Rated 4.0 out of 5 by 180
Rated 5.0 out of 5.0 by tour d france friendy service hotel
a pleasure to stay at this hotel.i was amazed that the staff remembered us from a year ago that we were visitng relatives in stevenage !!!!! the staff were very helpful and allways had a kind word when we returned to the hotel after a long day shopping!!!! the breakfast was good and the area cleaned up very quickly as people finished,the stay was very pleasent in stark contrast to other hotels we visited.
August 10, 2014
Rated 5.0 out of 5.0 by ken 78 good value
hotel in convenient situation for the purpose of my visit ie.looking for houses in the area for my daughter
August 9, 2014
Rated 3.0 out of 5.0 by Shazzie 22 Reasonable,Cheap stay for 1 night, clean rooms
When we arrived after a 10 hour journey I was very disappointed to see that there were no tea bags in the room as it was described as have tea/coffee making facilities. Had to go to reception and ask for some tea bags and was dealt with unprofessionally.
Also was woken up next morning by hotel room service very early in the morning TWICE wanting to clean our room long before breakfast. This made us very angry!
When we got down to Breakfast there were long ques of people waiting to get their food. Toasters took forever to make toast. and so was a bit frustrating to say the least.
Had to hunt a table down too. Breakfast was fair/edible. We had previously stayed at Holiday inn Milton keynes and must say it was fantastic all round gave them 10/10 where as at Stevenage would rate them a 5/10 the cost was about the same. Overall still a reasonable clean,cheap stay for 1-2 nights only.
August 8, 2014
Rated 5.0 out of 5.0 by DJ's Dad Great Breakfast service
We were on a early start on the morning of our departure. We expained this to the staff on the desk the evening before.
Wow - there was an ealry breakfast provision made, the staff ready and polite with our early arrival in the dining area. There was a selection too. We were delighted. Expecting a Wheatbix and an apple we had almost the full breakfast selection to choose from.
The team were friendly and welcoming even at the early hour! This is customer service that needs to be acknowledged.
August 7, 2014
Rated 1.0 out of 5.0 by StevenageCustomer OK and interupted
What you'd expect from Holiday Inn Express in terms of room and services but I was interrupted by a family entering my room in the middle of the night so perhaps not great for a good night sleep.
August 6, 2014
Rated 5.0 out of 5.0 by Olfossil Good Value
Found the Holiday Inn Express to be too or above expectations and the Staff were wonderful. I would not hesitate to reccommend this hotel at Stevenage to anyone. Our first week in the UK turned out to be good value and as we move round the country will be looking for more Holiday Inn Express to book into.
August 6, 2014
Rated 4.0 out of 5.0 by gaz77 Positive Feedback
Overall I found the experience a relaxing and satisfying stay.
The television was pretty poor in terms of the general channels not received however, I did not stay long enough for this to effect my stay but maybe an issue on a longer term trip.
The staff were friendly, engaging and efficient. This is the customer service level to be expected from a high level chain like the Holiday and and it certainly didn't disappoint. As mentioned in my previous comments small details can be overlooked when the service is high from the staff and for this I congratulate them on achieving these levels.
The room was comfortable and I was able to get a decent nights sleep.
The bathroom facilities were fair although a bit sparse and industrial.
The breakfast was sufficient and had a fair variety. Not many complaints about this being free in our current society and economy.
In summary this was a pleasant stay made by the service levels, general cleanliness and comfort of the room.
I would be happy to recommend this hotel and return with no concerns.
August 5, 2014
Rated 5.0 out of 5.0 by SPONGE03 EXCELLENT STAFF
GREAT SERVICE FROM THE FRONT DESK STAFF.
LUCY AND EMILY WERE A CREDIT TO THE HOTEL.
ROOM LOVELY AND CLEAN AND CLEAN AND FRESH HOTEL.
July 31, 2014
Rated 5.0 out of 5.0 by Reevo Excellent Location, Staff, Service and Comfort
My Grandson and I stayed for 2 nights and everything was just perfect.
Parking was much easier than I thought it would be and the Hotel facilities, services and all the Staff were just great.
Will definitely stay again if I am in the area, or indeed need a Hotel within easy distance of London (fast trains take just 20 minutes).
Once again Holiday Inn Express excel at what they do.
Well done and Thank you.
July 31, 2014
Rated 4.0 out of 5.0 by Ladytraveller Some rooms are bad, some rooms are great!
The original room I had was dusty, and the shower was extremely weak. I was then allocated another room, which was much better (clean, not smelly, and the shower was working great).
The hotel receptions area is comfortable and smart-looking. Breakfast is Ok and free.
July 31, 2014
Rated 5.0 out of 5.0 by HM78 Great value for money
Very helpful and polite staff, the room was clean and comfortable. Great service in providing items that have been forgotten!! Breakfast was great however more choice for vegetarians with the cooked breakfast would have been good.
