Rated 4.0 out of 5 by 157
Rated 4.0 out of 5.0 by careful general visit
Hotel was value for the money. The staff had a good flair for the job.
The only let down was there wasn't enough care shown for disabled people. i.e. fixed hairdryer not disable friendly, soap dispenser needs to be hands free for people with limited use of their hands.
With regards to breakfast, main toaster needs correcting, as toast has to be put in three times for the bread to be toasted, causing long queues.
If I seem a moaner, I am not, as I own a 4 star graded holiday accommodation my self, and I am aware of what customers needs.
July 2, 2014
Rated 4.0 out of 5.0 by EEkerBeeker H I E Stevenage
Was pretty OK, same as usual for a holiday inn express
June 30, 2014
Rated 3.0 out of 5.0 by clarkson 糟糕的扣款系统
June 30, 2014
Rated 4.0 out of 5.0 by Monti B Convenient location and comfortable bed
The hotel is in convenient location for visiting Hertforshire and it also offers possibility for going to LOndon as it is only a short train journey away from Kings Cross.
Simple, comfortable room, with breakfast included. Wi-fi connection in the rooms is free but unreliable.
Staff is polite and efficient.
June 26, 2014
Rated 3.0 out of 5.0 by Astrium Wifi not useable
For a business hotel, one expects the wifi to be of a reasonable speed. This is not the case for the Holiday Inn Express Stevenage. Either you cannot connect to the wifi network, or if you can connect, the speed is so slow, even email cannot be downloaded.
June 23, 2014
Rated 5.0 out of 5.0 by M.Jayakumar Stevenage Holiday Inn
Good place to stay and near to Customer side.
Able to move around with nears public transport service at Stevanage.
June 19, 2014
Rated 4.0 out of 5.0 by Steve 632 My Stay in Stevenage
Although i only stayed over night the staaff were helpful and very cheerful. I would recomend and stay again at this Hotel
June 18, 2014
Rated 5.0 out of 5.0 by Dee101 Great Service and price
Lovely friendly staff and the room was great. Stayed for 2 nights and we had a good time. The kids enjoyed it too especially the complimentary breakfast. We also had a pizza from the menu and had it in our room. It was lovely and the service was first class. Thanks for a great stay as usual will be back soon.
June 17, 2014
Rated 5.0 out of 5.0 Clean and good value for money
Enjoyed a two night stay in the hotel. We were a party of four business people and had a late flight. The rooms were kept for us, and the staff were very nice upon arrival and check in took very little time.
Though a bit warm inside the room, the room was well appointed, clean and a very comfortable bed.
Bathroom was as expected with good towels but poorly supplied with shampoo/showergel (just a small squirt of gel, enough for washing your hands with each depression)
Breakfast was more than adequate and the food was very fresh, and a reasonable choice.
Highly recommend this hotel if you are in the area, excellent value for money and enjoyed the stay.
June 15, 2014
Rated 4.0 out of 5.0 by rblizzard1961 Good Service
Great price at the weekends for a stopover. Staff very polite
June 15, 2014
Rated 4.0 out of 5.0 by mjeyre another comfortable stay
I started using holiday Inn in september after using another company (ending in lodge) and now I don't stay anywhere else, very clean rooms, all the showers work, comfy beds and points for staying.
Could do with a bit more choice with breakfast but adequate, staff friendly and even helping look up a remote village for me on the Internet.
Regular business traveller
June 14, 2014
Rated 5.0 out of 5.0 by Sparkyb75 An excellent stay.
Stayed overnight on our way to the Norfolk Broads. Had new born baby with us too. Excellent stay. Very quiet rooms. Family members were in neighbouring room and didnt hear the baby, so sound walls are good. A very quit comfortable night. Bar was a little pricey for a couple of soft drinks, but guess that's hotels for you.
Parking was straight forward. Don't gamble parking in the street immediately outside. It seemed the parking wardens came down in force bang on 9.30 and were sticking tickets on all the cars. We watched this whilst having breakfast. Clearly an easy target for them
Would recommend! Very good value
June 13, 2014
Rated 5.0 out of 5.0 by Andy11997733 Relaxing break
We stayed here for 5 nights and had a very relaxing time, hotel areas were very clean, the carpet in the bedroom and outside needed cleaning. Didn't eat any foods so can't comment on that, but the breakfast layout seemed very could and had plenty of choice.
Had real problems changing our dates but eventually the manager sorted out the problem for us.
I would definitely be visiting again in 6 months.
June 12, 2014
Rated 5.0 out of 5.0 by cry70 Nice, very new and confortable
very new hotel, certainly good standard, good quality for the money paid, will certainly reccomand!
June 11, 2014
Rated 4.0 out of 5.0 good value for money
Had an overnight with friends who had not stayed there before. We stayed for 4 nights during the Olympics 2 years ago and were impressed then. Our friends were very impressed with standard and comfort of rooms. The quality of the staff and breakfast and all in all we could find no fault and will definitely use again in the future
June 10, 2014
Rated 4.0 out of 5.0 by John6789 Exactly what you would expect
Make sure you remember to collect the slip from the check-in desk if parking in the Matalan carpark opposite.
Normal fault for bathroom lighting where the light is behind your head placing your face in shadow (if you're over 6 feet (~185cm) tall anyway).
June 10, 2014
Rated 5.0 out of 5.0 Holiday Inn express Stevenage
The hotel is excellent.
The big problem is NO PARKING. I selected the hotel as it was within walking distance of the train station to go to London. When I arrived I had to park on a meter. Then at 5pm move my car to the matalan carpark where I could leave it til 9am. In the morning I drove to the station, parked and when I returned before 5pm had to walk back to the hotel leaving the car. At 5pm I had to walk back to the station to get my car and park in matalan.
