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Rated 3.9 out of 5 by 158 reviewers.
Rated 2.0 out of 5.0 by Travel-Glasgow Would expect better, cold room on entry and main light in room not working. Staff were helpful and friendly. October 13, 2014
Rated 5.0 out of 5.0 by Reception When asking at the reception why he was on his own - he replied that that was the staffing arrangement. Noone else was, apparently, available. October 10, 2014
Rated 1.0 out of 5.0 by Disappointing stay Although I have scored staff and service low, I have no complaints about the staff at all, they were all very friendly and helpful. However, the service at dinner time was very poor. My colleague and I ordered our food at the same time, both starters came out approx 10 minutes after each other and the main meals were 15 minutes after each other. Upon arrival I wasn't greeted as a Gold member and I had to ask about the bonus points, I also had to ask about the extra 1000points a room that I had to pay extra for. The internet coverage was very sporadic and I often lost connection. My room smelled of quite damp and the bedroom furniture was quite worn. At 11.30pm I was woken to the sounds of a drunken guest singing as he walked though the corridor. In the morning I was unable to get the lights in my room to work. The towels were very worn and tatty I have used the HIE in Banbury almost once a week for the last 4 years and have never had a poor experience until now. I'm sorry for posting a poor review as I normally do not complain, however I this experience will stop me from staying at this hotel again October 8, 2014
Rated 3.0 out of 5.0 by Hot, noisy and uncomfortable A lack of air conditioning meant our room on the top floor (2nd) was constantly hot and uncomfortable. Leaving windows open in an attempt to cool the room was only practical during the day (when we were out) because of the constant traffic noise from the close-by motorway. At night, because of the noise, sleeping was impossible with the windows open. As a result, probably the most uncomfortable nights' sleep I've had in an hotel which, given we were there for 4 nights, meant I was drained and exhausted by the end of our stay. Not what I wanted or expected. They really need to install air conditioning in this hotel to justify their room charges. Also, after a couple of days, the hot breakfast became monotonous - there's a limit as to how often you want scrambled egg and sausage! October 3, 2014
Rated 2.0 out of 5.0 by Disappointing stay I have often stayed at Holiday Inn express, and normally the experience has been very positive.... but on this occasion I was quite disappointed.... The double bed was very small, there was no Wi-Fi and the icing on the cake was that we had an adjoining room which meant we could hear next door as if they were in the same room as us.... As an aside, we had a disabled room....we're not disabled but I fail to see the sense of having a disabled room on the first floor.... what would happen if there was a fire? The lift would be out of use, and how do you get a wheel chair bound person downstairs October 1, 2014
Rated 4.0 out of 5.0 by Good professional and efficient service I have stayed at the hotel on a number of occassions and always found staff to be friendly professional and efficient. The rooms are comfortable and provide all that is required September 29, 2014
Rated 3.0 out of 5.0 by Not that impressed Room was OK, but need a 4 gang extension for electrical accessories. Walls are thin so you better hope you don't get a snorer in next room. Power shower was very good September 28, 2014
Rated 4.0 out of 5.0 by Fine for one night stay Good hotel, outside areas in need of attention as bins were overflowing when we arrived and the whole area looked neglected. However, inside the hotel was clean and staff were attentive. Restaurant next door a Toby Carvery so you get what you pay for! September 27, 2014
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