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Rated 4.0 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by Great Breakfast service We were on a early start on the morning of our departure. We expained this to the staff on the desk the evening before. Wow - there was an ealry breakfast provision made, the staff ready and polite with our early arrival in the dining area. There was a selection too. We were delighted. Expecting a Wheatbix and an apple we had almost the full breakfast selection to choose from. The team were friendly and welcoming even at the early hour! This is customer service that needs to be acknowledged. August 7, 2014
Rated 1.0 out of 5.0 by OK and interupted What you'd expect from Holiday Inn Express in terms of room and services but I was interrupted by a family entering my room in the middle of the night so perhaps not great for a good night sleep. August 6, 2014
Rated 5.0 out of 5.0 by Good Value Found the Holiday Inn Express to be too or above expectations and the Staff were wonderful. I would not hesitate to reccommend this hotel at Stevenage to anyone. Our first week in the UK turned out to be good value and as we move round the country will be looking for more Holiday Inn Express to book into. August 6, 2014
Rated 4.0 out of 5.0 by Positive Feedback Overall I found the experience a relaxing and satisfying stay. The television was pretty poor in terms of the general channels not received however, I did not stay long enough for this to effect my stay but maybe an issue on a longer term trip. The staff were friendly, engaging and efficient. This is the customer service level to be expected from a high level chain like the Holiday and and it certainly didn't disappoint. As mentioned in my previous comments small details can be overlooked when the service is high from the staff and for this I congratulate them on achieving these levels. The room was comfortable and I was able to get a decent nights sleep. The bathroom facilities were fair although a bit sparse and industrial. The breakfast was sufficient and had a fair variety. Not many complaints about this being free in our current society and economy. In summary this was a pleasant stay made by the service levels, general cleanliness and comfort of the room. I would be happy to recommend this hotel and return with no concerns. G.R. August 5, 2014
Rated 5.0 out of 5.0 by Excellent Location, Staff, Service and Comfort My Grandson and I stayed for 2 nights and everything was just perfect. Parking was much easier than I thought it would be and the Hotel facilities, services and all the Staff were just great. Will definitely stay again if I am in the area, or indeed need a Hotel within easy distance of London (fast trains take just 20 minutes). Once again Holiday Inn Express excel at what they do. Well done and Thank you. July 31, 2014
Rated 4.0 out of 5.0 by Some rooms are bad, some rooms are great! The original room I had was dusty, and the shower was extremely weak. I was then allocated another room, which was much better (clean, not smelly, and the shower was working great). The hotel receptions area is comfortable and smart-looking. Breakfast is Ok and free. July 31, 2014
Rated 5.0 out of 5.0 by Great value for money Very helpful and polite staff, the room was clean and comfortable. Great service in providing items that have been forgotten!! Breakfast was great however more choice for vegetarians with the cooked breakfast would have been good. July 30, 2014
Rated 4.0 out of 5.0 by breakfast If like in my case sausages and baked beans are two foods of which I dislike you are left with scrambled egg which was watery I was left with cereal of I only eat erratic or porridgeI so that left me grapefruit and fruit juice and toast July 29, 2014
Rated 5.0 out of 5.0 by Great service , friendly helpful staff, comfortable rooms, We have stayed in this hotel weekly for the last 4 months , the service has been great , all the staff have been friendly and very helpfull , I would highly recommend this hotel , Thanks to all the great staff for a very enjoyable stay . July 24, 2014
Rated 4.0 out of 5.0 by stevenage Staff where very attentive and polite.Room was clean and modern.Breakfast was a bit limited and evening meals only consisted of a choice of pizza. Hallway to room( lower ground floor) needed a new carpet as it was worn and stained, the rest of the hotel was good. July 24, 2014
Rated 5.0 out of 5.0 by Good Hotel Overall a good stay, the hotel was nice and facilities were clean and modern. The area is not fantastic but we would definitely stay in the hotel again. July 23, 2014
Rated 3.0 out of 5.0 by Wifi network Wifi very bad bandwith. faster by mobile 3g diffcult to acess July 19, 2014
Rated 4.0 out of 5.0 by Great value and staff service is outstanding Stayed here as an overnighter after going out in Stevenage for the evening. The staff give the most amazing service, always happy to help. The small touches like providing additional equipment etc. matters a great deal. Rooms are clean and sufficient for your needs, parking is a bit of a hassle though as you have to get up before 9 to checkout or move the car but overall I would definitely recommend. July 17, 2014
