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Rated 4.0 out of 5 by 160 reviewers.
Rated 5.0 out of 5.0 by good position great stafff we stayed at the holiday in at as it was close to Hatfield House .It was excellent value for money,very pleasant staff and the hotel was clean . We will definitely staff at a holiday inn in the future July 5, 2014
Rated 5.0 out of 5.0 by Great Hotel Very modern and clean hotel with great staff. We only stayed one night but found everyone very friendly and we were very comfortable in our room. It had everything we needed! July 5, 2014
Rated 4.0 out of 5.0 by Good hotel Two issues during my stay: 1) Whilst getting up during my breakfast to go and fetch a spoon my table had been totally cleared which meant having to go back and start all over again. This was made difficult as the staff were making an issue out of the 10am close. 2) Despite the 'Do not disturb' sign left on my door someone still came into my room to fuss about! Regards Mr P Jones July 4, 2014
Rated 4.0 out of 5.0 by general visit Hotel was value for the money. The staff had a good flair for the job. The only let down was there wasn't enough care shown for disabled people. i.e. fixed hairdryer not disable friendly, soap dispenser needs to be hands free for people with limited use of their hands. With regards to breakfast, main toaster needs correcting, as toast has to be put in three times for the bread to be toasted, causing long queues. If I seem a moaner, I am not, as I own a 4 star graded holiday accommodation my self, and I am aware of what customers needs. July 2, 2014
Rated 4.0 out of 5.0 by H I E Stevenage Was pretty OK, same as usual for a holiday inn express June 30, 2014
Rated 3.0 out of 5.0 by 糟糕的扣款系统 预订了房间居然没有自动扣款,入住酒店刷了我所有的信用卡和借记卡,居然没有一个通过,最后付了现金。 但是后一次入住当天早上,居然从我的信用卡上自动扣款了。 酒店的网络接入不是很方便,要提供账户和密码。WIFI速度勉强能用,墙上的接口无法使用。 早餐非常棒,同岛国其他EXPRESS酒店比非常领先,早餐辅助设施齐全。 酒店房间内的电热水壶没有清洗干净,估计是上个客人用来热牛奶或其他的东西,结了一层污垢,结果第二天拉了一天肚子。后一次入住时的热水壶就没有这个问题了。 June 30, 2014
Rated 4.0 out of 5.0 by Convenient location and comfortable bed The hotel is in convenient location for visiting Hertforshire and it also offers possibility for going to LOndon as it is only a short train journey away from Kings Cross. Simple, comfortable room, with breakfast included. Wi-fi connection in the rooms is free but unreliable. Staff is polite and efficient. June 26, 2014
Rated 3.0 out of 5.0 by Wifi not useable For a business hotel, one expects the wifi to be of a reasonable speed. This is not the case for the Holiday Inn Express Stevenage. Either you cannot connect to the wifi network, or if you can connect, the speed is so slow, even email cannot be downloaded. June 23, 2014
Rated 5.0 out of 5.0 by Stevenage Holiday Inn Good place to stay and near to Customer side. Able to move around with nears public transport service at Stevanage. June 19, 2014
Rated 4.0 out of 5.0 by My Stay in Stevenage Although i only stayed over night the staaff were helpful and very cheerful. I would recomend and stay again at this Hotel June 18, 2014
Rated 5.0 out of 5.0 by Great Service and price Lovely friendly staff and the room was great. Stayed for 2 nights and we had a good time. The kids enjoyed it too especially the complimentary breakfast. We also had a pizza from the menu and had it in our room. It was lovely and the service was first class. Thanks for a great stay as usual will be back soon. June 17, 2014
Rated 5.0 out of 5.0 Clean and good value for money Enjoyed a two night stay in the hotel. We were a party of four business people and had a late flight. The rooms were kept for us, and the staff were very nice upon arrival and check in took very little time. Though a bit warm inside the room, the room was well appointed, clean and a very comfortable bed. Bathroom was as expected with good towels but poorly supplied with shampoo/showergel (just a small squirt of gel, enough for washing your hands with each depression) Breakfast was more than adequate and the food was very fresh, and a reasonable choice. Highly recommend this hotel if you are in the area, excellent value for money and enjoyed the stay. June 15, 2014
Rated 4.0 out of 5.0 by Good Service Great price at the weekends for a stopover. Staff very polite June 15, 2014
Rated 4.0 out of 5.0 by another comfortable stay I started using holiday Inn in september after using another company (ending in lodge) and now I don't stay anywhere else, very clean rooms, all the showers work, comfy beds and points for staying. Could do with a bit more choice with breakfast but adequate, staff friendly and even helping look up a remote village for me on the Internet. Regular business traveller June 14, 2014
Rated 5.0 out of 5.0 by An excellent stay. Stayed overnight on our way to the Norfolk Broads. Had new born baby with us too. Excellent stay. Very quiet rooms. Family members were in neighbouring room and didnt hear the baby, so sound walls are good. A very quit comfortable night. Bar was a little pricey for a couple of soft drinks, but guess that's hotels for you. Good breakfast. Parking was straight forward. Don't gamble parking in the street immediately outside. It seemed the parking wardens came down in force bang on 9.30 and were sticking tickets on all the cars. We watched this whilst having breakfast. Clearly an easy target for them Would recommend! Very good value June 13, 2014
Rated 5.0 out of 5.0 by Relaxing break We stayed here for 5 nights and had a very relaxing time, hotel areas were very clean, the carpet in the bedroom and outside needed cleaning. Didn't eat any foods so can't comment on that, but the breakfast layout seemed very could and had plenty of choice. Had real problems changing our dates but eventually the manager sorted out the problem for us. I would definitely be visiting again in 6 months. June 12, 2014
Rated 5.0 out of 5.0 by Nice, very new and confortable very new hotel, certainly good standard, good quality for the money paid, will certainly reccomand! June 11, 2014
