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Rated 4.5 out of 5 by 131 reviewers.
Rated 5.0 out of 5.0 by Excellent guest stay We stayed there me having to go to mayo clinic.Very nice guest check in and very clean rooms. I would recommend this hotel to anyone who stays in Rochester. August 16, 2014
Rated 3.0 out of 5.0 by HIghway noise level incredibly loud ThIs is a fairly new property and up to Holiday Inn Express standards in staff, appearance and amenities but if you are a light or medium sleeper, the highway noise if you are facing the highway is awful. The lighting in the bathroom and by the beds was dim and made using the mirror difficult in the bathroom and made reading in bed less than comfortable. The staff was great, the breakfast was what was expected and the stay would have been great if not for the noise and dim lighting. August 16, 2014
Rated 4.0 out of 5.0 by nice clean hotel; great location! good clean hotel with good amenities and great location. Love the under ground "off street" parking. Staff are generally very nice and work hard to insure guests are comfortable. August 13, 2014
Rated 5.0 out of 5.0 by comfortable stay for family of person having surgery Close to St. Mary's for a shuttle for my elderly parents and within close walking distance for me. Breakfast was always great! Clean, comfortable room for all. August 11, 2014
Rated 4.0 out of 5.0 by Nice Stay This hotel provides a nice stay. The rooms are clean and the staff is helpful. It is a bit further from the Mayo Clinic/Gonda building facilities than other hotels, but transportation is provided to and from as well as the drive is only a couple minutes with easy/affordable parking available at the facility. August 10, 2014
Rated 5.0 out of 5.0 by great service, comfortable bed, beautiful room I have stayed at another place in Rochester but would NOT consider going back there, and so enjoyed out stay would most definitely stay here again. August 8, 2014
Rated 3.0 out of 5.0 by Busy area Clean & comfy room, but crowded parking lot and busy, noisy area August 8, 2014
Rated 1.0 out of 5.0 by One of the worst nights I've ever had in a hotel I've stayed at a number of Holiday Inn Express hotels, some great and some just mediocre, but this one stands out for being the absolute worst I have ever stayed in, and possibly one of the worst experiences I've ever had in a hotel. I came to Rochester from the East Coast, and I had started travel at 6am east coast time, so it was pretty late by the time I checked in at 9:30pm central time. Although it was July, temps outside were in the low 50s. Yet when I entered my room, the air conditioner was blasting on the highest fan setting, set for 60 degrees. Not only does that seem like an incredible waste of energy, but it apparently also broke the system because within an hour of my being in the room, the fan seemed to go off kilter and was essentially broken. Either there was an oppressively loud and continuous noise, or I had to shut the thermostat off completely. I immediately called down to the front desk, only to have the person (with quite a bit of attitude, mind you, but her complete and utter rudeness and lack of customer service skills was the least of my issues) tell me there is no onsite maintenance person. Upon my pushing it, she told me that a person who lives 25 min away could be called, but again, her attitude pretty much conveyed that she had no interest in ensuring a quick remedy to the problem (not to mention that just because the maintenance person is 25 min away doesn’t mean that person is going to arrive within 25 min, or to fix the problem within a reasonable timeframe). It was already 11:30pm as far as my body was concerned, and waiting until after midnight when I had work appointments starting at 7am the next day was not an option. I asked to be moved to another room, and was promptly told (again, with an incredible amount of attitude) that there were no rooms available. This was a random Wednesday in Rochester, MN, and I would love to know the veracity of that claim. I then asked to speak with the manager, only to be told she would not be available until 9am the next day, long after I was to have checked out. So no maintenance within a decent range, and no manager available. What proceeded was one of the worst hotel stays of my life. I was literally shivering in bed and was still wide awake at 3am (central time). The room had a filthy, stale smell that was utterly intolerable. I tried to crack open the window to attempt to get some fresh air circulating in the disgusting room, only to find there must have been holes in the screen, as I was then bombarded by flies and other insects and had to shut the window again. At certain points in the night, between the shivering and the stale air, I literally could not breathe and was at risk of having an asthma attack provoked. Overall, as someone who takes at least 2 trips per month, and who routinely stays in Holiday Inn Express hotels and equivalent brands, this was one of my most miserable experiences ever. I was amazed by how poorly maintained the room was, and how dirty everything was. At one point, I attempted to warm up by making hot water via the coffeemaker, only to find the water in the cup to have particles floating in it – disgusting! Even the towels were of a lower quality than I’ve found in other Holiday Inns. I understand these are all franchises and that I have to take some discrepancies in quality with a grain of salt, but this particular location is one that I simply can’t believe is even allowed to maintain its franchise license. At certain points in the night, I was so utterly miserable that I contemplated sleeping in my rental car because at least there I could circulate some air and have it be a normal human temperature. In retrospect, I should have simply left the hotel and found another room, but it was so late at night, and I’m a woman traveling alone, so I wouldn’t have felt safe doing so. I will never stay at this hotel again, never recommend it to any of my colleagues (who do indeed travel to the area often), and will strongly reconsider ever staying in another IHG hotel again – now that I realize that an onsite maintenance person is not a guarantee, even in a poorly maintained and run hotel that ought to know to have someone on hand, I am completely reevaluating my preference for this brand of hotels. August 7, 2014
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