Rated 4.1 out of 5 by 98
Rated 5.0 out of 5.0 by Laxo Smokey rooms
Room we were given was on the 4th floor. We found out upon arriving that was the smoking floor. The entire floors smell was unbearable. Our room although was supposedly a non smoking room had an overwhelming smell it made all of our clothes stink like smoke. The room had stuff smeared on the walls the bedding smelled like dingy smoke and the bathroom faucet was about to fall off. I kindly went to the front desk after attempting to go to sleep. This was the saving grace of my stay. She completely understood and did everything in her power to salvage our stay. She moved us immediately and even upgraded our room at no extra costs. Once we were in the new room we had a good stay. If you stay in this hotel avoid the 4th floor at all costs unless you are a smoker.
July 24, 2014
Rated 5.0 out of 5.0 by RJrochMN Great weekend stay in Richmond
We were in Richmond for 3 days with a youth lacrosse team and had a great stay.
They accommodated the group well including a get together for ice cream one night in the common area.
Clean, nice, secure hotel.
July 23, 2014
Rated 4.0 out of 5.0 by Portsmouth resident Small rooms, breakfast needs improving, rolllaway needs replacing
Hotel was nice but rooms were small. Breakfast okay but did not have waffles. Rollaway bed was very uncomfortable. Hotels really can stand an upgrade. The staff was very friendly and helpful. This made the stay worth it. We stayed in room 104. One of the closet door knobs was loose. I reported it before I put our clothes in the room and was told it would be fixed. When we checked out it was still not fixed.
July 23, 2014
Rated 5.0 out of 5.0 Great Place To Stay
Hotel staff was very friendly. We were late checking in but there was no issue with the reservation. Loved having the early breakfast option (4am)! Shuttle service was on time.
July 21, 2014
Rated 2.0 out of 5.0 by BG01 bad service and management
Poor service, bad room, bad experience avoid this hotel esp if you are staying more than one night and don't even think about using points !
July 18, 2014
Rated 5.0 out of 5.0 by david1984 Another Hotel
add this hotel to your list. everything about it was great.
July 14, 2014
Rated 5.0 out of 5.0 by Tonyllc Quiet and friendly
Very nice property with friendly staff . Never a problem with noise or rowdy patrons . I look forward to another stay .
July 9, 2014
Rated 5.0 out of 5.0 by Gregg K. Very nice property
Great place. Staff wonderful. Your property next door should take note ...
July 6, 2014