English
London - Stansted Airport
Book online or call:
1 888 HOLIDAY (1 888 465 4329)
|
Hotel Contact Information
Hotel Front Desk: 44-1279-680015
Hotel Fax: 44-845-3079101
Hotel Fax: 44-845-3079101
Rated 3.5 out of 5 by 145
reviewers.
Rated 1.0 out of 5.0 by CETracker Smile
This is he worst IHG hotel I have stayed in. Tried to check in on the Sunday, but told there was no room booked under my name, despite being a Platinum member and having booked it while logged in. It took several attempts at showing my confirmation including reservation number. I was meant to feel an inconvenience so not a great CE to start. Finally it was accepted that the system said yes I was given a room and a goody bag for being a Platinum member, this contained a bottle of water, a Mars bar and a free drink token. I mention this not as a criticism but because on day two of my stay the maid disposed of the bag and my free drink. So why did I not mention this at reception, well I believe my time is my most valuable asset and I saw no point in wasting at least 10 minutes of this asset queuing at reception. I appreciate the location of this hotel means the customer flow is very transient but staff accordingly. All of the above niggled but the main dissatisfaction was the unfriendliness of the staff, it costs nothing to SMILE!
May 29, 2013
Rated 2.0 out of 5.0 by Bridget08 A prime site for a good hotel but sadly lacking
This is probably one of the worst Holiday Inn Express hotels I have stayed in. The hotel has no mobile phone access unless you make phone calls outside the building. When I asked a member of staff if there was something wrong with the phone reception, I was told that it was currently being sorted out. This seemed to me that the answer had been said many times before! I had many phone calls to make as I was staying at the hotel for business purposes.
As the hotel is near Stansted airport, I would have thought that it was essential for phone reception to be good.
The rooms looked very tired and in need of refurbishment although they were clean.
Check in was also very slow due to only two members of staff being on Reception.
The staff were very polite and helpful.
May 28, 2013
Rated 4.0 out of 5.0 by jleeym Good experience overall
Beds are comfortable, rooms are clean. Nice selection of breakfast, it starts really early and lasts till late which was great for those who need to catch an early plane. However, the shuttle bus service is pricey, costing 3 quid per person for a 5 min drive, gets so crowded in the morning you could hardly squeeze on with luggage. Better to book a cab if u have two or people travelling together as it only costs 6.50 to the airport.
May 26, 2013
Rated 4.0 out of 5.0 Great Hotel, Disgusting Breakfast
Oh come on Holiday Inn, you advertise "your five favourite hot breakfast items"
Then you serve scrambled eggs that are so over cooked that they are rubbery and the water has started to separate in a pool in the bain marie. Though we asked for some edible eggs the staff could not supply freshly cooked eggs but the kitchen hand came out and stirred the eggs to try to get them smooth again.
Our next ""Hot Favourite" was sausages, which appeared to be frozen pre-pack of the cheapest variety, these were nearly all rusk and contrary to the eggs were almost raw.
Yeuch!!
At least there was not much damage you could do to the baked beans.
PS where is the bacon??
Overall a very pleasant stay but spoiled by a disgusting and inedible breakfast.
May 25, 2013
Rated 3.0 out of 5.0 by Lucymay Awful pillows
I didnt like the sheets, bed or pillows. The bed wasnt particularly comfortable, the sheets didnt fit very well and the pillows were hard.
May 24, 2013
Rated 1.0 out of 5.0 by jhm1 Apologetic Staff
First Room smelt of stale tabacco smoke but on request moved to a different room which was fresher.
Very disturbed nights sleep due to group of intoxicated people running from room to room , banging doors until 05.15. Finally gave up and left at 06.00 despite flight not until late morning.
May 23, 2013
Rated 3.0 out of 5.0 by Tripletedge £3 for a bus!
Hotel is fine but a bus every 30 minutes only and paying £3 to go 1 mike from an airport hotel is insane. I waited 35 mins and was not impressed.
May 20, 2013
Rated 3.0 out of 5.0 by Ed31 Good location, friendly service, but have to pay for parking
The hotel is very convenient for Stansted, the room was fine and the staff were very friendly.
