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Rated 3.7 out of 5 by 509 reviewers.
Rated 4.0 out of 5.0 by Great breakfast and excellent staff The staff was extremely attentive and helpful from our arrival to checkout. One of the staff even brought bottles of water to another lass and I who were in the fitness facility during workouts. Coffee machine and fruit basket available all day were a great addition. Breakfast choices were abundant after 6am. The toilet did not flush well at all and the shower curtain was not thick enough to prevent water from spilling all over the floor. December 4, 2014
Rated 5.0 out of 5.0 by Great service Helpful and polite staff. Clean and tidy room. Adequate facilities e.g. lounge bar and wifi December 4, 2014
Rated 5.0 out of 5.0 by Comfortable hotel with easy access for flights from Stansted Good welcoming attitude on Reception. Good service from Restaurant staff. Available services explained on checkin. Rooms small but sufficient and comfortable. Don't understand why one has to pay for overnight parking though - I had stayed 2 nights in another Holiday Inn the two nights before and did not have to pay...it wasn't as though I wanted to Park the car for a holiday period...think you have to consider this!! December 3, 2014
Rated 4.0 out of 5.0 by the Best comfortable way to stay at Stansted Airport Stay at Holiday Inn Express in Standsted Airport is the Best solution for a relaxing Holiday. Really close to the Airport and the quality is really high. December 3, 2014
Rated 5.0 out of 5.0 by Great stay & service We stayed here and parked our car for 4 days. The reception staff were very pleasant and helpful and the room was as expected. We were flying out early morning but were still able to enjoy a very adequate light breakfast before leaving. On return from abroad it was easy to retrieve our car and head home. December 2, 2014
Rated 5.0 out of 5.0 by Lovely chicken but... Really enjoyed the rotisserie chicken with garlic and mushrooms, but would have preferred a smaller portion of chicken. Tested delicious but there was too much to eat. Perhaps you should offer quarter chicken portions as well as half chickens. Never mind, I really enjoyed the meal and will be back in January for more of the same. November 29, 2014
Rated 5.0 out of 5.0 by Overnight Pleasant, helpful staff and a comfortable night's sleep. Parking was just outside the hotel and the 8 day parking deal was very good value for money November 28, 2014
Rated 5.0 out of 5.0 by Comfortable place to stay IT t is a comfortable place to stay overnight if you have an erly flight. Check-in and check-out were quick and easy. The possibility to have breakfast from 4 a.m. and the shuttle bus to the airport are also great. The beds and pillows are comfortable. Complimentary Wi-Fi. November 28, 2014
Rated 4.0 out of 5.0 by Good for short stay Quite right, no frills, breakfast included. Free WiFi not working. Shuttle bus from airport overcharged (should be free). Bar closes early although staff is there. November 27, 2014
Rated 1.0 out of 5.0 by Got the wrong price Normally when I make a reservation with IHG I get a confirmation with the price stated on it. THis time I was in a hurry and did not print the reservation. Well, the result is that instead of the usual fiftyeight I got ninetyone pounds. In reception they said I had reserved two rooms. Unless they solve this to my satisfaction, this hotel will not see me again. Francisco. November 26, 2014
Rated 4.0 out of 5.0 by Just the ticket for a quick overnighter! This was a perfect experience for what er needed the hotel for....a quick overnighter and early transfer to the airport terminal in the morning. Everything went to plan and the hotel was clean, modern and warm. Highly recommended! November 25, 2014
Rated 5.0 out of 5.0 by Just what you need before a Flight away Perfect location to stop over before an early flight, it takes the presure off having to drive to the Airport in the morning. Arrived in the evening and got a reasonable sleep, this helped the next day of travel and meetings feel a little easier. Nice to be able to get an early breakfast too. November 24, 2014
Rated 1.0 out of 5.0 by Dissapointed Having stayed here many times before I did not expect things to have become so bad. The first room I was allocated was on the 2nd floor and the decorators had been working there all day, the smell of paint was overpowering. I went to reception and a very pleasant and helpful girl moved me to a new room. The new room was tired and very cold, so I set the heating and went for a drink and dinner, when I returned the room was still cold so I rang reception and a rather patronising lady told me I had set the heating wrongly, I explained I had set it using the instructions on the wall and it was blowing out cold air, she continued to tell me how to reset it which I did and suggested I wait a while for the room to get warm, it didn't. I again rang reception at 11pm to be told they were very busy by the same lady and someone would come and look at the heating. At 11.50 pm I walked down to the reception where I spoke to the duty manager Jakub who was totally uninterested and while I tired to explain the situation was looking around the bar area, when challenged about his lack of interest he said he was checking the time. He again started to explain how to set the heater and I told him it was not working and asked for a electric type panel heater, he said they did not have any, but there were 2 behind reception. it was now passed 12pm and he offered to move me to the second floor I declined as by then I had enough. not good service and I now know why I am only a gold club member instead of the platinum I was for years. November 23, 2014
Rated 5.0 out of 5.0 by great service and attentive staff I usually stay at this hotel when working at Stansted airport as this is a new hotel thus not tired looking. Hence the rooms are cleaner. November 22, 2014
