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Rated 4.3 out of 5 by 111 reviewers.
Rated 1.0 out of 5.0 by Bad from the start I booked a king room online but on arrival the tv and phones didn't work when they couldn't fix it they only had a queen room to move me to. When I went to the room I found I was in a handicap room. I was told no other room was available. The next day I was told I would have to wait around to see if a room came available. Since I had to spend the day at the hospital with my mother I said I would stay in that room as I had other things to worry about. The $30 dollar reduction in price did little to correct the no tub and broken toilet seat that they never did fix. Parking was a nightmare as alot of us had to park on the street. I have stayed there many times before but this time it was a nightmare so I will not be staying there again. February 21, 2014
Rated 5.0 out of 5.0 by Comfortable and Fast Check-in Process Though this an old HI property, it's kept in great condition. Staff are friendly and room size are above average. One of my top picks when I stay in Saskatoon. February 21, 2014
Rated 5.0 out of 5.0 by excellent location and comfort perfect for business or pleasure. Staff is excellent. February 1, 2014
Rated 2.0 out of 5.0 by Have stayed at better Very disappointed as GOLD ELITE MEMBER. Checked in later than normal 9:00pm'ish. Was put in handicap/disabled assisted room. So did work colleauge. NOT SURE WHY??? Asked for any upgrade? NO. OK, parking lot was not even half full, hotel seemed very quiet. Just needed the bed to sleep and place to work so put up with awkward bathroom set up. Have stayed at similar HI/HIE and was treated much better. Next morning asked if hotel was very busy and full capacity, just to test, and to my anticipated disappointment, the answer was NO, it was a slower than normal night of occupancy. My work colleauge and I were very perplexed as to why we both received these rooms and not normal rooms. I will not stay here again, unless as a last option the next time. Otherwise, overall hotel was what you would expect from a HIE. FYI, the hotel is right beside train tracks and traffic roads if you are sensitive to being awaken by noise (mostly early in the morning). December 21, 2013
Rated 5.0 out of 5.0 by Very comfortable beds Super comfortable bed. Friendly staff. Very adequate breakfast. Convenient location. Bathroom and supplies more than adequate. Reasonable rates. Heating / cooling works well. We usually choose Holiday Inn for accommodation. December 17, 2013
Rated 3.0 out of 5.0 by wait time on check in counter Stayed at this property at few times now always find staff of the hotel was really good when check in to the hotel they process everything quickly and efficiently but this time i have to wait because as soon as i got to the desk the front desk trainee representative picks up the phone and was on the phone for at least 15-20 minutes. Which i didn't feel right as i was suppose to get priority for handling check in over the phone customer asking for rates and packages. This is something management of the hotel have to look in and trained their people on it that how to handle priorities when they are working alone or by them self. Please also upgrade your rooms and amenities at this location as they are really old and they need replacement now. Bed was not comfortable at all have hard time sleeping on it and cleanliness of the room was also not good. there was a bad smell in the room i have to go out and buy a freshener in order to sleep in the room. December 9, 2013
Rated 5.0 out of 5.0 by The best place to stay in Saskatoon Excellent service. Very spacious and comfortable rooms. But is the staff that make this hotel exceptional. It is the only place I stay when in town. But know you need to call in advance as it is often sold out. That is what happens when a place is great. Great breakfast included on top of good value for you money. But the staff are what make this hotel special. Thanks everyone. December 8, 2013
Rated 3.0 out of 5.0 by Comfortable Bed & room issue The bed was fantastic would like to know what mattress was on that bed. Had to switch rooms because tv not functioning properly and no staff member seemed to have the expertise to straighten out the problem. During the switch met another customer in the hall who was in the process of switching as well due to a flush not working so that starts to make you wonder what is going on. December 4, 2013
Rated 5.0 out of 5.0 by Friendly staff I always enjoy staying at this hotel. There is a reason this hotel sells out almost every night, because of the friendly staff. November 28, 2013
Rated 5.0 out of 5.0 by nice facility and we always enjoy staying here when on business in Saskatoon We have stayed here several times and always come back. Our grand kids came with us once for a couple of nights and they love this hotel. Location is just right and not too far from downtown. It is our choice whenever we are in town. November 20, 2013
Rated 4.0 out of 5.0 by great experience great location in the city and the front desk is always very helpful.. they gave me a late check-out without any hesitation.. it was nice they did that,usually its so difficult to get an and a half late check-out in so many hotels... wonderful breakfast including hot fresh pancakes... lovely pool and hot tub as well. very good for family with children.. the cable tv was not up to the mark,i love comedy channel and that was not available.. but that's not such a bad thing... November 17, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay in Saskatoon The Holiday Inn Express visit to Saskatoon Saskatchewan was enjoyable. November 15, 2013
Rated 2.0 out of 5.0 by Elevator, disabled parking We've stayed three separate times in the last three months. Every time, you really don't want to get in the far elevator because you're really not sure you're going to get up or down. Hasn't been fixed for three months. Almost scary. The last time, we got back later in the evening to find the two disabled parking stalls full. One didn't have a disabled card and when my husband asked if the staff ever checked this out, one of the front desk persons said it was her car.....doesn't help when you've already had to park a long ways away....shouldn't the company provide their staff with their own parking? Another thing, the hotel van is ALWAYS parked in the way in the check in drive through area - you would think if it was needed that the staff could go and get it, as that area is totally blocked if another vehicle is checking in also VERY expensive for what you get. November 6, 2013