Rated 4.0 out of 5.0 by Good overall Overall, very good value for money. The staff were very polite and helpful, breakfast was good. The beds were comfortable. The bathroom should be cleaned better, there was mould on the walls. July 17, 2014
Rated 4.0 out of 5.0 by Friendly staff Excelent value for money, including a free breakfast.Very close to the shops and train/bus station. The staff were very friendly and helpfull. Would recommend this hotel July 17, 2014
Rated 4.0 out of 5.0 by Good service Room to the rear was over or close to cooling equipment at ground level that gave off some noise July 9, 2014
Rated 5.0 out of 5.0 by good position great stafff we stayed at the holiday in at as it was close to Hatfield House .It was excellent value for money,very pleasant staff and the hotel was clean . We will definitely staff at a holiday inn in the future July 5, 2014
Rated 5.0 out of 5.0 by Great Hotel Very modern and clean hotel with great staff. We only stayed one night but found everyone very friendly and we were very comfortable in our room. It had everything we needed! July 5, 2014
Rated 4.0 out of 5.0 by Good hotel Two issues during my stay: 1) Whilst getting up during my breakfast to go and fetch a spoon my table had been totally cleared which meant having to go back and start all over again. This was made difficult as the staff were making an issue out of the 10am close. 2) Despite the 'Do not disturb' sign left on my door someone still came into my room to fuss about! Regards Mr P Jones July 4, 2014
Rated 4.0 out of 5.0 by general visit Hotel was value for the money. The staff had a good flair for the job. The only let down was there wasn't enough care shown for disabled people. i.e. fixed hairdryer not disable friendly, soap dispenser needs to be hands free for people with limited use of their hands. With regards to breakfast, main toaster needs correcting, as toast has to be put in three times for the bread to be toasted, causing long queues. If I seem a moaner, I am not, as I own a 4 star graded holiday accommodation my self, and I am aware of what customers needs. July 2, 2014
Rated 4.0 out of 5.0 by H I E Stevenage Was pretty OK, same as usual for a holiday inn express June 30, 2014
Rated 3.0 out of 5.0 by 糟糕的扣款系统 预订了房间居然没有自动扣款,入住酒店刷了我所有的信用卡和借记卡,居然没有一个通过,最后付了现金。 但是后一次入住当天早上,居然从我的信用卡上自动扣款了。 酒店的网络接入不是很方便,要提供账户和密码。WIFI速度勉强能用,墙上的接口无法使用。 早餐非常棒,同岛国其他EXPRESS酒店比非常领先,早餐辅助设施齐全。 酒店房间内的电热水壶没有清洗干净,估计是上个客人用来热牛奶或其他的东西,结了一层污垢,结果第二天拉了一天肚子。后一次入住时的热水壶就没有这个问题了。 June 30, 2014
Rated 4.0 out of 5.0 by Convenient location and comfortable bed The hotel is in convenient location for visiting Hertforshire and it also offers possibility for going to LOndon as it is only a short train journey away from Kings Cross. Simple, comfortable room, with breakfast included. Wi-fi connection in the rooms is free but unreliable. Staff is polite and efficient. June 26, 2014
Rated 3.0 out of 5.0 by Wifi not useable For a business hotel, one expects the wifi to be of a reasonable speed. This is not the case for the Holiday Inn Express Stevenage. Either you cannot connect to the wifi network, or if you can connect, the speed is so slow, even email cannot be downloaded. June 23, 2014
Rated 5.0 out of 5.0 by Stevenage Holiday Inn Good place to stay and near to Customer side. Able to move around with nears public transport service at Stevanage. June 19, 2014
Rated 4.0 out of 5.0 by My Stay in Stevenage Although i only stayed over night the staaff were helpful and very cheerful. I would recomend and stay again at this Hotel June 18, 2014
Rated 5.0 out of 5.0 by Great Service and price Lovely friendly staff and the room was great. Stayed for 2 nights and we had a good time. The kids enjoyed it too especially the complimentary breakfast. We also had a pizza from the menu and had it in our room. It was lovely and the service was first class. Thanks for a great stay as usual will be back soon. June 17, 2014
Rated 5.0 out of 5.0 Clean and good value for money Enjoyed a two night stay in the hotel. We were a party of four business people and had a late flight. The rooms were kept for us, and the staff were very nice upon arrival and check in took very little time. Though a bit warm inside the room, the room was well appointed, clean and a very comfortable bed. Bathroom was as expected with good towels but poorly supplied with shampoo/showergel (just a small squirt of gel, enough for washing your hands with each depression) Breakfast was more than adequate and the food was very fresh, and a reasonable choice. Highly recommend this hotel if you are in the area, excellent value for money and enjoyed the stay. June 15, 2014
Rated 4.0 out of 5.0 by Good Service Great price at the weekends for a stopover. Staff very polite June 15, 2014
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