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Rated 4.1 out of 5 by 186 reviewers.
Rated 2.0 out of 5.0 by Needs New Beds!!!! I travel about 15 weeks out of the year over 50 nights in over 40 hotels. This hotel had one of the worst beds I have every slept on. My back is still screwed up. You could feel the springs. The bed had to have been recycled from another establishment and is at least 10 years old. Everything else is on par with other HIE. January 26, 2015
Rated 3.0 out of 5.0 by My Stay ok, When the person at the desk yells, hey what is your room number. I don't think that is very appropriate. The door lock was cracked like someone tried to break in. Very uncomfortable feeling, THE POOL WAS awesome January 21, 2015
Rated 4.0 out of 5.0 by good experience nice clean room, would go back to same hotel, thank you. The only problem was heater was too loud when it started up January 19, 2015
Rated 4.0 out of 5.0 by Convenient and Comfortable have stayed at Airport HIE several times coming and going from Richmond. It is a clean property with good sized rooms, and an average breakfast bar. The staff is friendly and helpful. The biggest plus of course is proximity to airport. January 19, 2015
Rated 3.0 out of 5.0 by Everything good except bed Holiday Inn Express is the only hotel that I tend to stay at. This experience was good all the way up until I laid down to sleep. The king sized bed in my room was terrible. There was a big dip in the center that tried to pull me in. Also, the mattress was sloped toward the foot end of the bed. The last thing I noticed was that the mattress topper was put on upside down. I have to say this was the most uncomfortable bed I have slept in at a HIE. it was late and I was exhausted, or else I would have asked for a different room. January 19, 2015
Rated 5.0 out of 5.0 by great stay as always I have never been disappointed in my stay with this Holiday Inn. The staff is always friendly and I, as a woman, feel safe there. January 9, 2015
Rated 5.0 out of 5.0 by family visit made comfortable Visited family in Sandston and stayed here with my husband and child. It was very comfortable and clean. My daughter loved the pancake maker for breakfast and I enjoyed the newspaper and coffee! January 7, 2015
Rated 5.0 out of 5.0 by holiday visit My family and I stayed here while visiting other family in the area for Christmas. It was a very pleasant experience. The staff were friendly and helpful. The hotel was decorated nicely for the holidays. The room was great, roomy, clean. Three adults and one dog stayed there comfortably. They were very pet friendly. The breakfast was surprising for an express stay. A large menu, hot foods and fresh. The staff there were very attentive as well. We travel to the area for family visits regularly and will stay here again. We did not get a chance to use the pool and fitness room but do plan to use them on the next visit. It should be noted for your information that Fox news network on the cable channel was blocked and we do enjoy watching that channel. January 4, 2015
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