The breakfast was good, but my wife thought that the coffee was not good - I don't drink coffee.
I think it is outrageous that we had to pay GBP8 to park our car at the hotel even though we were guests. This is the first hotel I have ever stayed at that charges guests to park at the hotel. I understand that being near an airport they must control parking carefully or it will be abused, but to charge for it is crazy.
We didn't use it, but I noticed that they charge GBP3 each way for the shuttle to the airport. I have stayed at airport hotels all around the world & never had to pay.
These extra "rip off" charges, while not enormous, leave a sour taste in what was otherwise a good experience.
May 19, 2013
Rated 3.0 out of 5.0 by nino1953 no soap in shower room
found no liquid soap in the shower room. Reported this. Was given immediately another room but even in the other room there was an empty soap container in the shower room. By this time I gave up and used one that I had with me in my suitcase.
Only cold breakfast after 4am. I went to the restaurant at 5am and you can have cold cereal and cold milk , toasts and hot coffee or tea.
Very disappointing but in general I rate this as an average to good hotel.
May 17, 2013
Rated 4.0 out of 5.0 by Pottervillan Great location, friendly efficient staff, poor beds.
Enjoyed our stay apart from poor quality mattress, lumpy and in need of replacement. Did not sleep at all!
May 16, 2013
Rated 3.0 out of 5.0 by Lambie Room was clean and comfortable.
Disappointed by the reception staff. We arrived after 10pm and were tired and would have appreciated a warm, friendly member of staff but we felt as if we were an imposition. Their manner was rather curt.
We, along with lots of other people, had an early flight to catch in the morning and would have appreciate a full breakfast being available earlier but understand that this is not viable. It would be good to have fresh rolls and croissant as well as the ordinary bread for toasting. This time there was at least cheese so maybe some cold meats could be added to this as well.
Did not appreciate the noise level in the morning with music and two TV's on.
May 16, 2013
Rated 3.0 out of 5.0 by Helen1 Pre holiday stay
I would have given this 5* for over all experience except I was very disappointed my car had to go to mid term pk. When I had stayed here on previous occasions my car remained at hotel and I was expecting the same again. I would check where my car was being parked before booking next time
May 16, 2013
Rated 5.0 out of 5.0 by Staceyp Excellent price
Excellent deal and parking was easy too!
Parked for ten days collected car easily from car park on return to uk !
May 15, 2013
Rated 4.0 out of 5.0 Holiday in Stanstead
The professional manner of the front desk staff and the information they provided was very good. The duty managers were acceptable friendly and considerate.
The room was starting to looked a little tired, and some of the nooks and crannies needed a spring clean. The bed was very good and the option of pillows firmness was a nice touch.
The barman was overloaded. I think that taking food took too much of his time,as customers pondered what meal to order the line for drinks got longer and some people became frustrated as there was no action at the front.
The proximity to the airport was the reason to stay at this hotel however the £3 charge for the bus was a surprise.
Overall a good experience and I speak as a person who has travelled a lot in my working life.
The only let down was the booking which was done by phone and took 20 minutes to complete my call from portugal
May 15, 2013
Rated 5.0 out of 5.0 by DB91 Filled all my expectations
I avoided the rush to the airport first thing in the morning by staying overnight so that I was there for my flight out of Stanstead the next morning. Nothing could be simpler than getting up at a reasonable time, eating a good breakfast and then making my way to the airport in plenty of time. Ideal!
May 14, 2013
Rated 4.0 out of 5.0 by DB88 Great relaxing way to start the hols!
So much better than getting up at 4am to catch an early flight - for not much more than the cost of parking itself. Everything worked like clockwork and it's definitely the way to go for us in future! Thoroughly recommend. Cooked breakfast could be improved, though - unappetising, powdered scrambled egg and vile sausage let the side down. Otherwise lovely yogurt, bread and pastries etc.
