Rated 4.4 out of 5 by 42
Rated 5.0 out of 5.0 by seastar2222 Perfect location
The rooms are very large and very clean. The staff is friendly. The best part is the location. Literally right off the freeway and there are too many great stores nearby, plus there are cinemas right across the street. The hotel has complimentary breakfast & shares the pool with the hotel next door. A denny's right outside the front door if you get hungry late.
December 22, 2012
Rated 4.0 out of 5.0 by Coaching Mostly Good/Noisy Foul Mouthed Guests
I had a mostly good experience. I was here for a week long seminar. One night the guests in the next room were extremely noisy and foul mouthed and the front desk people were slow to respond and this went on until 1:30 in the morning. Everything else was great - help up front, breakfast and transportation.
December 13, 2012
Rated 5.0 out of 5.0 by Me22 Thick, fluffy towels
Very clean and comfortable. Appreciated the fluffy towels that were plentiful to allow extra showers and hair washing during that hot spell of 90 degree weather. Laundry facility was equally clean and in working, excellent condition. Scully at the front desk was friendly and extra helpful with office supplies of tape and scissors for a last-minute gift wrapping task. Welcome goodies for rewards card members was also appreciated.
November 11, 2012
Rated 2.0 out of 5.0 by crazyaaron Ok room but substandard equipment
Overall our stay wasn't horrible. We did find however that the room AC units are older which means that some don't necessarily work as well (meaning temperature couldn't be adjusted in the adjoining room which belonged to family). The elevator was not marked properly, stating "not to exceed 15 people or 2500 lbs." Ten of us entered the elevator to descend and ended up stuck with the doors closed for a good couple minutes while listening to the alarm and waiting for staff to pick up the phone. After a couple minutes, we were able to exit the elevator to which we were greeted by maintenance personnel who informed us that when large groups stay at the hotel, he is instructed to change the sign to say no more than 6 people on the elevator at a time as it tends to get stuck with larger crowds. We proceeded to the front desk to voice concerns where we were addressed with comments such as "any normal person would use reasonable common sense and not put that many people in an elevator, no matter what the sign says" and were not offered an apology for the incident. I would not recommend, nor would I ever stay at this hotel based solely upon that incident and the way the staff handled the situation.
November 3, 2012