Rated 4.0 out of 5.0 good value for money Had an overnight with friends who had not stayed there before. We stayed for 4 nights during the Olympics 2 years ago and were impressed then. Our friends were very impressed with standard and comfort of rooms. The quality of the staff and breakfast and all in all we could find no fault and will definitely use again in the future June 10, 2014
Rated 4.0 out of 5.0 by Exactly what you would expect Friendly welcome. Make sure you remember to collect the slip from the check-in desk if parking in the Matalan carpark opposite. Comfortable room. Normal fault for bathroom lighting where the light is behind your head placing your face in shadow (if you're over 6 feet (~185cm) tall anyway). June 10, 2014
Rated 5.0 out of 5.0 Holiday Inn express Stevenage The hotel is excellent. The big problem is NO PARKING. I selected the hotel as it was within walking distance of the train station to go to London. When I arrived I had to park on a meter. Then at 5pm move my car to the matalan carpark where I could leave it til 9am. In the morning I drove to the station, parked and when I returned before 5pm had to walk back to the hotel leaving the car. At 5pm I had to walk back to the station to get my car and park in matalan. This defeated the whole purpose of selecting this hotel. As I said the hotel was fine apart from no parking. June 9, 2014
Rated 5.0 out of 5.0 by SERVICE On arrival duty manager was extremely good in dealing with initial problem June 6, 2014
Rated 5.0 out of 5.0 by Everything All top quality. First class staff What more could I say June 5, 2014
Rated 5.0 out of 5.0 by Excellent stay Would like to say thanks for making my stay at the Stevenage holiday inn the hotel was spotless and all the staff were very polite and helpful thanks again top stay June 4, 2014
Rated 4.0 out of 5.0 by Fitted the Bill Can't complain for the price including breakfast- just needed the cleaner to do a little carpet cleaning and not just hovering. June 3, 2014
Rated 5.0 out of 5.0 by Visit I would recommend anyone to stay at the Stevenage Holiday Inn Express. It's location is ideal, the room and service excellent. Car parking had to be in a store car park adjoining the hotel, which we had to pay for 2 hours at the beginning of each day of our stay, and that was clearly indicated in the details of the Holiday Inn's website. The breakfast was excellent, both in choice and quality, and the staff were friendly and helpful at all times. June 1, 2014
Rated 4.0 out of 5.0 by perfectly situated i booked at the last moment for a nights getaway with my partner. The only prolem with the room was that it smelt of smoke, obviously from the last people that stayed in it, and there was a mark on the carpet. Also the carpets in the corridor could do with a clean, but that is just a bit of nit picking. This hotel is in the centre of Stevenage and all amenities,including rail, bus, motorway, shops and leisure facilities are right on the doorstep. I will coming back to this hotel hopefully very soon. June 1, 2014
Rated 5.0 out of 5.0 by Theatre Break This was my first time in Stevenage the hotel was fabulous, lovely big clean modern room.The staff were very helpful in every way.Lovely breakfast was included in the price May 29, 2014
Rated 2.0 out of 5.0 by smoking room??? NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I do like to stay with the "holiday inn's" because as a smoker im able to relax and have a smoke in my room saving me having to go out in all weathers! I do stay quite a bit with them and am usually happy BUT the last 3 vivits to their brand of hotel hasnt been very good. At this particular hotel ... i had booked as always a smoking room a few days prior to my stay i called and spoke to someone and was toldi did have a smoking room! I turned up to find out there are NO smoking rooms. i was on my own and felt very uncomfortable having to go out alone in a strange place to have a smoke :( It was terrible :( i do have problems sleeping and again having a smoking room is fantastic BUT having to go out ALONE in the dark is terrible ....... Im disguisted that after double checking it was a smoking room and being assured it was that in fact it want!!! Also when i called to clarify ... they actually booked me in again!!! So i in fact had 2 rooms booked?? Luckily the lady at the desk and the manager refunded me 1 room price BUT ITS STILL NOT GOOD ENOUGH! Employees should know what they are doing and this one DIDNT!!! Going away is NOT avery good experience when i (a 50yr old lady) have to go out in the dark on my own! Now 20yr ago it wouldnt have been a problem i was as all young ones ... brave! Not now in this day and age? Its very worrying hence the reason for wanting and actually booking a room where i would be comfortable! Im GUTTED :( May 28, 2014
Rated 4.0 out of 5.0 by Good as always We have stayed here many times in the last 5 years and as usual the staff were friendly helpful and accommodating. My husband arrived early having flown in from a work committment in Saudi Arabia and he was allowed into our room at 11am rather than 2pm which is standard time to access accommodation. This is just another example of their consideration. Top marks as always. Our 3 night stay was fab. Thanks May 25, 2014
Rated 1.0 out of 5.0 by Don't bother going The electronic key lock on my room stopped working - I was sent back up to my room 4 times by reception with different cards as there were not enough reception staff for them to sort it out. Eventually they realised it was broken but there's was no maintenance so I had to ask the poor girl on reception to let me in my room using a master key every time I wanted to access the room. Breakfast the next day was a nightmare experience with one of the staff commenting it was their worst breakfast ever as they were full up and hadn't planned sufficient breakfast. The queue for breakfast was at times 20 deep , there was insufficient food, not enough cutlery, machines ran out of coffee and milk, there was no butter or fruit left and the serving area looked like a bomb had dropped. I had some US friends with me and was extremely embarrassed by such shoddy service May 7, 2014
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