Rated 3.9 out of 5 by 187
Rated 5.0 out of 5.0 by C and B Ideal Location in Decent Accommodation
We stayed here for 5 nights in June, 8 in August and have just booked another 5 for September. Why?
PROS: Friendly staff who make a genuine effort to ensure a pleasant stay. Everywhere feels fresh and clean. Excellent parking close by for a very reasonable charge. Tea/coffee/ice always available. Good size lounge/bar.
Central for a variety of very good - and not so good - eating places; also for shopping. Relatively short and easy drive to nearby countryside.
CONS: Hopefully the mattresses will soon meet the quality of those at Premier Inn. They are bearable but feel rather worn.
TIP: Pack some hangers in your case if two of you are staying more than a couple of nights as there are only the standard 5 or so available. (This is not a criticism of the Hotel as it applies to most places).
August 14, 2014
Rated 1.0 out of 5.0 by Wai12345 Bad value
Room is too hot, Television not working and room door failed to open 4 times.
The staff communicator was left in our room, it was making noise during the night.
No compensation from the hotel.
August 14, 2014
Rated 5.0 out of 5.0 by Yanmike Suitable base for Thames Path walk
Reception staff excellent.
Our only complaint was the dish of water to put used tea spoons in at breakfast. A dry dish is all that is needed.
August 14, 2014
Rated 2.0 out of 5.0 by Senseiuk Uncomfortable bed
very uncomfortable bed (lumpy springs)
Got woken up at 4am when the night club next door kicked out.
Compared to all the hotels in the group we have stayed at, it was not the best value we have had for the price paid.
August 6, 2014
Rated 5.0 out of 5.0 by phill40 comfort &affordabilty
stayed at Swindon city centre for one night only,we have stayed at express by holiday inn at a few locations over the years and it has always been spot on,the rooms are always clean and tidy,staff have always been very polite and helpful,and breakfast may be basic but you have plenty of it.and we have recommended it to many.
August 4, 2014
Rated 1.0 out of 5.0 by AJS9745 Very poor staff and food
Food was the worst I have ever experienced in a hotel and will not be staying ther again, the staff argued in front of customers and young male staff was rude..................customer service skills the poorest
July 28, 2014
Rated 4.0 out of 5.0 by Hurricane12 Good value for city centre short stay
The hotel is not easy to find by car, so having sat-nav was useful. Car parking was at the nearby rail station. Reception is not at ground level so you need to use the lift to the lobby area (L). Receptionist was very friendly, welcoming and efficient, and our room was clean and well presented. Bathroom was clean, though small with shower but no bath. We slept very well in comfortable beds. Breakfast was basic, though as expected for Holiday Inn Express. Hot food was limited to sausage, scrambled egg and baked beans. All breakfast items were regularly checked and topped up as required. The fruit juice was not very nice and seemed to be made from over sweet concentrate. Check out was as efficient as check in. High praise for the receptionist's friendly helpful attitude. Overall the hotel was good value if you need an overnight stay in Swindon.
July 25, 2014
Rated 3.0 out of 5.0 by Hal58 Good service
Friendly and efficient staff throughout the stay.
Attentive staff in the breakfast room.
July 23, 2014