Rated 3.7 out of 5 by 116
Rated 3.0 out of 5.0 床铺舒适，卫生状况一般。
July 20, 2014
Rated 1.0 out of 5.0 by Beijing Snow 不推荐的酒店
July 15, 2014
Rated 3.0 out of 5.0 by amus 环境不错，隔音稍差
July 14, 2014
Rated 4.0 out of 5.0 床上用品
July 12, 2014
Rated 3.0 out of 5.0 by Tommy35 Unfriendly receptionist during evening shift and smelly room
After a long day travel, I arrived late that night. The receptionist and a trainee were unfriendly, arranged my check in without proper greetings. When I found the room was full of chemical smell, I called to report the problem. After long time waiting, I had to came to front desk again and asked for a change to a room without smell. They put me into another smelly room and asked me which room was less smelly and they asked me to overcome the problem by myself for the that night. After half hour unbearable stay in that room, I had to let them know I need to change to another hotel. The receptionist finally let me try an upper floor room without that much chemical smell. It was late, and I decided to stay. But the overall experience was just poor or average. The service at this hotel remains low for the past few years, but I just did not expect that low.
July 12, 2014
Rated 1.0 out of 5.0 by Unhappy ihg platinum No ihg point after checked in and hotel never bother to answer
Bit disappointed with my stay as I have rooms booked but the hotel just ignore the ihg point credit, the xchange of emails for the update were just promises but never come
July 9, 2014
Rated 5.0 out of 5.0 by areszhong 环境一流，服务一流
June 30, 2014
Rated 2.0 out of 5.0 by MNborn Really more like 2 1/2
I'll say 2 1/2 stars. Wish we could use 1/2 stars.
Good- Beautiful location. 10 minute walk to a shopping mall with excellent Chinese restaurants and a Dairy Queen! Enjoy the courtyard in front of the mall where the locals gather every night. Only 10 minutes walk to subway station that connects to line 2 at next stop that goes right through the center of Shanghai. Quiet area. Beautiful stroll at night along the river.
Room had air-conditioning that I could control and worked great!
Bad- Hotel is showing age. Walls in my room had many stains throughout. Seems all HIE in China now have the same hard bed. Luckily there are pillow choices.
Safe in my room worked but older one in my mother's did not.
Breakfast is all Chinese but came with great tasting watermelon everyday. The WORST fake (sugar# juices I've ever tasted and the milk is watered down.
If taking a taxi, some know this hotel and some do not. Bring the Hotel's address in Chinese AND the phone number for the driver to call. Not easy to get a taxi around the area when leaving.
Very Bad- Service. Only a few at the desk can speak English. I asked a woman if the shuttle goes to the Metro #Subway# at noon. #It was raining#. She said yes, but seemed hesitant. I later asked a supervisor who spoke English and she said it stopped at 9:30 am.
No recognition of my Platinum status at check-in.
Reserved 2 rooms and they were not connected. They never even asked if we wanted them. #To be honest, my mother wanted them and I didn't. So I didn't push it.#
Worse was that as a Platinum member I'm supposed to get a free upgrade. I expected river view rooms and we got the ones looking out the back at a warehouse. I didn't feel like changing rooms after unpacking.
But the worst part was the bill. I wanted to pre-pay as my credit card was expiring before the end of the trip. #Forgot the new one.# I checked the box to pay in RMB as my Chase card has no international fees and has a good rate. I saw my online statement and the pending charge was at the Dollar rate.#The hotel marks up the dollar rate at 4%) About $13 more. They showed me their internal receipt that showed RMB and told me 2 days later the bank was charging me in RMB. Today I saw the charge online and it's at the Dollar rate.
As of today they are crediting my CC $13.00. The e-mailed: "We already contact with the bank of China . They said something wrong with the exchange machine." That makes no since to me at all! But they followed up only after I contacted IHG customer service.
Would I stay here again? Probably. I loved the area and the restaurants and the close Metro ride to the heart of Shanghai.
June 29, 2014