Rated 4.0 out of 5.0 by GigiWalt Nice accomodations
Comfortable room with large area for relaxing. Close to the areas we wished to visit.
March 26, 2013
Rated 3.0 out of 5.0 by 4sometravelers Convenient location only
Overall, staff needs a little improvement. We had to remind staff several times for downstairs public restroom to be attended with paper towels and toilet paper to be replenished! After reminding staff 2-3times and 6hours later, it was finally fixed.
The A/C in our room was warm, but staff was not accomodating to our needs. "That's the way it is and it's fine" according to staff. The room was definitely not comfortable.
This hotel is in a convenient location, that's about it. We have stayed at many Holiday Inn Express locations, and this was the worst by far.
March 26, 2013
Rated 5.0 out of 5.0 by Nerdette Great location and service
Stayed here with my husband and handicapped father on a vacation during SXSW. The hotel was busier than normal, but it was great to be close to the action without being in the epicenter. When we arrived, our handicap accessible room was missing a shower chair, but hotel management located one and personally brought it to our room within an hour. Wonderful, caring service.
Round Rock is a great place to stay in the Austin area. This hotel is on Interstate 35, just 15 minutes north of downtown Austin. I had seen Round Rock Donuts and The Salt Lick BBQ on the Travel Channel. Both are close to the hotel, about 5 minutes away.
March 21, 2013
Rated 4.0 out of 5.0 by devans73 Great service
This place was one of the best Holiday Inn Express locations I have stayed at. The service was great and very friendly. It was quite and enjoyed the experience very much.
March 21, 2013
Rated 1.0 out of 5.0 by PriorityClubMemeber Dirty
This is the worst among all hotels that carry the name of Holiday Inn, and we have ever stayed as a priority club member for more than 15 years. The room had empty coke bottles, a bag of chocholates and a bag of chips were left on the counter, used soaps in the soap holders of the tub. Although the bed was made, but the linens were not replaced. Tiny hairs and some dust were found in the bed linens. When I called the front desk, he did not offer to replace linens, instead he said he did not have another room. The second day when I talked to the front desk, she just kept saying sorry, and did not listen to me what were the problems. I wonder what the "sorry" means if you did not listen the problem?
March 11, 2013
Rated 1.0 out of 5.0 Customer Service was a foreign concept
Not only they tried to bump me with a month advance reservation, but they were rude about it. As a platinum member, I stuck to my guns and shamed them.
I stayed there 3 nights and was treated like a leper.
March 8, 2013
Rated 5.0 out of 5.0 by Mindy68 Overall fabulous experence!
We stayed on Valentines Day. Rachel and Jonathan at the FD were friendly and went out of their way to make our stay comfortable and enjoyable. Christine from F&B kept the buffet well stocked & clean. The food was really good and the selection was better than most we have stayed at. We will definately be returning to this place again. Thank you for the relaxation we needed! The manager there does a great job with her staff!!!
February 16, 2013
Rated 5.0 out of 5.0 by Auntree Compassion when needed
We took our daughter to Lubbock to begin her first semester at Tech. On the way home, we hit a deer and wrecked our car. We were towed an hour and a half to Austin to leave car at the VW collision center. We asked the tow driver to drop us off at the Holiday Inn. We arrived at 1:00 am with a toddler and a teenager and needed a room. My 4 yr old was thrilled to tell the hotel staff about our accident. We were quickly given a suite at a discounted rate. The next morning, the staff helped us fax and receive paperwork from insurance and collision center. Everyone at the hotel was very kind and compassionate. We were very grateful for the discounted room with the unexpected expenses incurred after an accident. As a priority club member, the extended check-out was very helpful as we needed a place to stay while we arranged transportation home. We were blessed to be uninjured in our accident and then blessed by the staff at the holiday inn. We will always stay at a holiday inn when we travel. God Bless.
January 26, 2013
Rated 5.0 out of 5.0 by shgarciamd shgarciamd
Great choice for HI Express options. Large rooms. Friendly staff.
January 18, 2013
Rated 1.0 out of 5.0 by Boerne61 Dirty, Dirty Room
My room was absolutely filthy. The was dirt and food and crumbs everywhere. I will not stay at this location again.
January 15, 2013
Rated 4.0 out of 5.0 by sb95tx Great place to stay
I really like this location. I've returned to stay here 3 times in 2012 and plan to return. The staff are always friendly and helpful. There's only 2 things I wish were better:
1. Some of the rooms (1st floor# have carpet that feels kind of sticky when walking barefoot on the flooring. Might need to clean it differently or change it out.
2. The parking is pretty limited. Not much can be done but since there is another H.I. location a few hundred yards away, it would be great if they could offer some sort of shuttle service #to the shopping outlet for example) even for a small fee. My wife doesn't drive and taxis are not that common in RR.
Keep up the good work and we will be back!
P.S. We love the pancake machine in the mornings :)
January 15, 2013
Rated 4.0 out of 5.0 by Stan69 Great stay
WiFi was unavailable due to new provider not set up yet, but I was provided with an ethernet cable for connection in my room. The staff was as nice as ever, even letting me borrow a charger for my Blackberry. I would recomend this hotel for the friendlyness of the staff alone.