Rated 4.0 out of 5.0 by Small room Never write reviews as generally always very happy with IHG properties. SMALL ROOM - TV could not be properly viewed from bed or desk....cracked tiles in bathroom. As a note I am a Platinum member November 1, 2013
Rated 1.0 out of 5.0 by No one cares at holiday inn We have stayed there a total of 8 nights in the last three months. The rate per night increased about 30.00 each time we stayed with no explanation. This time we requested two beds and only got one. My wife steeped in the same bed with her mother and I was forced to stay at another hotel as they were sold out. The most ridiculous service I have ever had in a hotel of this calibre. We have 12 more visits scheduled for Saskatoon but they all have been booked with there competitor. I think holiday inn needs a holiday itself. October 30, 2013
Rated 5.0 out of 5.0 by Moose Jaw Traveller I have come to Saskatoon a few times in the last 6 months for medical appointments. I have been taking rooms right downtown and paying dearly...This is the best room for the money I have stayed anywhere. Except Vegas...The bed was great...firm and soft pillows...great. Television and channel selection...great. Front desk was very helpful as we needed to check in early for afternoon meetings..and breakfast was delicious...Great place I will stay there anytime I go to Saskatoon. Happy Camper October 28, 2013
Rated 5.0 out of 5.0 by Great service Due to several conventions in town and rooms were at a premiuim. The staff at Holiday Inn Express were able to find me a great room at the last minute and saved my trip!! October 27, 2013
Rated 4.0 out of 5.0 by Decent, Friendly Staff I've stayed here many times and usually a good stay. It's great they have an indoor pool and hot tub (warm and jets were broken). Room temp was not controlled well, either too hot or too cold. I wish the machine wasnt next to the bed. My rate was different from my booking on the IHG app (not a fan of the app). Customer Service line was no help had to speak with different representative and re explain the issue. Other than these the stay was great. Oh there is also a lot of construction in this area due to the City of Saskatoon. I had noticed a security guard has been placed were patrolling parking lots and hotel building. October 18, 2013
Rated 4.0 out of 5.0 by Thanksgiving weekend The bed was very comfortable and getting some housecoats in the suite is a nice touch! There are only a few things that need attention- when in a suite there is normally more than one person so it would be nice if they gave more than one single pouch of reg and decaf coffee. Not every one wants to go down the elevator to the breakfast room to get another coffee especially if you haven't showered yet!!! This particular room could do with some tlc-carpet was frayed where it joined the kitchen tiles, rip in the arm of the desk chair, furniture was banged up a bit, missing light bulb in overhead kitchen light, phone by the bed didn't work and the fridge whined when the compressor kicked in. All in all I would still stay here again and would recommend it to my friends. It is normally a good location but with road construction the detour for the hotel entrance is not well marked especially at night! October 17, 2013
Rated 4.0 out of 5.0 by Bed and pillows are great I use this location for business. The location is great and serves my needs. I was treated very well. October 9, 2013
Rated 4.0 out of 5.0 by Clean and spacious The room was spacious and clean. Also, the washroom was clean which is the area that I look at first as gauge for hotel cleanliness. October 8, 2013
Rated 5.0 out of 5.0 by For once.. Authentic Hospitality Everyone from the GM, Front Desk, and Housekeepers were very kind and pleasant. The hospitality was genuine and for that I would say one of my best stays at HIE this year. Cheers to all at the Saskatoon Express! October 6, 2013
Rated 4.0 out of 5.0 by Tired of the construction We,ve stayed here twice in the past 6 weeks and no fault to the hotel property but the construction on idylwyld is ridiculous. We hope it is done soon. Rooms extremely comfortable, quiet and was able to relax and sleep in. Continental breakfast is above and beyond, sofa beds need to be replaced and the front desk staff seemed to be stressed. Not as friendly and bubbly as I like. All I need is a pleasent smile and a warm hello, did not get this on either stay. Overall we will be staying there again. October 2, 2013
Rated 5.0 out of 5.0 by Excellent It was unfortunate there was road construction right in front of thehotel.. They were there first thing in the morning and it made getting into the hotel extremely difficult. The staff were pleasant. The food was good. It wasn't in a bad location for getting to the core oft he city. October 1, 2013
Rated 2.0 out of 5.0 by Disappointing Pop cans from previous guest left in room. I had requested 2 cribs and only received one. They did not tell me until I phoned front desk after checking In that no more we're available. The hot tub was out of service and pool was very cold. September 26, 2013
Rated 4.0 out of 5.0 by Excellent hotel The maintenance of the hotel is mint and the staff members are really nice. Nice hotel to stay. September 24, 2013
Rated 4.0 out of 5.0 by Clean rooms and nice breakfast area Clean hotel with large rooms and comfortable bed. Breakfast was well presented and had a nice variety. Pool and work out rooms are fair. I found this hotel at the top of its price point for what you received. September 24, 2013
Rated 5.0 out of 5.0 by Home away from home When I entered the lobby, I noticed a few extra touches such as apples, lemon water and the finest chocolate chip cookies around. I knew I was staying at an excellent property. ...balance of my stay proved me right. I was especially pleased with the wide variety of breakfast items that were available. September 23, 2013
Rated 5.0 out of 5.0 relaxing Very quiet place and recieved good service while we were there. September 20, 2013
Rated 5.0 out of 5.0 by Nice place to stay The breakfast items were absolutely awesome! The staff were very helpful and very accommodating. I thought the suite would have been bigger but the rooms were clean. Great stay! Will definetly use your facilities again. Thank you! Wheatland Regional Centre Rosetown September 9, 2013
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