Rated 3.9 out of 5 by 55
Rated 3.0 out of 5.0 by Stef2013 Rooms need to be cleaner/provide what is booked
Usually the Holiday Inn Express experience is above average. This experience was just at or a little below average. We booked a room with a sleeper sofa for additional guests (originally the King suite with Sleeper Sofa was all that was left available). We got a King suite w/ a chair. The additional person in our room had to sleep in a chair the first night. The room was not clean - may I suggest that this hotel STEAM clean their carpets on a regular basis. The rooms are starting to feel a little "old" and I don't think this is an old hotel.
November 20, 2013
Rated 5.0 out of 5.0 by XACR Excellent value, great service
This was my second stay in this hotel, and I will choose it again for future trips to the Round Rock area. Front desk staff members are very friendly and helpful, the rooms are comfortable, and the included breakfast is also a plus. My room had enough space to work, eat and rest. There are some restaurants just around the hotel and access from IH35 is convenient too. It's difficult to think about a place with a better cost/benefit ratio. Recommended!
The only think I missed was a in-room safe, but front desk safe boxes were available, which was an acceptable solution in my case.
November 7, 2013
Rated 1.0 out of 5.0 by Moustafa Comfortable "bed"
Glad you asked. When I made the reservation, I requested two queens. This was done though your central reservation unit. I was advised the room would have to be for handicapped people as they were otherwise booked up. I said OK if the two-bed requirement was met. When I received the confirmation it said "DBL BDS SUITE MOBILITY ACCESS TUB NOSMK". So far, so good. But when we checked in, the room only had a single king size bed. I went to the front desk to say that the room wouldn't do. I was advised that it was all they had and that all two queen rooms were already occupied. She tried to find me another Holiday Inn Express, One was in Elgin, Texas which was a long way off. Another was in Austin, which was also a long drive and which was $30 more than the current room. Neither would do. Particularly as it was well into the evening. She then advised that the sofa in the room was actually a pull-out bed. I don't know why that wasn't stated earlier, but better late than never. So I said that we would stay. The hostess came up to the room and opened the sofa. Later, on request, she brought a blanket. But the bed had a very thin mattress and the framing could be felt and it was not a comfortable night. I expect much better from Holiday Inn Express.
November 6, 2013