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Rated 4.0 out of 5 by 97 reviewers.
Rated 5.0 out of 5.0 by Great Serviec Arrive at 1 :30 am the front desk did an outstanding job. October 16, 2014
Rated 5.0 out of 5.0 by Great stay Close to interstate and food, staff was courteous and friendly, room clean and comfortable. October 16, 2014
Rated 4.0 out of 5.0 by Clean rooms and concerned service staff Very nicely redecorated hotel. Fresh and clean smelling rooms. Front desk wasn't as friendly as previous IHG experiences. Very small pool needs renovating badly. Breakfast offers bacon or sausage, eggs, gravy, biscuits, apples, bananas, pastries, cereal, juices, excellent coffee, and pancakes. Internet was fast and free. October 16, 2014
Rated 5.0 out of 5.0 Comfortable bed and great breakfast The room was booked at the last minute due to weather in the area. Arriving at the hotel immediately after booking check-in was still prompt. The entire property was clean and looked fresh. The beds are comfortable. Breakfast in the morning was a pleasant surprise. The omelets are very good and the bacon and sausage are good as well. The breakfast room staff is very attentive and friendly. October 14, 2014
Rated 5.0 out of 5.0 by Overall Satisfaction Guaranteed I stayed at this location about 4 years ago and it was mediocre. Now it appears to be under new management and the interior definitely had renovations. It was a very pleasant stay for just the right amount. I will definitely stay at this location during future travels. October 10, 2014
Rated 3.0 out of 5.0 by Lovely staff but needs an upgrade The staff were lovely but the decor is badly out of date and needs a complete refurb. The beds were uncomfortable and the rooms expensive compared to other Holiday Inns we've stayed in. Ok for an overnight stay but wouldn't recommend it for any longer. October 10, 2014
Rated 5.0 out of 5.0 by Excellent Staff We have stayed at this hotel many times. The staff has always been extra friendly and eager to assist with anything. The rooms are clean and have been kept up-to-date. We will continue to stay at this Holiday Inn when passing thru Sweetwater. October 3, 2014
Rated 5.0 out of 5.0 by Nice stop over This was a perfect place to stop over on a long drive. The property was clean. Employees were nice and the overall experience was great. I will for sure stop in again. October 3, 2014
Rated 5.0 out of 5.0 by True western hospitality- Sweetwater, Texas Every member of the staff I encountered from the manager to the housekeepers were friendly, courteous and highly competent. They went out of their way to accommodate us. October 2, 2014
Rated 5.0 out of 5.0 by Quiet, restful, good breakfast. This hotel met our needs very well. Possibly because it is relatively new, it was a little above other Holiday Inn Express hotels we have visited. September 30, 2014
Rated 3.0 out of 5.0 by Class Reunion Nice staff. Poor room condition. Bed is not the most comfortable. Free internet passwords changed without advising you. September 26, 2014
Rated 5.0 out of 5.0 by Great stay and great service Overall great experience...attentive staff and clean rooms September 24, 2014
Rated 5.0 out of 5.0 by Sympathetic to upended vacation plans Upon hearing that weather had cancelled our vacation to the Grand Canyon, and we were having to go back home, the staff went our of their way to assist in any way they could. They recommended local eateries and gave us maps to those locations, helped with reservations for our next night on the way home, and were, overall, very nice. September 19, 2014
Rated 4.0 out of 5.0 by clean and hot tube I stayed here several times, traveling through Sweetwater. I have relatives that live near by and able to visit with them. This area makes a pleasant break in my long drive. I enjoyed the hot tube and swimming pool. The breakfast in the morning helps start the day without traveling to make extra stop to continue my trip. All the employees were pleasant. September 2, 2014
Rated 2.0 out of 5.0 Uncomfortable and staff ... Dirty room, urine stained toilets. Looked like someone else had stayed in room prior. Wi-fi non-existent if you use certain products. Although next morning, front desk knew how to access wi-fi - special way. Long 10 hour drive getting here-another 10 hours to go. Interesting smelling room, only got 5 hours sleep and woke with very red eyes. It's time for a make over in this hotel - only seven years old, great lobby exterior appearance; would highly recommend different hotel until this is renovated. This hotel could do so much better. Did offer another room, after we'd unloaded 2 carts but overall - night staff did not care. Also forgot to give us special rate. August 31, 2014
Rated 5.0 out of 5.0 by Great place and staff! The staff here was very friendly. I had lost an ink pen that had tremendous sentimental value. It was overseas in war with me. I called this hotel and asked if it was left in my room from the night before and they checked immediately. Turned out I had left it at a restaurant up the street, but I did appreciate the fact that the staff took their time to search tirelessly for it. They were great here. Would definitely recommend! Platinum Elite Member August 27, 2014
