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Rated 4.1 out of 5 by 125 reviewers.
Rated 5.0 out of 5.0 by Excellency at its Best This is one of the finest hotel I have found to service its patrons. Make no mistake HOLIDAY INN has cornered the market in providing ones home away from home experience. Bar none every other hotel should follow there example of service..... December 31, 2013
Rated 5.0 out of 5.0 by Great Place Great Place to stay in the Austin area. I will be staying there again. December 13, 2013
Rated 3.0 out of 5.0 by Rooms need to be cleaner/provide what is booked Usually the Holiday Inn Express experience is above average. This experience was just at or a little below average. We booked a room with a sleeper sofa for additional guests (originally the King suite with Sleeper Sofa was all that was left available). We got a King suite w/ a chair. The additional person in our room had to sleep in a chair the first night. The room was not clean - may I suggest that this hotel STEAM clean their carpets on a regular basis. The rooms are starting to feel a little "old" and I don't think this is an old hotel. November 20, 2013
Rated 5.0 out of 5.0 by Excellent value, great service This was my second stay in this hotel, and I will choose it again for future trips to the Round Rock area. Front desk staff members are very friendly and helpful, the rooms are comfortable, and the included breakfast is also a plus. My room had enough space to work, eat and rest. There are some restaurants just around the hotel and access from IH35 is convenient too. It's difficult to think about a place with a better cost/benefit ratio. Recommended! The only think I missed was a in-room safe, but front desk safe boxes were available, which was an acceptable solution in my case. November 7, 2013
Rated 1.0 out of 5.0 by Comfortable "bed" Glad you asked. When I made the reservation, I requested two queens. This was done though your central reservation unit. I was advised the room would have to be for handicapped people as they were otherwise booked up. I said OK if the two-bed requirement was met. When I received the confirmation it said "DBL BDS SUITE MOBILITY ACCESS TUB NOSMK". So far, so good. But when we checked in, the room only had a single king size bed. I went to the front desk to say that the room wouldn't do. I was advised that it was all they had and that all two queen rooms were already occupied. She tried to find me another Holiday Inn Express, One was in Elgin, Texas which was a long way off. Another was in Austin, which was also a long drive and which was $30 more than the current room. Neither would do. Particularly as it was well into the evening. She then advised that the sofa in the room was actually a pull-out bed. I don't know why that wasn't stated earlier, but better late than never. So I said that we would stay. The hostess came up to the room and opened the sofa. Later, on request, she brought a blanket. But the bed had a very thin mattress and the framing could be felt and it was not a comfortable night. I expect much better from Holiday Inn Express. November 6, 2013
Rated 2.0 out of 5.0 by Comfortable bed The bathroom toilet backed up in the middle of the night. Took a min for maintence to fix the problem. October 31, 2013
Rated 2.0 out of 5.0 by Greedy Owner Scamming Over Sofa Bed Use My family stayed here so several other family members booked at this hotel as well. We have children so we often stay at Holiday Inn Express locations. They are always clean, comfortable, have good breakfast, and rooms include a sofa bed that my son uses. I booked this room months in advance due to a family wedding. I was astonished to learn that this location was charging an additional fee to utilize the sofa bed that is already in the room. Can you believe that? I know the price is a little higher already. I thought the reason was due to the amenities such as the in room sofa bed. I was embarrassed that I led my family to book here with this scam going on. Someone had to sleep on the floor since I refused to go along with this. After I complained about the problem, they promised to waive the fee, but didn't tell us until morning. Way too late for a comfortable night's sleep. Very stressful and upsetting. Stay away from this hotel! The room also was poorly maintained with mildewed and chipping paint around the window. So many other choices in this area. October 23, 2013
Rated 5.0 out of 5.0 by EXCELLENT HOTEL!!!!!!!!!! If you are looking for a hotel, look no further! We thoroughly enjoyed everything about this hotel…the rooms were extremely clean; the beds were comfortable; the showers were fantastic; the breakfast was delicious and the location was perfect! Additionally, there were several wonderful restaurants within walking distance! The manager, Frances, was extremely courteous and she keeps this hotel in tip-top shape! This was absolutely the best service we have ever received! October 23, 2013
Rated 5.0 out of 5.0 by Super Staff & Nice Rooms Staff did everything possible to make sure I was happy and had everything I needed. The airline lost my luggage and so I did not have my cell phone and laptop chargers. They let me borrow their chargers. I told them I had allergies, they brought an air purifier to my room. Literally, anything I needed... they took care of for me and fast. I am so grateful for their friendliness and assistance and even getting me to meetings when I didn't have time to rent a vehicle. Made a good friend in the Assistant Manager. She is good people. Thank you again... You are the BEST! October 1, 2013
Rated 4.0 out of 5.0 by everything great...except.... It was a nice stay, but to my surprise, at the time of arrival, since we were not 5 people in the room, they charged us 15 dolars extra per night. October 1, 2013
Rated 5.0 out of 5.0 by Great service My family and I spent a week at the Round Rock Holiday Inn Express. We had a wonderful time in the town and especially enjoyed the wonderful service at the hotel. The night shift help, I think Kristina was her name, was very helpful and friendly.. We would highly recommend this hotel ! Thumbs up! September 10, 2013
