Rated 3.9 out of 5 by 182
Rated 1.0 out of 5.0 by AJS9745 Very poor staff and food
Food was the worst I have ever experienced in a hotel and will not be staying ther again, the staff argued in front of customers and young male staff was rude..................customer service skills the poorest
July 28, 2014
Rated 4.0 out of 5.0 by Hurricane12 Good value for city centre short stay
The hotel is not easy to find by car, so having sat-nav was useful. Car parking was at the nearby rail station. Reception is not at ground level so you need to use the lift to the lobby area (L). Receptionist was very friendly, welcoming and efficient, and our room was clean and well presented. Bathroom was clean, though small with shower but no bath. We slept very well in comfortable beds. Breakfast was basic, though as expected for Holiday Inn Express. Hot food was limited to sausage, scrambled egg and baked beans. All breakfast items were regularly checked and topped up as required. The fruit juice was not very nice and seemed to be made from over sweet concentrate. Check out was as efficient as check in. High praise for the receptionist's friendly helpful attitude. Overall the hotel was good value if you need an overnight stay in Swindon.
July 25, 2014
Rated 3.0 out of 5.0 by Hal58 Good service
Friendly and efficient staff throughout the stay.
Attentive staff in the breakfast room.
July 23, 2014
Rated 4.0 out of 5.0 by Dawn_123 Great location and a comfortable bed!
The hotel is in a great location being only a short walk from the town centre. All members of staff were present and friendly and would do all they could to help. My room was clean, had everything I needed including a hair dryer, a tv and the luxury of a sofa! The choices on the evening meal was good and the free breakfast was amazing! There was one night where I could hear some noises coming from a near side bar but nothing too bad. The highlight for me was the free wifi! Would defiantly stay here again! :)
July 23, 2014
Rated 4.0 out of 5.0 by Ian1967 Swindon Stay
I had a very relaxed stay in the Holday Inn at Swindon town centre, the manager on the afternoon shift had time to stop and chat, we had some good conversations, reception/bar staff, the two young ladies I met also had time for chats and when I needed directions where very helpful, any question I had they always had time for, and an answer. The staff I met where always happy, polite and out going. The hotel was clean at all times, despite how busy it was. The location was good, I was able to go for walks at night, there was a local park a short walk away, one of the best situated I have stayed in, three of the most friendly staff, who always spoke to great myself with a sense of humour too. A credit the hotel, just wish I could remember there names.
July 23, 2014
Rated 5.0 out of 5.0 by Family of 4 from Norway Very helpful and serviceminded staff
We got a room with a broken bedsofa. Instead of moving the whole family of 4 to another room, the hotel provided an additional room without extra cost.
For beeing situated in the centre of the town, the rooms are quite and you get a good nights sleep.
Excellent value for money.
July 22, 2014
Rated 5.0 out of 5.0 by pit pot Swindon Centre
I stay at H. I. Express swindon very often. I choose this hotel because I always receive excellent service from the staff, especially Miroslav, and the hotel facilities and ambiance are great.
July 21, 2014
Rated 4.0 out of 5.0 by Dec76 Central location and good service
Stayed while attending the air tattoo in Fairford. Hotel was less than 5 min walk from Swindon Bus Station for the shuttle bus to Fairford. Hotel doesn't have on-site parking but guests use the train station car park which is a 2 min walk from the hotel. Hotel will provide validated parking but requires notice to be placed in the car informing parking wardens that parking fee is paid by hotel. As we were staying for 4 days this meant going back to the car each day to change the notice.
Breakfast choices could be better. Toaster wasn't working correctly and there were only 3 hot food items to choose from.
Staff were friendly and polite. Room was acceptable for our needs but a little on the small side.
July 17, 2014