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Rated 3.9 out of 5 by 109 reviewers.
Rated 4.0 out of 5.0 Excellent location Wonderful location, 30 second walk to the water. Parking garage across the street. Easy to catch a cab. You can walk to Old San Juan. Friendly staff, very helpful. Decent rooms. The usual high quality IHG bedding. AC works very well. Walls are pretty thin, lots of noise from the hallway. IHG rewards gift was a water bottle, peanut butter granola bar, and bag of mixed nuts. Would have preferred points or something else as I'm allergic to nuts and can't use 2/3rds of that. The bathrooms are small and have sliding doors like a closet. The showers are not designed well as they only have a partial (ineffective) glass pane to block the water from splashing on the bathroom floor. Excellent water pressure and temperature. TV service was spotty - the screen kept freezing over and over again. Probably a service provider issue. Excellent breakfast with pancakes, sausages, omelets, and more. Don't miss this. December 17, 2014
Rated 5.0 out of 5.0 by friendly and accommodating The front desk staff was very accommodating with all of my needs, right down to helping me with the remote control in the fitness room. Good, quiet location that was easy to walk around and enjoy the area. December 15, 2014
Rated 5.0 out of 5.0 by Excelente hotel! Ubicación céntrica, servicio excelente del personal, desde la recepción hasta llegar al cuarto se respira aire limpio y se ve la limpieza en cada rincón del mismo. Aunque es pequeño este hotel, es muy acogedor. Me disfruté la corta estadia en este hotel. December 12, 2014
Rated 4.0 out of 5.0 by Helpfull but busy Big thanks to Beatriz and Natividad for going above and beyond to accommodate us while there. Is to busy and check ins are usually late. Light in bathroom did not work for 3 days we were there - part was on order is what we were told. December 11, 2014
Rated 4.0 out of 5.0 by Nice place but rooms a little small We stayed here before our Thanksgiving cruise on Royal Caribbean. Good location to take in a local meal, tour Old Town San Juan and a short taxi ride to the Cruise ports. This is an old building that has been renovated and updated very nicely. The rooms are a little smaller than the standard size for a hotel but are big enough for several suitcases and the family to rest. I believe the tubs in the bathrooms should have been upgraded with the rest of the room, but overall, this is a very clean, nice and affordable hotel. December 10, 2014
Rated 2.0 out of 5.0 by Tiny room, beds damp We stay at Holiday Inn Expresses a lot and we were very disappointed in this one. The room was very tiny but worse than that, the beds felt very damp. It was gross. I realize San Juan is a very humid place, but air conditioners usually take care of that problem. Also we couldn't even get in the breakfast room in the mornings. Way too many people for that crowded space. There was nowhere to sit and we couldn't even get up to the food counters. Crazy. I just would not recommend this property. December 8, 2014
Rated 5.0 out of 5.0 by Room very small Had to store our suitcases in the bathroom, because there was no other place to store them. December 7, 2014
Rated 4.0 out of 5.0 by Great Value! Great Location. Nice hotel but parking was an issue. I had to park in parking structure across the street. December 7, 2014
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