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  • 1 888 HOLIDAY
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Rated 4.1 out of 5 by 210 reviewers.
Rated 5.0 out of 5.0 by Good service Always a welcoming staff. Use of computer a plus. Room and bed very comfortable. March 27, 2015
Rated 5.0 out of 5.0 by Great Service excellent staff, great breakfast and comfortable stay. March 25, 2015
Rated 2.0 out of 5.0 by Excellent service Below average cleanliness for HIE Below average linens for HIE Below average mattress and Pillows Staff is courteous and professional March 23, 2015
Rated 4.0 out of 5.0 by Lengthy wait for shuttle This hotel is clean and located close to the airport. The breakfast is a good variety and the area is kept very clean during the access time. The front desk staff is very friendly and work quickly and efficiently to get you processed to your room. The rooms are standard hotel rooms but clean and efficient. But the overall detriment for this hotel and it makes me thing again about using this hotel in the future is that the shuttle bus never comes. I have stayed at this hotel before and the sister next door and it took a long time; but this time the shuttle took over an hour to come from the hotel for a trip that is only 5 minutes. March 22, 2015
Rated 4.0 out of 5.0 by Decent for a short stay The room and hotel overall were fine. No safe in the room makes it unacceptable for a longer stay. I prefer a firm bed, but the bed in the room actually seemed too firm. And the toilet was a bit too efficient (making it quite inefficient)--requiring triple flushes! The staff failed to recognize my Platinum status in any way, shape, or form. March 19, 2015
Rated 5.0 out of 5.0 by Perfect location As always, another satisfied stay. I will return to this location each time in the area March 17, 2015
Rated 5.0 out of 5.0 by Clean and spacious rooms The rooms were clean and quite large. The continental breakfast was typical of this type of hotel. I have noticed that hotels these days tend to only put two towels in the bathroom. Unless you are traveling alone, most people are going to need more than two towels. If there are four people checking in, go ahead and give them more towels so they don't have to call and have someone run them up later. March 12, 2015
Rated 2.0 out of 5.0 by Poor Hospitality Checked in March 2nd. I had to greet the desk agent; she didn't greet me. She said she was tired. Was never recognized as a platinum member. She was on the phone the whole time with her manager as she tried to check me in. She gave me my room key, asked me if i had stayed here before (i replied yes), then asked me if i could find the room. Did not give the customary run down on breakfast times and other information. Breakfast attendant doesn't even acknowledge you're there; no greeting or how can i help you. On Thursday I was to be picked up at 5:30 am for my flight. New shuttle driver never stopped by. I was picked up by an off duty employee and then dropped off next door at the Holiday Inn. Original shuttle driver shows up, my bags are transferred to his van and then he tells me he isn't leaving the parking lot until 6 am. Positive note: Hotel is close to airport and rooms are nice and comfortable. Staff though needs some instruction on what good customer service looks like. March 10, 2015
  • 2015-03-29T10:38:28.398-05:00
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