Rated 3.0 out of 5.0 by Anthonytheace So-So
This stay wasn't bad but wasn't good either. It was an average experience. It was peaceful and cozy. I couldn't stand the food, it tasted like it was all from the microwave. And the room i booked online two weeks before was not available so they bumped me down to a different one. Staff was ok, they helped as much as they could.
overall its not a bad choice, but should not be your first
January 7, 2013
Rated 4.0 out of 5.0
by nivekx Spacious room
This hotel was in between Safari Park and Sea World, so we picked this place for the trip. There are some excellent Korean restaurants in Kearny Mesa by the way. We stayed at the top floor and the room was large with a nice vaulted ceiling. The hotel's parking lot was shared with another hotel next door but still plenty of spaces. The front desk was excellent and very helpful. However, the carpet was outdated so it looked a bit dirty. The beds were a bit too soft for us, but the floor was quiet and we had a good night here.
January 6, 2013
Rated 2.0 out of 5.0 by RCRick Not the best experience
The room was excellent and well kept. The breakfast lacked their signature sweet roll 3 days straight, The biggest complaint is the staff (desk) were unproffessional in appearance and attitude. They were not hotel operators, they just seemed like kids performing the most basic functions. When I travel I need an internet conection... it is a must. The first night was fine. I could not get on for the next two days. The staff said theyhave talked to skyriver(?) the supplier but there was no improvement, and worse was the oh well attitude, The front fesk computor was down at check out so there was no bill and I hope they charged me correctly. My daughter lives near this property and I stay there 2-3 times a year. HOWEVER I will not stay there again.
January 4, 2013
Rated 4.0 out of 5.0 by mjingles Comfortable stay
A great location near the 15 freeway with easy access to Miramar, La Jolla, Mission Bay, and downtown. The complimentary breakfast had a large variety of choices, whether one prefers cold cereal or hot eggs and sausage/bacon with toasted breads. The room and bathroom were clean and the king bed was comfortable. The hotel shares a parking lot with hotel next door and a Denny's. I didn't visit, but the fitness center and pool are also shared with the hotel next door.
Very affordable and I will be staying again when I'm in the area!
January 3, 2013
Rated 4.0 out of 5.0 by Willy55 Large room for the price
Stayed here after the Holiday Bowl. Room was large and was well appointed with granite in the bath and on window sills. Did not have breakfast, although all Holiday Inn Express have the same food. Adequate for free. Was quiet until the neighbors turned on the shower. No better or worse than any other hotel for noise. Did not stay long enough to rate the rest of the hotel.
On the negative, there was no acknowledgement for being a Priority Club member. Only a welcome sign at the front desk.
January 2, 2013
Rated 5.0 out of 5.0 by seastar2222 Perfect location
The rooms are very large and very clean. The staff is friendly. The best part is the location. Literally right off the freeway and there are too many great stores nearby, plus there are cinemas right across the street. The hotel has complimentary breakfast & shares the pool with the hotel next door. A denny's right outside the front door if you get hungry late.
December 22, 2012
Rated 4.0 out of 5.0 by Coaching Mostly Good/Noisy Foul Mouthed Guests
I had a mostly good experience. I was here for a week long seminar. One night the guests in the next room were extremely noisy and foul mouthed and the front desk people were slow to respond and this went on until 1:30 in the morning. Everything else was great - help up front, breakfast and transportation.
December 13, 2012
Rated 5.0 out of 5.0 by Me22 Thick, fluffy towels
Very clean and comfortable. Appreciated the fluffy towels that were plentiful to allow extra showers and hair washing during that hot spell of 90 degree weather. Laundry facility was equally clean and in working, excellent condition. Scully at the front desk was friendly and extra helpful with office supplies of tape and scissors for a last-minute gift wrapping task. Welcome goodies for rewards card members was also appreciated.
November 11, 2012
Rated 2.0 out of 5.0 by crazyaaron Ok room but substandard equipment
Overall our stay wasn't horrible. We did find however that the room AC units are older which means that some don't necessarily work as well (meaning temperature couldn't be adjusted in the adjoining room which belonged to family). The elevator was not marked properly, stating "not to exceed 15 people or 2500 lbs." Ten of us entered the elevator to descend and ended up stuck with the doors closed for a good couple minutes while listening to the alarm and waiting for staff to pick up the phone. After a couple minutes, we were able to exit the elevator to which we were greeted by maintenance personnel who informed us that when large groups stay at the hotel, he is instructed to change the sign to say no more than 6 people on the elevator at a time as it tends to get stuck with larger crowds. We proceeded to the front desk to voice concerns where we were addressed with comments such as "any normal person would use reasonable common sense and not put that many people in an elevator, no matter what the sign says" and were not offered an apology for the incident. I would not recommend, nor would I ever stay at this hotel based solely upon that incident and the way the staff handled the situation.
November 3, 2012