December 13, 2012
Rated 4.0 out of 5.0 by Eric38 Great Staff
The staff at this hotel goes above and beyond to make sure you are comfortable and satisfied with your stay. They are extremely friendly and helpful. The rooms are large and comfortable and I have only one complaint. The hot water in my room was non-existent. I would get warm water for about five minutes in the shower and then it would trend downward until cold by ten minutes. That was with only the hot water turned on and no cold water. It might have been taken care of by now, I mentioned it to the staff after I had taken my last shower during my stay (the night before I left) and they immediately put a work order in to check the hot water in my room. Other than that, great stay. I don't normally write reviews, but the friendliness of the staff made me want to make sure they get credit for their service.
December 12, 2012
Rated 3.0 out of 5.0 by Eric38 Great Staff
The staff at this hotel goes above and beyond to make sure you are comfortable and satisfied with your stay. They are extremely friendly and helpful. The rooms are large and comfortable and I have only one complaint. The hot water in my room was non-existent. I would get warm water for about five minutes in the shower and then it would trend downward until cold by ten minutes. That was with only the hot water turned on and no cold water. It might have been taken care of by now, I mentioned it to the staff after I had taken my last shower during my stay (the night before I left) and they immediately put a work order in to check the hot water in my room. Other than that, great stay.
December 12, 2012
Rated 5.0 out of 5.0 by halclay nice people
very nice stay. in fact, just booked this hotel again for this weekend. good location, good service, and nice people.
December 7, 2012
Rated 5.0 out of 5.0 Francis was wonderful
Francis took my reservation a day ahead of time via telephone when the priority club website showed some odd results, and she helped me with the reservation. When we arrived, Francis was working at the front desk and put us in a great room. Thank you Francis!
My only negative (and this seems to be common with all Holiday Inn Express hotels I have stayed in). Although breakfast starts at 6:30a.m. (or whatever time it starts at), breakfast (such as the Cinnamon Rolls and scrambled eggs) are still cold at the start time (I am an early riser and almost always eat breakfast as soon as the food serving area opens). Breakfast is usually not "hot" until about 15 minutes after the published start time. I'd really like for Holiday Inn Express to ask their employees responsible for breakfast to get it hot at initial serving time and not 15 minutes later.
November 25, 2012
Rated 5.0 out of 5.0 by Dan413 Nice stay while visiting family
Very nice overnight stay-great accomodations. Would recommend if in the area.
November 25, 2012
Rated 5.0 out of 5.0 by Lee1 Great location for the F-1 race.
The Holiday Inn was not marked up any higher than any of the other hotels in the area but worked fine for 4 guys sharing a suite for the race.
November 23, 2012
Rated 5.0 out of 5.0 by USTrekker Great Room
Had a suite room at a great price. It was quiet, clean and comfy. Staff was fantastic. What else could you ask for?
November 17, 2012
Rated 5.0 out of 5.0 by trixieann Room and bed very nice
I was very pleased with the comfort of the room and the bed, also the hospitality of all the employees working there...I would recommend all my friends and family staying in the area to stay with yall....
November 17, 2012
Rated 1.0 out of 5.0 by Kay77 Beds were extremely uncomfortable. Was treated rudely when checking in.
The beds were extremely uncomfortable, bathroom so very small. Didn't like the sink outside the bathroom. There was a odor down the hall. It was loud. So much noise at night that we couldn't sleep. Went down to the lobby to try and relax and there was some kind of party or something with teenagers that looked like they were having belly dancing or something. They were lound and running back and forth. We had a long trip back home and should have left there rested but instead we left there exhausted. I have stayed in a lot of Holiday Inn's and Holiday Inn Express and they have been great. I will not stay here again. You are supposed to be able to relax in a hotel not get exhausted. The only person that was nice to me the entire time we were there was the assistant manager when we were leaving. She was extremely nice. Wasn't even recognized as a priortiy club member. The clerk said she didn't know if there were was a room available. When i told her that i was a priority club member it was like it didn't matter. I wasn't recognized as one to begin with.
November 16, 2012
Rated 3.0 out of 5.0 by Stan69 No WiFi, no water
This is the fourth time I have stayed here and it will likely be the last. There have been problems every time. The WiFi hasn't worked in three of the four rooms I have stayed in because of low signal. It only worked in the lobby. The last time I stayed the internet was down completely.
One room had low water pressure that never got hot. Another room had low pressure and only hot water that cut off halfway through my shower.
On the plus side, the staff is very friendly and the rooms are big with a full kitchenette.
November 13, 2012
Rated 1.0 out of 5.0 by Ardothing Stay somewhere else
Dated facility. Strange, overpowering air freshener smell covering up something worse I assumed. Disappointed
November 5, 2012
Rated 5.0 out of 5.0 by Yakle GREAT HOTEL
Our stay was very relaxing and enjoyable. Room was quite comfortable and quiet. Staff Front Desk representative Frances is an excellent hostess. She greets you with a friendly smile and great attitude. This was not our first stay at this property and we will stay there again when we return to Round Rock.
November 3, 2012
Rated 4.0 out of 5.0 by jim67 Breakfast needs some help
walk across the street to Rudy's and pick up a sack full of Breakfast Burritos...egg & Potato, Bacon & Egg, real tasty
October 22, 2012