Rated 3.7 out of 5 by 41
Rated 4.0 out of 5.0 by IDriveYouFly Great staff
Last minute decision to stay due to bad weather. Arrived at 3:00AM with ice all over my car from the winter storm. Staff was welcoming from the beginning. Unfortunately, after about an hour the room was still cold. Heater did not work so we were given a diffrent room. Before we moved over to the 2nd room, staff informed that heater was not working either. By 4:30 am we were moved from a suite to a small room (3rd room), but the heater worked this time. Did not get much sleep but the room was comfortable while we were there. The staff was caring and apologized for the inconvenience. Breakfast was good. We checked out early and to our surprise, the manager on duty comped our room due to the inconvenience. That was nice of them to do that. I'd still recommend this hotel and I will definately stay there again - as long as the ac/heater works ;)
December 1, 2013
Rated 2.0 out of 5.0 by wallowizaard Good room but improvement needed
Room were clean and fresh. Bed and pillows were comfortable..
Breakfast was very good, however the noise from the freeway and adjacent rooms was not acceptable. Also I tried to set a wake up call using the room phone. It didn't work. Had the front desk set it up. I was called 20 minutes late.
November 30, 2013
Rated 3.0 out of 5.0 by sladd71 Overall
Overall, the hotel was fairly nice. I know there is a lot of construction and oilfield workers staying, so there was a lot of dirt from work boots in the 3rd floor hall near the elevator.
The desk chair had a broken armrest, which almost made me fall out of the chair when pushed up on the armrest.
The shower, which you couldn't notice against the marble look until you were in the shower, had a blob of greasy hair or something.
I would like to see a full blackout curtain instead of sheer curtains. Being on the 3rd floor, you're closer to the street lights, which come right on through the sheer curtains.
Also, had trouble locating the hotel, called the front desk, told them where I was, and they sent me the wrong direction from the hotel. Mind you this was just as the sun was going down, and never been in this town before.
November 18, 2013