Rated 4.5 out of 5 by 732
Rated 5.0 out of 5.0 by BRENAL Staff are the best
This is about my 4th time that I have stayed at this location. The one thing that always comes to mind afterwards is how great the staff are .
From the front desk to the shuttle driver , they really go above and beyond any other location I have been to.
Helpful and friendly are not strong enough words.
A special mention to Art at the front desk and Fernando who drove me to the airport. I was made to feel very special and they could not do enough for me. Plus I had a great conversation with Fernando on the ride to the airport.
Other hotels should take a lesson about customer service from this location.
Other highlights are the location and atmosphere
From the lips of you're ex Governor
I'll be back
August 28, 2015
Rated 5.0 out of 5.0 by BRINDA PERFECT
I booked at the Old Town location due to close proximity to the airport .. THE FRONT DESK KYLENE, ELIA AND ART WERE
THE BEST...THANK YOU GUYS AND SEE YOU NEXT TIME
August 27, 2015
Rated 5.0 out of 5.0 by Turtlepond Great Location for airport & Old Town
We walked to Blue Water for great seafood, but the hotel will drive and pick you up from Old Town, airport and a bunch of other places. It's right off the highway but we didn't hear the traffic. I loved the hot tub. Otherwise it was predictably like most Holiday Inn Express Holidays which is a good thing.
August 26, 2015
Rated 4.0 out of 5.0 by Teddyrose45 Comfy for the price
I stayed for business, and staff were pleasant to be around and willing to help me with any request I had. I used the shuttle, and the drivers were nice and recommended places to go. I loved the free parking in their underground parking garage. It beats having to pay for parking at other hotels in the area. I wish the selection for breakfast was better. Food was okay, not great and the hallways were stuffy. Other than that, I have nothing else to say. I'd consider coming back for a leisure stay.
August 25, 2015
Rated 5.0 out of 5.0 by Reggieoh Not what I expected....
I stayed here for a few days as a birthday trip (Aug 15) and although it wasn't what I expected, I was not disappointed. I did not realize there would really be no place to go for walks from the Hotel but they covered that with their shuttle service. The shuttle will pick you up from the airport, take you to the zoo, the tour of old town and the restaurant district where you can eat out. The Hotel does not have a restaurant on site nor is it near one. There is a room off the lobby where you can purchase sandwiches, frozen food, chips etc. My room was small with absolutely every inch of floor space taken up by a piece of furniture. I would suggest they remove the floor lamp. It's huge and not necessary. There is plenty of lighting in the room without it. It would give you a spot to put the luggage rack. You have to leave the luggage rack in the closet. It's cumbersome since the luggage rack itself is small. The Hotel itself is older but well kept and remodelled. There is no smoking inside the Hotel but there is a large patio area where you can smoke. Should also say the hotel is conveniently located right off the highway which is loud when sitting outside but I heard none of it inside. When I booked my stay I compared prices and found by going directly to the hotel site since I only wanted a single queen bed I saved about 25-30 dollars per night. I'd highly recommend The Holiday Inn Express Old Town to anyone who if "carless" doesn't mind taking a shuttle to see the sites.
August 24, 2015
Rated 5.0 out of 5.0 by PeterLP Nice place to stay
Great location, great staff. Easy to walk to restaurants or get the hotel shuttle. Easy drive to Sea World or the zoo. Great underground parking that is free!
August 21, 2015
Rated 5.0 out of 5.0 by tmiz Love this place
The location, the staff, the facilities all are the best.
August 21, 2015
Rated 5.0 out of 5.0 by bee.gee Caring staff made us feel appreciated!
From the moment I checked in, late at night, Art the night auditor was very polite. His genuine and refreshing attitude almost made me forget how tired I was from our long drive. The check in process was quick and efficient, and I even got some water and snacks for being an IHG rewards club member. He also told me that the crib I'd requested at booking had been placed in our room. Wow!
Everyone we encountered always greeted us with a smile, and Steven always made sure to say hello whenever I saw him in the hallways. The front desk staff was always polite except for one blonde lady who seemed to be in a bad mood all the time.
The breakfast was the usual from Holiday Inn but always at a good quality. Dolores the breakfast attendant was always attentive to our needs and made conversation with us every morning.
Our room attendant, Aaya is a gem!! Even when I asked for towels and light touch service, she made sure that our room was spotless, especially since we had a toddler with us. She seemed very caring and loved to play with our son, she truly made us feel at home and cared for. On our last day, the room attendant Faeza was also very nice when I asked for some extra things.
I felt like as If I'd been living there for weeks. I honestly can't wait to book our next vacation at this hotel! :)
August 20, 2015