Rated 4.0 out of 5.0 by Perfect for Business Travel Room was up to date, clean and quiet. Unexpectedly spacious living area and new microwave & fridge. For business travel this was perfect and would stay again. September 8, 2013
Rated 5.0 out of 5.0 by Fun & Exhausted! We stayed at this hotel for a volleyball tournament. The team and coaches all enjoyed the stay. The staff was very accomodating and helpful. Would definitely stay again! September 5, 2013
Rated 5.0 out of 5.0 by Nice and Easy great place to stay with several eating establishments in the immediate vicinity. Chuy's Mexican food and Cracker Barrel are both within 50 yards walking distance through the parking lot September 4, 2013
Rated 5.0 out of 5.0 by Great Room & Great Service We travel all over the Country and this has got to be the most accommodating Holiday Inn that we have stayed at. We always arrive after 3:00 am and the young lady gives us a late check out, acknowledgement of Platinum membership and has a smile on her face. Highly recommend this property!! Thanks Staci September 3, 2013
Rated 5.0 out of 5.0 by Great way to end the summer Enjoyed my stay very much will be coming back to this location many times in the future! Upgraded double suite was perfect for my family to relax in and full complimentary breakfast buffet had something for everyone! August 24, 2013
Rated 3.0 out of 5.0 by Stayed before and okay this time We have stayed in this hotel several times for sports. This time to visit family. Previous times have been great; therefore, the reason we stayed this time. This visit was not as pleasant. The room smelled old and musty. Once you got in the room and stayed for a while the smell was not as strong. When checking out we wanted to pay cash. The lady ran our card instead. This was a huge inconvenience. She did feel bad; however, had to call once we got home and question the bill. It should have been explained before we checked out. August 21, 2013
Rated 5.0 out of 5.0 by Great place to stay First, the location is super convenient. Right off the interstate, tons of restaurants around, just south of an outlet mall, and easy ride into Austin. The staff was excellent. Front desk was very helpful. Talk about clean! Lobby, rooms, bathrooms, all of the above were immaculate. We will definitely be back when our journeys take us that direction again. (The pancake machine was broken so not as many choices on breakfast. Plus I fault Holiday Inns everywhere for not having more fresh fruit to eat for breakfast.) August 21, 2013
Rated 5.0 out of 5.0 by Employees I was greeted with a smile and everyone there was very helpful! We had a problem with the phone and the employee came up to our room and fixed it! She offered, we didn't ask! Very impressive staff! Very close to great places to eat and easy on and off highway! Enjoyed every minute of our stay! July 25, 2013
Rated 5.0 out of 5.0 by Great Service, Great Breakfast, Excellent Staff I have stayed at Round Rock on at least three occassions recently, each time has been excellent! Wonderful place, Always A Wonderful Experience Here. Thank You! July 22, 2013
Rated 3.0 out of 5.0 by Poor maintenance Water was dripping and ceiling tiles falling in 2 hall areas. Stayed that way for at least 2 days. Food about average but 7AM on weekends can be a late start for some. Was not recognized at Reward Club Member. July 18, 2013
Rated 3.0 out of 5.0 by Comparison to earlier stays. We had kept coming back to this hotel because of the large size of the rooms and the excellent breakfast, but this stay was not as pleasant as earlier stays. The staff didn't seem to enjoy their jobs as much as during previous stays. July 5, 2013
Rated 5.0 out of 5.0 by Excellent staff The desk staff was extremely helpful and accommodating. Good breakfast and relaxing pool. June 25, 2013
Rated 5.0 out of 5.0 by great room The rooms were clean. The pool was great for our big group. Overall this hotel was a hit with everyone. Nice rooms and breakfast was included. Rates were very reasonable for the quality. June 19, 2013
Rated 4.0 out of 5.0 by Great Staff and needed cleaning! Staff, especially asst. manager was excellent and very helpful! Have stayed at this location before and was shocked at the room condition, mirror on bathroom door had child's finger prints, tub was not clean and carpet felt moist ( had to wear shoes). Not sure I will be back, shame as this property is close to meetings and had planned to use in the future. May 26, 2013
Rated 5.0 out of 5.0 by Very Enjoyable Stay After many years of travelling for a living we came to this location the result of my wife's work and her needing to come to Round Rock for employer training. Having retired myself at the end of the year we are adjusting to this situation but didn't want to give up accomodations I have been used to before. We were not disappointed. Every employee we came in contact with was highly skilled in the art of customer service from the young lady who took care of the morning breakfast to the front desk desk and housekeeping personnel. Our room was quite comfortable with plenty of room. If we need to return to the Round Rock area in the future we will not hesitate to stay at this property again or to recommend it to others, May 21, 2013
Rated 5.0 out of 5.0 by Great service The service was great! I will return to stay here. April 22, 2013
Rated 3.0 out of 5.0 by Should have been Much Better We love the HI Express brand. However, this hotel was a disappointment. The bed was terrible. Lumpy and bumpy. The mattress should have been replaced long ago. The pillows were much too big and hard. They were not the soft and firm choices that we have become accustomed to at HIE. April 12, 2013
Rated 3.0 out of 5.0 by Great service and very uncomfortable beds My complaint is that our beds were uncomfortable. The mattress on our beds were damaged. We could only sleep on one side of the bed the middle of the mattress had collasped. Staff was very friendly but holiday inn needs to replace their worn out mattreses . April 5, 2013
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