July 30, 2014
Rated 4.0 out of 5.0 by 199oliver breakfast
If like in my case sausages and baked beans are two foods of which I dislike you are left with scrambled egg which was watery I was left with cereal of I only eat erratic or porridgeI so that left me grapefruit and fruit juice and toast
July 29, 2014
Rated 5.0 out of 5.0 by Sean ,2205 Great service , friendly helpful staff, comfortable rooms,
We have stayed in this hotel weekly for the last 4 months , the service has been great , all the staff have been friendly and very helpfull , I would highly recommend this hotel , Thanks to all the great staff for a very enjoyable stay .
July 24, 2014
Rated 4.0 out of 5.0 by nickh61 stevenage
Staff where very attentive and polite.Room was clean and modern.Breakfast was a bit limited and evening meals only consisted of a choice of pizza.
Hallway to room( lower ground floor) needed a new carpet as it was worn and stained, the rest of the hotel was good.
July 24, 2014
Rated 5.0 out of 5.0 by Hayls Good Hotel
Overall a good stay, the hotel was nice and facilities were clean and modern. The area is not fantastic but we would definitely stay in the hotel again.
July 23, 2014
Rated 3.0 out of 5.0 by Bjupet Wifi network
Wifi very bad bandwith. faster by mobile 3g diffcult to acess
July 19, 2014
Rated 4.0 out of 5.0 by Jenofen1 Great value and staff service is outstanding
Stayed here as an overnighter after going out in Stevenage for the evening. The staff give the most amazing service, always happy to help. The small touches like providing additional equipment etc. matters a great deal.
Rooms are clean and sufficient for your needs, parking is a bit of a hassle though as you have to get up before 9 to checkout or move the car but overall I would definitely recommend.
July 17, 2014
Rated 4.0 out of 5.0 by CCMMCO Good overall
Overall, very good value for money. The staff were very polite and helpful, breakfast was good. The beds were comfortable. The bathroom should be cleaned better, there was mould on the walls.
July 17, 2014
Rated 4.0 out of 5.0 by Annj0201 Friendly staff
Excelent value for money, including a free breakfast.Very close to the shops and train/bus station.
The staff were very friendly and helpfull.
Would recommend this hotel
July 17, 2014
Rated 4.0 out of 5.0 by fyky Good service
Room to the rear was over or close to cooling equipment at ground level that gave off some noise
July 9, 2014
Rated 5.0 out of 5.0 by donnabos good position great stafff
we stayed at the holiday in at as it was close to Hatfield House .It was excellent value for money,very pleasant staff and the hotel was clean .
We will definitely staff at a holiday inn in the future
July 5, 2014
Rated 5.0 out of 5.0 by Kiddie Great Hotel
Very modern and clean hotel with great staff. We only stayed one night but found everyone very friendly and we were very comfortable in our room. It had everything we needed!
July 5, 2014
Rated 4.0 out of 5.0 by eeko Good hotel
Two issues during my stay:
1) Whilst getting up during my breakfast to go and fetch a spoon my table had been totally cleared which meant having to go back and start all over again. This was made difficult as the staff were making an issue out of the 10am close.
2) Despite the 'Do not disturb' sign left on my door someone still came into my room to fuss about!
Mr P Jones
July 4, 2014
Rated 4.0 out of 5.0 by careful general visit
Hotel was value for the money. The staff had a good flair for the job.
The only let down was there wasn't enough care shown for disabled people. i.e. fixed hairdryer not disable friendly, soap dispenser needs to be hands free for people with limited use of their hands.
With regards to breakfast, main toaster needs correcting, as toast has to be put in three times for the bread to be toasted, causing long queues.
If I seem a moaner, I am not, as I own a 4 star graded holiday accommodation my self, and I am aware of what customers needs.
July 2, 2014
Rated 4.0 out of 5.0 by EEkerBeeker H I E Stevenage
Was pretty OK, same as usual for a holiday inn express
June 30, 2014
Rated 3.0 out of 5.0 by clarkson 糟糕的扣款系统
June 30, 2014
Rated 4.0 out of 5.0 by Monti B Convenient location and comfortable bed
The hotel is in convenient location for visiting Hertforshire and it also offers possibility for going to LOndon as it is only a short train journey away from Kings Cross.
Simple, comfortable room, with breakfast included. Wi-fi connection in the rooms is free but unreliable.
Staff is polite and efficient.
June 26, 2014
Rated 3.0 out of 5.0 by Astrium Wifi not useable
For a business hotel, one expects the wifi to be of a reasonable speed. This is not the case for the Holiday Inn Express Stevenage. Either you cannot connect to the wifi network, or if you can connect, the speed is so slow, even email cannot be downloaded.
June 23, 2014
Rated 5.0 out of 5.0 by M.Jayakumar Stevenage Holiday Inn
Good place to stay and near to Customer side.
Able to move around with nears public transport service at Stevanage.
June 19, 2014
Rated 4.0 out of 5.0 by Steve 632 My Stay in Stevenage
Although i only stayed over night the staaff were helpful and very cheerful. I would recomend and stay again at this Hotel
June 18, 2014