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Rated 4.5 out of 5 by 165 reviewers.
Rated 3.0 out of 5.0 by Not normal HIE stay 1st started with phone call 3 hrs before checkin to ask wanted to downgrade room for a lower rate. Traveling with a 2 year old and going for heart medical treatment..this would be reason booked larger room. Then get there and underground parking is closed for construction, parking lot was packed with guests, workers and who knows who else. Then the room appeared not cleaned very well. Confirmed with the normal santize wipedown we do in every room for health reasons. Then see the spare sheets/blanket/pillow not even in the plastic bag. Look further and stains and who knows what was on all of the taken of that. Based on past experiences at a HIE and reviews saw, we stayed here with close location to the hospital. Very unlikely we will book this location again for future visits. October 27, 2014
Rated 4.0 out of 5.0 by Awesome Guest Services/Nice Rooms Our stay at Holiday Inn Express was for a team State Soccer Tournament. We found the hotel very accommodating for our family. Guest Services and the entire staff were awesome ..... very polite and everyone had a greeting with a smile. Hotel is within walking distance to restaurants with a variety of choices. Pool area is great for kids but does get very loud for adult conversation. Rooms were very clean and comfortable. Very easy check in and check out process. October 21, 2014
Rated 2.0 out of 5.0 Unclean My bed had been slept in and they remade the sheets. There was a LOT of hair and a spot of blood. It looked like somebody shaved a wookie. Completely unacceptable. The staff was very nice, and appeared embarassed. They took care of me and got me a new, better room. They handled it as professionally as possible, but I was still disturbed at the housekeeping practice of re-making a bed. Gross. October 20, 2014
Rated 5.0 out of 5.0 by Great Hotel, Great Location, Great Staff Everything about this hotel is great. Big Breakfast room with traditional HIE breakfast choices. Great staff who have always honored our requests for late checkout etc. due to Mayo Clinic scheduling. Location is great-- just a block from St. Mary's Hospital and within walking distance to restaurants. A big plus is underground parking which is unbeatable in winter. Nothing negative have we ever encountered at this hotel and we have stayed here several times on our trips to Mayo and St. Mary's since it opened. October 19, 2014
Rated 5.0 out of 5.0 by near hospital the motel is a reasonable walk to the hospital making it very handy for me to go back and forth without tiring. The room was warm feelin. October 19, 2014
Rated 5.0 out of 5.0 by Great Service Hotel staff is very friendly and helpful. Always seem to greet you a smile and a hello how are you today October 19, 2014
Rated 5.0 out of 5.0 by Cleanliness The kitchen area was always kept very clean, even with the hotel being very busy. The rooms were also clean and comfortable. October 19, 2014
Rated 5.0 out of 5.0 by Location We were very pleased with this hotel because of it's location and the fact that it is fairly new. It is convenient to both the hospital and the clinic as well as shopping malls and the many restaurants in the area. The bathroom lighting is typical of all hotels lately so that is a little frustrating but the lighting in the entry was good as well as the rest of the room. We would definitely stay here again. The traffic can be heard but it is located right by a freeway but was not so loud we couldn't sleep. I would definitely recommend this hotel if you are looking for something in a convenient location as well as a nice place to stay. October 13, 2014
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