Rated 3.9 out of 5 by 76
Rated 5.0 out of 5.0 by CTC Texas The place to stay in West Texas
With the oil boom in West Texas the hotel options are few and far between! This a clean, safe hotel with great staff as you travel across the state!
August 11, 2014
Rated 5.0 out of 5.0 by roughedge57 The Best!
One of my favorite Holiday Inn properties. I've stayed here 3 or 4 times when passing through on I-20. Without a doubt, one of the friendliest and helpful hotel staffs anywhere. Every housekeeper, every hostess, everyone at the front desk acknowledged us with at least a hello. When it looked like my family wasn't going to get downstairs to join me for breakfast by 9:30, the hostess offered a tray I could use to carry something up to them. Building was recently remodeled and is in mint condition. I won't stay any where else in the area.
August 6, 2014
Rated 4.0 out of 5.0 I have no complaints
They treat my like family and always are kind. I have been treated great.
August 2, 2014
Rated 5.0 out of 5.0 by PH of Texas Comfortable Stay and Friendly Service
What a pleasant surprise! We compared this property with that of another chain, and were really glad we chose this one. We were greeted by a friendly gentleman who registered us promptly. Our room was very clean and comfortable. We were on our way home during vacation and decided to spend one more night on the road. We wanted to just enjoy a relaxing evening swimming and getting a good night's sleep before driving the last hours of our road trip. The indoor pool and hot tub were just what our family needed to unwind after spending the day in the car. We all slept very well, and the extended Breakfast hours allowed us to not feel rushed trying to get to Breakfast room. The hot items were hot, the coffee was delicious, and the variety of items offered meant that even the most finicky member of our family was pleased. Quite a satisfying and refreshing stay!
July 26, 2014
Rated 3.0 out of 5.0 by AH-OK7 lacks maintenance
the room were we stayed needed more maintenance.
the frame of the door was loose, the chain for the door was useless due this.
there are leaks in the stairs ceiling.
the back door is super hard to open.
July 22, 2014
Rated 3.0 out of 5.0 by AH-OK7 in need of maintenance
it really needs maintenance.
there was a big leak in the ceiling in the stairs. they even have a bucket there.
stains in carpet.
July 22, 2014
Rated 5.0 out of 5.0 by hungrybirder Pleasant Stop
Sweetwater proved to be a plesant stop on the way home from Santa Fe. The front desk, manned by Josh, was especially welcoming.
Breakfast is the standard HIExpress fare. The hotel offered a choice of newspapers, USA Today and the local paper; this is a refreshing change as we have suffered through the daily newspaper provided by the HIExpress in Salida, Colorado, a small local paper from 100 miles away ... ugh.
July 18, 2014
Rated 5.0 out of 5.0 by manofark Peaseful night sleep
Great place to stop in and get a good nights rest.
July 14, 2014
Rated 5.0 out of 5.0 by tturaider Just what we needed.
After much frustration at 11:00 pm traveling with a family of 5 and not being able to find suitable accomodations in Abiliene TX, this hotel just down the road 25 min was well worth the wait. We were able to relax in the comfort of a VERY clean and friendly hotel.
July 3, 2014
Rated 5.0 out of 5.0 by JLJ1 Great Front Desk Staff and great room service
Interior areas of the hotel were excellent. The cleanliness of all areas was excellent.
Areas for improvement: The shower heads need to be different as they can not be adjusted for the correct pressure. You may want to change out some of the carpets as you have much traffic by contract companies going to the oil fields.
The exteriorof the hotel in some areas required regular lawn maintenance as there were bushes to be trimmed and weeds to be sprayed or pulled.
the location of the hotel was to close to the interstate which is traveled day and night by large semi-trailer trucks.
July 2, 2014
Rated 5.0 out of 5.0 by Lori M Great service
We stopped late and had no problem getting a room, we were upgraded without asking so we would be more comfortable. Staff was very polite and accomodating. They recommended places to eat and called to be sure they were still open. Breakfast was great. Hotel was clean, room was clean. I would recommend this hotel to anyone.
July 1, 2014
Rated 2.0 out of 5.0 by Aikman22 Several small problems
Dirty wash cloth hanging on curtain/shower rod
No shampoo or bath soap
Cable TV did not work in fitness area
Ice machine on first floor did not work Sunday night through Monday morning
No cookies like at every other Holiday Inn Express
June 27, 2014
Rated 5.0 out of 5.0 by gromph Great Room
the room I had was excellent and the staff were great
June 25, 2014
Rated 5.0 out of 5.0 by iceman1965 Best Hotel in Sweetwater
This is the best place to stay in Sweetwater. Hotel staff is very accommodating and professional. They serve the best breakfast choices and have plenty of food.
June 7, 2014
Rated 5.0 out of 5.0 by jptaylor58 Friendly Staff and Comfortable Room
The room was comfortable and quiet. The staff was very friendly and catered to your needs. Not much to do in Sweetwater, but the hotel is convenient and in a good part of town.
