Rated 4.1 out of 5 by 149
Rated 5.0 out of 5.0 by jenny101397 Comfortable and Clean
We arrived late at night and really only slept in this hotel but the bed was comfortable, everything was cleaned and well takem care of. The only issue we had was that we had to take a taxi from the airport because the shuttle only runs til midnight and our flight had been delayed and we did not arrive until 1:30 a.m.
October 20, 2014
Rated 1.0 out of 5.0 by sanlaro kitchen staff was very unfriendly and rude
i think you need people person to be kitchen staffi never had any breakfast because of the kitchen staff attutide
October 16, 2014
Rated 4.0 out of 5.0 by DoverPipes Bathroom needed cleaning
I probably would have given this location straight across the board five star ratings. However, the bathroom floor was absolutely filthy! I stepped out of the shower and left black footprints on the floor. It was clear that the floor hadn't been mopped in quite some time. I also found a roach just outside of the bathroom. Granted, I only found (and killed) one roach, but as we all know, if there's one, there are hundreds! I made sure to wrap up my clothes in zip lock bags after that!
The room was also very dark in the area near the TV set. An extra lamp or fixture would have been nice. It was very hard to read with the lighting being so poor.
The food at breakfast was "average". The breakfast bar was a "full contact" area. I had to nearly fight my way through to get a glass of apple juice and a cinnamon roll! The folks that were there didn't seem to understand that other folks might want something to eat and drink. The tables were "full", meaning a single person would flop down at a table for four and spread out their belongings so others couldn't sit. I ate my breakfast standing by the trash can and juice machine because there were no other seats. Even the lobby couches were full. Apparently, there was some sort of religious revival going on in Richmond. They obviously don't read the scriptures by their rudeness & lack of courtesy, that was on full display that morning.
The Staff was very attentive when I told them about my issues. They took off a large portion of the bill, for which I was very grateful. They couldn't have been any nicer! For that, they get five stars. The location lost two stars for the dirty bathroom. That's why the overall Staff rating is a three.
October 16, 2014
Rated 4.0 out of 5.0 by DaAces Good location and stay, not so good service
Disappointed with the lack of acknowledgement for IHG Rewards Club Members upon checking-in. Also, the breakfast buffet breakdown was very strict and lacked guest servicing...especially for a weekend. The breakfast area crew were not very friendly and was already stating that things were not available or weren't going to be put out 15 minutes prior to the breakfast timeframe actually being closed. This left many guests upset and without breakfast.
October 15, 2014
Rated 4.0 out of 5.0 by Raj145 Very good experience
Over all it was a very good experience to be at Richmond
October 15, 2014
Rated 3.0 out of 5.0 by CJR_ Uncomfortable beds
We stayed at the Sandston property at the end of September for a wedding. While the front desk staff was great, I don't have much good to say about the cleaning staff. Not that the rooms were dirty but here are a few examples:
1. No bathroom cups for rinsing after brushing teeth.
2. When I asked about them, they said they didn't have any
3. At the time I asked, the then asked if there was anything else I needed and I said no. So she then asked me to initial a paper (which I didn't read) and apparently by initialing it, I didn't get my room cleaned that day.
4. Coffee tastes like water, no flavor at all.
5. Only one wash cloth in the bathroom.
6.Beds were very soft, not very comfortable
It was not a horrible stay but they definitely need to step up their game. There are signs around saying they are soon to be updating but according to a staff member, it's been there a while and they only thing they've done was a little paining.
October 15, 2014
Rated 4.0 out of 5.0 by WesternFrank Peaceful sleep before a flight out
The overall stay here was very good with clean rooms and a very good breakfast selection. It was very quiet for a hotel so close to the airport. I will stay here the next time I fly out of RIC. (next month) When I had a problem with the electronics in my room, the desk quickly moved me to another room where everything worked.
October 14, 2014
Rated 5.0 out of 5.0 by wa1700lowvoc Wonderful staff
I got grease all over my favorite work shirt. Melissa, at the front desk, helped me get dish soap from the kitchen. It saved my shirt.
The Fridge in the common breakfast area was not very cold. But, I was told it was going to get fixed. The milk was not spoiled just warm.
October 13, 2014