rated 5.0 out of 5.0 by excellent facilities great value Hotel was neat and clean, staff was friendly. Pancake maker was entertaining for small children and the rest of the breakfast was good too. Wouldn't be afraid to book this hotel again! July 24, 2014
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