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Rated 4.1 out of 5 by 146 reviewers.
Rated 4.0 out of 5.0 by Good location and stay, not so good service Disappointed with the lack of acknowledgement for IHG Rewards Club Members upon checking-in. Also, the breakfast buffet breakdown was very strict and lacked guest servicing...especially for a weekend. The breakfast area crew were not very friendly and was already stating that things were not available or weren't going to be put out 15 minutes prior to the breakfast timeframe actually being closed. This left many guests upset and without breakfast. October 15, 2014
Rated 4.0 out of 5.0 by Very good experience Over all it was a very good experience to be at Richmond October 15, 2014
Rated 3.0 out of 5.0 by Uncomfortable beds We stayed at the Sandston property at the end of September for a wedding. While the front desk staff was great, I don't have much good to say about the cleaning staff. Not that the rooms were dirty but here are a few examples: 1. No bathroom cups for rinsing after brushing teeth. 2. When I asked about them, they said they didn't have any 3. At the time I asked, the then asked if there was anything else I needed and I said no. So she then asked me to initial a paper (which I didn't read) and apparently by initialing it, I didn't get my room cleaned that day. 4. Coffee tastes like water, no flavor at all. 5. Only one wash cloth in the bathroom. 6.Beds were very soft, not very comfortable It was not a horrible stay but they definitely need to step up their game. There are signs around saying they are soon to be updating but according to a staff member, it's been there a while and they only thing they've done was a little paining. October 15, 2014
Rated 4.0 out of 5.0 by Peaceful sleep before a flight out The overall stay here was very good with clean rooms and a very good breakfast selection. It was very quiet for a hotel so close to the airport. I will stay here the next time I fly out of RIC. (next month) When I had a problem with the electronics in my room, the desk quickly moved me to another room where everything worked. October 14, 2014
Rated 5.0 out of 5.0 by Wonderful staff I got grease all over my favorite work shirt. Melissa, at the front desk, helped me get dish soap from the kitchen. It saved my shirt. The Fridge in the common breakfast area was not very cold. But, I was told it was going to get fixed. The milk was not spoiled just warm. October 13, 2014
Rated 5.0 out of 5.0 by Great value for the money Extremely comfortable hotel with spacious rooms and friendly staff. It was also a great location, very short distance from the interstate and close to the airport. There was no noise inside the hotel from air traffic which was a plus. There were many restaurants close by and the front desk was more than willing to direct you to any you might choose. We would definitely stay at this hotel if we are in the area again and strongly recommend it to anyone passing through the Richmond area. October 12, 2014
Rated 3.0 out of 5.0 by Used up bed terrible beds caved in the middle lumpy and hard upgraded room but beds not up to Holiday Inns standards don't stay here October 12, 2014
Rated 2.0 out of 5.0 by Not clean. Room was not in a state of cleanliness that you would expect from an IHG property. Very disappointed, would definetly not recommend this property, or stay here again. October 9, 2014
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