May 15, 2014
Rated 5.0 out of 5.0 by pappy7911 stay
Would like to thank everyone there awesome place to stay nice courteous people. Thanks for all yall do keep up the good work!!!
March 18, 2014
Rated 1.0 out of 5.0 by MJJW Room placement was terrible
My room was at the end of the first floor hallway. I thought this would be a benefit, since I was close to the exit door and parking lot. I was wrong. The traffic through the door at late and early hours was loud. The door slammed constantly throughout the night. The stairs were right next to the exterior door, so I also had the added irritation of that door slamming and hearing loud voices and people climbing the stairs all night. Consequently, I didn't sleep for two nights.
The room was clean and the hotel is in good shape,.
This review likely would have been different if I had been away from the exit door.
March 17, 2014
Rated 4.0 out of 5.0 by TGP11111 Friendly & comfortable
Appreciated the friendliness of the staff and clean room.
March 11, 2014
Rated 5.0 out of 5.0 by nmkim staff are wonderful
The hotel was undergoing renovation, but was very clean. The staff was so accommodating and cheerful. Really like this hotel.
January 31, 2014
Rated 2.0 out of 5.0 by sltaches under construction
There is nothing outstanding about this site, location or anything and no one goes above acceptable to promote their hotel. Breakfast choices were the worst I have ever experienced in all my stays at Holiday Inn Express.
January 15, 2014
Rated 5.0 out of 5.0 by Slug Awesome Place
A great Hotel and wonderful breakfast. Though I didn't particularly care for the pancakes. Bayle, the receptionist that checked us in, was awesome and very helpful.
January 6, 2014
Rated 5.0 out of 5.0 by Fuzzy23 Awesome Stay
in town visiting family..room was clean..staff was more than accomidating..breakfast was hot and fresh
January 6, 2014
Rated 4.0 out of 5.0 by Sjfreeby Sweetwater holiday inn
The room was nice, but we heard the highway all night.
December 31, 2013
Rated 5.0 out of 5.0 by 1adam12 Great service
The staff here is wonderful! So friendly and caring!!! Rooms are always wonderfully clean and of course the beds are great!! Love their cinnamon rolls!!!!
December 29, 2013
Rated 4.0 out of 5.0 by Astroguy2 Quiet and Restful night
We were amazed and appreciative at how quiet the room was. No noise penetrated from the outside; no interior noise. Fell asleep within minutes!
December 22, 2013
Rated 5.0 out of 5.0 by LarryMarsha Finding the right place to stay
We were nearing the end of a 5 week road trip. Mostly we stayed with family but we had 5 nights in motels. The Sweetwater Holiday Inn Express was the only stop where we found both the pool and hot tub available and better yet, without any other users. The facility was clean, like new, and the staff was most pleasant. Although not on the beaten path, when we come this way in the future, we will aim to make our layover at this HI Express.
December 21, 2013
Rated 4.0 out of 5.0 by LeeRae Room #304 - Sweetwater
Overall this (approximately 7 year old) facility is satisfactory for a nights stay while on the road. Staff advised refurbishment was beginning and there may be some "dust" around.
We didn't notice dust so much as an obvious lack of regular carpet and floor vacuuming. Even within the room, we felt it necessary to clean the bathroom tile floor with a soapy towel before using. Carpet, in the room, was badly in need of vacuuming as well.
Aside from the above noted issues, all staff were cooperative and most efficient. The breakfast served was outstanding.
Perhaps once the facility refurbishment is completed, this hotel will again be comparable to the norm expected of the hotel chain.
December 20, 2013
Rated 3.0 out of 5.0 only room available in town
heater/AC worked 50% of the time. Had to keep unplugging it and hitting reset button to have it turn on.
carpeting border falling down.
shower head either put out stinging wide stream or a close stream with no water pressure.
Pancake machine in food are kept breaking down.
Due to the large number of workers in town, it became extremely noisy during the morning.
December 9, 2013
Rated 4.0 out of 5.0 by IDriveYouFly Great staff
Last minute decision to stay due to bad weather. Arrived at 3:00AM with ice all over my car from the winter storm. Staff was welcoming from the beginning. Unfortunately, after about an hour the room was still cold. Heater did not work so we were given a diffrent room. Before we moved over to the 2nd room, staff informed that heater was not working either. By 4:30 am we were moved from a suite to a small room (3rd room), but the heater worked this time. Did not get much sleep but the room was comfortable while we were there. The staff was caring and apologized for the inconvenience. Breakfast was good. We checked out early and to our surprise, the manager on duty comped our room due to the inconvenience. That was nice of them to do that. I'd still recommend this hotel and I will definately stay there again - as long as the ac/heater works ;)
December 1, 2013
Rated 2.0 out of 5.0 by wallowizaard Good room but improvement needed
Room were clean and fresh. Bed and pillows were comfortable..
Breakfast was very good, however the noise from the freeway and adjacent rooms was not acceptable. Also I tried to set a wake up call using the room phone. It didn't work. Had the front desk set it up. I was called 20 minutes late.
November 30, 2013