May 12, 2013
Rated 4.0 out of 5.0 by Erika2305 Lovely spacious room
I was very impressed with the size of the room and the bathroom was spotless. In order to put the lights on you have to put your card in the socket which took me a while to work out. I like my old fashioned keys. On the website it said the room had satellite tv but all you got was the main 5 channels, a news channel, a sports channel and a CCBC channel so I feel that description was misleading. Also there was no folder giving information about the hotel, where breakfast and dinner was served etc which I found very disappointing. All in all staying only for 1 night it was quite satisfactory.
May 10, 2013
Rated 4.0 out of 5.0 by alfeo Good price/quality and location
Only a little remark: our room for 4 was very small.
April 30, 2013
Rated 4.0 out of 5.0 by Chrissy9 Good value in comfortable room
Hotel is conveniently situated less than a mile from the airport terminal - though the £3.50 charge per person per journey for the shuttle bus is a little steep for such a short distance. If there are more than 2 people traveling together it is probably cheaper to get a taxi. The hotel is very modern, clean and comfortable and the reception staff were very friendly and efficient.
The staff in the breakfast area kept it clean and tidy and the buffet was restocked quickly. There was not a great deal of choice especially on the hot food but then the breakfast is included in the room rate which is very reasonable, so it is still very good value. I would definately use this hotel again.
April 28, 2013
Rated 5.0 out of 5.0 by Renia Good night's stay with parking
The hotel was great and parking nearby. Breakfast a bonus.
April 23, 2013
Rated 2.0 out of 5.0 by alvinbaker123 Very uncomfortable bed
I don't know how old this hotel is......10 years maybe. The bed in room 122 was shocking......a worn out mattress where you both roll into the middle. "Complain" you may say.......it's an airport hotel, we arrived at midnight. After you've already gotten into your pajamas has anyone got the energy to start making a fuss about lousy worn-out mattresses? Holiday Inn Stansted, a bed inspection is obviously long overdue!
April 22, 2013
Rated 4.0 out of 5.0 by badboyandy good stay
I stayed for one night the only thing I found was that guests coming in and out of rooms was noisy but was very good apart from that
April 19, 2013
Rated 4.0 out of 5.0 by Koos69 Great Location
Great location with very friendly staff and the journey to the airport by bus was convenient even late at night.
Will stay there again
April 18, 2013
Rated 4.0 out of 5.0 by Koos69 Great Location
I was very happy with the hotel. Close to the airport and no problems with the transfer bus etc, even late at night. Good friendly staff and I will stay again. FOOD NOT BAD EITHER!!
April 15, 2013
Rated 5.0 out of 5.0 by herrison stay and park
My self, wife and daughter arrived at approx 2100. Very quick and easy to book in. Took the car to the Mid Stay parking area which was close by and decided to walk back to the hotel which took about 15 minutes. Had breakfast of cerial and toast with tea, coffe and juice and yogurt. Caught the 6 am bus to airport, all went very smoothly. On return caught bus back to Mid Stay car park to collect car. Gave ticket and voucher to parking attendant at exit kiosk - no problems. I found the stay and park (8 day) very good and well worth the money. Would recommend to anyone, I shall certainly be doing it again when flying from Stanstead.
April 15, 2013
Rated 4.0 out of 5.0 by AWBA Convienient
So much better to be able to stay the night before the flight.
April 15, 2013
Rated 4.0 out of 5.0 by pagob737ng Comfortable bed and great service
good bed nice sleep good service and breakfast all the staff very kind
April 14, 2013
Rated 3.0 out of 5.0 by Ilpostino Latest visit shame about the breakfast
Have stayed here many times over the years and I must say for the first time we were very disappointed with the breakfast, the quality of the food offered has definitely deteriorated since our visit last year.
A real shame as otherwise a great hotel.
April 14, 2013
Rated 3.0 out of 5.0 by mrj09 It was fine.
It was fine. It didn't magically transform my life. I didn't wake up from a sleep refreshed as if I'd been pampered by a 1000 angels during the night. There was a bed, I slept in it, it was fine.
April 14, 2013
Rated 4.0 out of 5.0 by aloisius all ok, but . . .
confortable bed and bath room. good dinner but not the same for breakast
April 13, 2013