Rated 5.0 out of 5.0 by Hassle free Hotel While not dripping in luxury this hotel is clean and the rooms pleasing and well presented to the tired traveller. The variety of breakfast choices are reasonable but the addition of some bacon would be most appreciated ! Overall, the cost of a short stay is fairly good value. November 21, 2014
Rated 5.0 out of 5.0 by Very comfortable. A comfortable room and a great nights sleep. Lovely breakfast. Such great value. Set us up well for our journey home. November 19, 2014
Rated 4.0 out of 5.0 by Clean, quiet, convenient Unlike most airport hotels this one is quiet, with little aircraft noise and little noise cause by early morning departures in the corridors or from other rooms. Staff are friendly and helpful and breakfast is adequate if unexciting. The hotel, which we have used many times, is very convenient for the airport building. November 18, 2014
Rated 5.0 out of 5.0 by Holiday Inn Experinces I have used H!E hotels in several cities home and abroad and would highly recommend them for value for money and cleanliness. November 18, 2014
Rated 4.0 out of 5.0 by Great staff Great place to stay travelling from Stansted I would highly reccomend November 15, 2014
Rated 5.0 out of 5.0 by friendly and clean Very nice little hotel, definitely excellent choice for the money and conveniently located near the airport November 14, 2014
Rated 4.0 out of 5.0 by Pricey Airport Hotel It's OK for an airport hotel. Captive audience I guess with nothing in the area I thought the restaurant was expensive. Think the airport shuttle should be free given the room price. Also no hot food at Breakfast until after 06.00. November 14, 2014
Rated 4.0 out of 5.0 by Well geared for speedy service I was pleasantly surprised at my stay here. A comfortable bed, easily controllable ambient temperature and good bathroom. The internet was useless though - intermittent and unreliable. The satellite TV didn't work either. The floor numbering system is askew. I was on the top floor (floor 3) but my room number started with a 4. So had I not been paying particular attention to the receptionist I would have been confused in the lift. A fellow lift-rider was equally nonplussed. I had to leave before main breakfast opened but they provide a "light" breakfast facility which would have been better if it consisted of "grabbable" stuff like croissants, pain-au-chocolat, muffins, fruit and a coffee-cup-with-lid. Most early departures are tight on time at this stage but expect to have free tie at the airport. "Grabbable" stuff could be consumed en-route or in the queue at the airport. November 14, 2014
Rated 4.0 out of 5.0 by Airport hotel The hotel is comfortable and ideally located for the airport, although the airport bus surprisingly is not free! November 13, 2014
Rated 4.0 out of 5.0 by Needed at end of a long day Staff 10/10 Room 10/10 Systems 7/10 I would have an automated check in process to compliment the front of house staff, my criticism being it can take some time to get checked in, this could be sped up as the rooms are operated via keycard. Also, could hotels stop insisting on the keycard being in the "light switch circuit",? please,! Would it not be more practical to use a motion sensor/heat sensor, instead of going into a completely dark room, and not being able to find the slot.. Or, perhaps extend the circuit via wired or wireless transmission to the door reader, so that lights are on when you first enter room..? Maybe have the initial lights on on a timer to enable the guest to see where they need to insert the card..? Other than that 10/10 November 12, 2014
Rated 5.0 out of 5.0 by Excellent stay at Stansted Excellent customer service. Very adequate room. Good parking facilities. Fitted the bill for a night at a hotel with parking before an early morning flight from airport next day. On return to collect car, car park ticket was validated efficiently by desk staff - overall highly recommended. November 11, 2014
Rated 4.0 out of 5.0 by good value Excellent value and a good night's sleep. very little noise. November 11, 2014
Rated 3.0 out of 5.0 by Nice room, but no Internet..... Check-in was good, staff friendly and helpful, the room was clean, well-equipped... but the Internet signal in the room varied between weak and non-existent, while I couldn't get a phone signal either. I wandered up and down the corridor trying to see if I could get a signal, but without success. On the few occasions I managed to connect to the Internet, it was a ridiculously slow connection. Shame - as otherwise an almost perfect stay. But in today's modern World, internet communications are vital for the business traveler and an hotel has to provide this. November 10, 2014
Rated 4.0 out of 5.0 by Comfortable Airport hotel. This is our 3rd visit to this hotel on route to Airport, it's exalent for a park and fly stay at the right price ! We have a easy Access Rome do to my disability and find the booking process very easy " on line" . The help your self breakfast is included in the room price ,and I my opinion is very good. The Staff are always very friendly and consistent , it also offers free wifi wich is always an plus. Tj. November 9, 2014
Rated 1.0 out of 5.0 by Express stay over Positive - room clean and convienent location Negative - room was cold, restaurant even colder so couldn't eat in restaurant. Wifi was unusable (albeit reception advised it was due for upgrade), chargeable parking. No room service. November 9, 2014
Rated 4.0 out of 5.0 by Clean, comfortable rooms and very nice staff The room was clean with a large bed and a "pillow menu" - soft and harder, small sofa, TV. Bathroom with toilet was also alright. Breakfast we didn´t try, because we had flight very early, but dinner was excellent and for England in a good price. The staff was very helpful and polite. The only problem was an air condition. The room was quite cold and room was heated very slowly. Thanks for the tea in rooms: D November 8, 2014
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