Rated 3.0 out of 5.0 by Great White Concert There were mechanical and odor problems with 2 of my 3 rooms August 25, 2014
Rated 4.0 out of 5.0 by Slight Hiccup I have stayed at HIE in the past and have had a good experience. The only room available for my nieces and I coming back from El Paso to Dallas was a King Suite with a Sofa Sleeper. Unfortunately, a previous guest broke the sofa sleeper and did not tell anyone until I fell right through it. I called the front desk and they were trying to find a solution. Unfortunately, they were completely booked and they did not have a roll-away bed available. Marci the front desk associate was extremely helpful. She contacted her GM and the room was not billed to me. That was very nice. We had to put the Sofa-bed mattress on the floor and sleep that way. It was extremely uncomfortable. Good thing we only had a few hours to get home on the following day. August 24, 2014
Rated 4.0 out of 5.0 by Stay on our way to Lubbock Hotel was conveniently located off interstate. Dining available within walking distance. Not as "upscale" as other Holiday Inn Express locations I have stayed at recently but for the price I would stay again if necessary. August 20, 2014
Rated 5.0 out of 5.0 by Retired Great place to stay, Friendly staff. Will stay here again on my next visit. August 19, 2014
Rated 2.0 out of 5.0 by Travel to Crowley I was traveling, and had to stop in Sweetwater, TX. I picked this familiar hotel, which i am a Holiday member, and to my surprise, this was not an exemplary hotel. But it was late, and we had to stop for the night. I Saw another Holiday inn further up the road, and thought i should travel to that one, but i was tired. August 14, 2014
Rated 5.0 out of 5.0 by The place to stay in West Texas With the oil boom in West Texas the hotel options are few and far between! This a clean, safe hotel with great staff as you travel across the state! August 11, 2014
Rated 5.0 out of 5.0 by The Best! One of my favorite Holiday Inn properties. I've stayed here 3 or 4 times when passing through on I-20. Without a doubt, one of the friendliest and helpful hotel staffs anywhere. Every housekeeper, every hostess, everyone at the front desk acknowledged us with at least a hello. When it looked like my family wasn't going to get downstairs to join me for breakfast by 9:30, the hostess offered a tray I could use to carry something up to them. Building was recently remodeled and is in mint condition. I won't stay any where else in the area. August 6, 2014
Rated 4.0 out of 5.0 I have no complaints They treat my like family and always are kind. I have been treated great. August 2, 2014
Rated 5.0 out of 5.0 by Comfortable Stay and Friendly Service What a pleasant surprise! We compared this property with that of another chain, and were really glad we chose this one. We were greeted by a friendly gentleman who registered us promptly. Our room was very clean and comfortable. We were on our way home during vacation and decided to spend one more night on the road. We wanted to just enjoy a relaxing evening swimming and getting a good night's sleep before driving the last hours of our road trip. The indoor pool and hot tub were just what our family needed to unwind after spending the day in the car. We all slept very well, and the extended Breakfast hours allowed us to not feel rushed trying to get to Breakfast room. The hot items were hot, the coffee was delicious, and the variety of items offered meant that even the most finicky member of our family was pleased. Quite a satisfying and refreshing stay! July 26, 2014
Rated 3.0 out of 5.0 by lacks maintenance the room were we stayed needed more maintenance. the frame of the door was loose, the chain for the door was useless due this. there are leaks in the stairs ceiling. the back door is super hard to open. July 22, 2014
Rated 3.0 out of 5.0 by in need of maintenance it really needs maintenance. there was a big leak in the ceiling in the stairs. they even have a bucket there. stains in carpet. July 22, 2014
Rated 5.0 out of 5.0 by Pleasant Stop Sweetwater proved to be a plesant stop on the way home from Santa Fe. The front desk, manned by Josh, was especially welcoming. Breakfast is the standard HIExpress fare. The hotel offered a choice of newspapers, USA Today and the local paper; this is a refreshing change as we have suffered through the daily newspaper provided by the HIExpress in Salida, Colorado, a small local paper from 100 miles away ... ugh. July 18, 2014
Rated 5.0 out of 5.0 by Peaseful night sleep Great place to stop in and get a good nights rest. July 14, 2014
Rated 5.0 out of 5.0 by Just what we needed. After much frustration at 11:00 pm traveling with a family of 5 and not being able to find suitable accomodations in Abiliene TX, this hotel just down the road 25 min was well worth the wait. We were able to relax in the comfort of a VERY clean and friendly hotel. July 3, 2014
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