This defeated the whole purpose of selecting this hotel.
As I said the hotel was fine apart from no parking.
June 9, 2014
Rated 5.0 out of 5.0 by green1 SERVICE
On arrival duty manager was extremely good in dealing with initial problem
June 6, 2014
Rated 5.0 out of 5.0 by Grandad George W B 35 Everything
All top quality.
First class staff
What more could I say
June 5, 2014
Rated 5.0 out of 5.0 by Bobo 9932 Excellent stay
Would like to say thanks for making my stay at the Stevenage holiday inn the hotel was spotless and all the staff were very polite and helpful thanks again top stay
June 4, 2014
Rated 4.0 out of 5.0 by Martinell Fitted the Bill
Can't complain for the price including breakfast- just needed the cleaner to do a little carpet cleaning and not just hovering.
June 3, 2014
Rated 5.0 out of 5.0 by JayCee27 Visit
I would recommend anyone to stay at the Stevenage Holiday Inn Express. It's location is ideal, the room and service excellent. Car parking had to be in a store car park adjoining the hotel, which we had to pay for 2 hours at the beginning of each day of our stay, and that was clearly indicated in the details of the Holiday Inn's website.
The breakfast was excellent, both in choice and quality, and the staff were friendly and helpful at all times.
June 1, 2014
Rated 4.0 out of 5.0 by kevinb33 perfectly situated
i booked at the last moment for a nights getaway with my partner. The only prolem with the room was that it smelt of smoke, obviously from the last people that stayed in it, and there was a mark on the carpet. Also the carpets in the corridor could do with a clean, but that is just a bit of nit picking. This hotel is in the centre of Stevenage and all amenities,including rail, bus, motorway, shops and leisure facilities are right on the doorstep. I will coming back to this hotel hopefully very soon.
June 1, 2014
Rated 5.0 out of 5.0 by Mary M Theatre Break
This was my first time in Stevenage the hotel was fabulous, lovely big clean modern room.The staff were very helpful in every way.Lovely breakfast was included in the price
May 29, 2014
Rated 2.0 out of 5.0 by smokerinnonsmokingroom!! smoking room??? NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I do like to stay with the "holiday inn's" because as a smoker im able to relax and have a smoke in my room saving me having to go out in all weathers! I do stay quite a bit with them and am usually happy BUT the last 3 vivits to their brand of hotel hasnt been very good. At this particular hotel ... i had booked as always a smoking room a few days prior to my stay i called and spoke to someone and was toldi did have a smoking room! I turned up to find out there are NO smoking rooms. i was on my own and felt very uncomfortable having to go out alone in a strange place to have a smoke :( It was terrible :( i do have problems sleeping and again having a smoking room is fantastic BUT having to go out ALONE in the dark is terrible ....... Im disguisted that after double checking it was a smoking room and being assured it was that in fact it want!!!
Also when i called to clarify ... they actually booked me in again!!! So i in fact had 2 rooms booked?? Luckily the lady at the desk and the manager refunded me 1 room price BUT ITS STILL NOT GOOD ENOUGH! Employees should know what they are doing and this one DIDNT!!!
Going away is NOT avery good experience when i (a 50yr old lady) have to go out in the dark on my own! Now 20yr ago it wouldnt have been a problem i was as all young ones ... brave! Not now in this day and age? Its very worrying hence the reason for wanting and actually booking a room where i would be comfortable! Im GUTTED :(
May 28, 2014
Rated 4.0 out of 5.0 by Jayne51 Good as always
We have stayed here many times in the last 5 years and as usual the staff were friendly helpful and accommodating. My husband arrived early having flown in from a work committment in Saudi Arabia and he was allowed into our room at 11am rather than 2pm which is standard time to access accommodation. This is just another example of their consideration. Top marks as always. Our 3 night stay was fab. Thanks
May 25, 2014
Rated 1.0 out of 5.0 by Jrobs1 Don't bother going
The electronic key lock on my room stopped working - I was sent back up to my room 4 times by reception with different cards as there were not enough reception staff for them to sort it out. Eventually they realised it was broken but there's was no maintenance so I had to ask the poor girl on reception to let me in my room using a master key every time I wanted to access the room.
Breakfast the next day was a nightmare experience with one of the staff commenting it was their worst breakfast ever as they were full up and hadn't planned sufficient breakfast. The queue for breakfast was at times 20 deep , there was insufficient food, not enough cutlery, machines ran out of coffee and milk, there was no butter or fruit left and the serving area looked like a bomb had dropped.
I had some US friends with me and was extremely embarrassed by such shoddy service
May 7, 2014
Rated 5.0 out of 5.0 by Andiw Great service always use this property
Wish the beds were not so soft, apart from that just great
May 1, 2014
Rated 4.0 out of 5.0 by SRO999 Good quality
As far as business trips are concerned, this particular stay was on par with the best, all helped by the room allocated on arrival.
Having wi-fi is a welcome addition.
April 28, 2014
Rated 3.0 out of 5.0 by elizabeth18 good value but needs to be
Had Sky tv this time but no instructions .Staff came to explain as the remote control would only work the tv if pointed at a VERY specific angle. There should be clear instructions displayed .
Net curtains filthy. Have mentioned this on previous visits but nothing has been done. The dust from them and the curtains affected my asthma and I doubt I can put up with this again.
Hotel is very central and close to railway and bus stations which is so useful if you have no car .Reasonable included breakfast.
April 23, 2014