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Rated 3.7 out of 5 by 53 reviewers.
Rated 4.0 out of 5.0 by Hotel en general Buena opción para descansar, solamente la iluminación no es del todo buena en la habitación. Personal atento y amable. August 2, 2014
Rated 3.0 out of 5.0 by no es lo de antes muy abandonado y nada que ver con lo que en un principio fue July 29, 2014
Rated 5.0 out of 5.0 by la mejor atencioin me ayudaron con tod y siempre se preocuparon por mi comodidad July 28, 2014
Rated 3.0 out of 5.0 Pésima señal de internet Es buen hotel, lastima de tan mala señal de internet, es la peor señal de internet de los hoteles que normalmente visito, y ya van varias veces que me quejo del mal servicio de internet y al parecer no quieren mejorar el servicio, July 20, 2014
Rated 4.0 out of 5.0 by Comfortable overnight stay Perfect for a business stay. Comfortable, reasonable. Clean and well-kept. Good quality finishes. July 19, 2014
Rated 4.0 out of 5.0 by BREAKFAST Hope you prepare a Japanese menu at free breakfast July 3, 2014
Rated 3.0 out of 5.0 by Servicio bueno No tengo tiempo. en general lo que no me gusto es lo relacionado a la comida, no tiene restaurant y uno tiene que salir ver otras opciones. June 26, 2014
Rated 5.0 out of 5.0 by excellent service I really enjoy this hotel. The people make you feel welcome in Mexico. It is very close to accessible shopping and dining. The complimentary breakfast is a plus for business travelers. There is always fresh fruit and breakfast bread included on the breakfast bar. The Monday through Thursday happy hour is also very welcoming. Thank you for uyour continued great service and I will see you soon. June 25, 2014
Rated 4.0 out of 5.0 by Buenas habitaciones , excelente ubicacion su mas grande área de oportunidad es la calidad del servicio del personal June 24, 2014
Rated 3.0 out of 5.0 by Lo unico bueno es el centro comercial que esta al lado Muy mal servcio de internet! Desayuno pobremente variado y a destiempo! El frigobar en dos habiataciones diferentes no servia , lo reporte y no hubo respuesta! Cuando hay plancha no hay burro! June 11, 2014
Rated 5.0 out of 5.0 Excelente servicio No dudaría en recomendar a mi empresa que se alojen en este hotel, tienen un gran servicio y despues de una jornada de trabajo, es gratificante llegar a descansar al hotel. Les agradezco su atención. June 11, 2014
Rated 5.0 out of 5.0 by Muy a gusto gracias ! Cerca del aeropuerto sin ruido de aviones, sus habitaciones muy cómodas, recomendable en cualquier caso, cuando regrese seguro me hospedo de nuevo, el centro comercial junto al Hotel muy conveniente. June 2, 2014
Rated 5.0 out of 5.0 by De camino al aeropuerto Ya sea al salir o regresar del aeropuerto de Toluca, esta es una muy buena opción, fácil de llegar, fácil de salir, junto al centro comercial, en muy buen estado... muy conveniente, tienen servicio de transporte al aeropuerto o si vienes manejando puedes hasta dejar tu auto en el hotel y ahorrar en comparación con la tarifa del aeropuerto, regresare sin duda. May 30, 2014
Rated 5.0 out of 5.0 by sugerencia Casi todo excelente, lo único que hace falta para estar aún mas satisfecho es que en la tarde del viernes y sábado haya también un poco de botana y cervecita, lo demás excelente May 28, 2014
Rated 4.0 out of 5.0 by Buen lugar para descansar con acceso a plaza sendero Me perece una buena opcion para descansar ya sea en familia o de negocios, Habitaciones limpias y con todos los servicios, Registro y salida rapida. El personal de recepcion muy atento y amable una sonrisa a flor de labios despues de largas horas de servicio. el unico pero es el horario y cantidad de equipo en el gimnasio, trate de ir 10pm y ya estaba cerrado. May 25, 2014
Rated 3.0 out of 5.0 factura No tenian lista la impresora y quedaron d enviarme la factura. No ha llegado. La estancia fue del dia lunes 12 de mayo. Favor de enviarla. La Razon Social es Banco Azteca sa institucion de banca multiple May 17, 2014
Rated 4.0 out of 5.0 by MAL SERVICIO EN LA RECEPCIÓN DEL HOTEL Les pido por favor dejen de poner en recepción para el cobro o cierre de cuentas a señoritas en capacitación o recién ingresadas , este es el segundo inconveniente que me sucede con ustedes y en verdad es muy molesto ya que mi empresa es muy estricta en el registro de los gastos de viaje y con ustedes he tenido problemas para entregar a tiempo la información. En ocasiones siento que la recepción es un desorden total. May 4, 2014
Rated 4.0 out of 5.0 by El mejor hotel de toluca para tripulaciones Cercano el aeropuerto, atencion excelente y satisfaccion garantizada, por sus instalaciones y su ubicacion. Tienes todo lo que necesitas para tu descanso y entretenimiento, alrededor encontraras tiendas y restaurantes. April 3, 2014
Rated 2.0 out of 5.0 by Room smelled ugly Room smelled ugly, the pillows were dirty. The carpet was filthy. March 27, 2014
Rated 4.0 out of 5.0 by value for money value for money and excellent location.. GREAT SUITE ROOMS FOR AFFORDABLE PRICE February 25, 2014
Rated 3.0 out of 5.0 Comfortable room but very poor internet service. Staff's inability to understand proper English. Extremely poor internet connection. February 10, 2014
Rated 3.0 out of 5.0 by Schwaches Hotel Zimmer zu laut / Frühstück total niveaulos...Zimmerpreis viel zu hoch gegenüber anderen Hotels February 9, 2014
Rated 5.0 out of 5.0 by i love the hotel, it is clean The people at the front desk are so riendly and the try to help me as much as they can January 14, 2014
Rated 5.0 out of 5.0 by The manager was very polite The manager allways call me. By my Name, Thank you December 16, 2013
Rated 3.0 out of 5.0 by comfortable I had issues with my ac and I received different room. November 4, 2013
Rated 1.0 out of 5.0 by Very Bad THEY EVEN LIE TO YOU. Second time I stay here, first time was kind of a reinaguration prep mode. Some things were not working, like the door to the excercise room never opened and staff walked by and never bothered to help or ask if I wanted to go in.. The lobby host attention was lame. I decided to give it a second chance. This time the hotel was hosting a whole bunch of people from a cycling event arrranged by the government. The lobby host attention was lame again. And not only that, they did not mention I was a IHG member, so I asked if they had received it and they said yes. The "yes" sounded so false that I wrote it down on the registering form where you agree on prices and write down your email and so. And the lady even told me again, yes and here is the bag of candies we give to the IHG members. almost 3 weeks after the IHG rewards shows no stay at this hotel. And I call the hotel to ask for the Manager and they tell me they are not available, I ask what time i can find the manager and again i am told this is information they cant give out. NEVER DOING THIS HOTEL EVER October 30, 2013
Rated 3.0 out of 5.0 by ok but less than normal Holiday Inn standard I'm a gold member and I reserved a room with 2 queen beds. What I got was 1 queen bed and a sofa bed. Ok for an overnight stay but for a 4 day stay the sofa bed was terrible. The web site said that there was shuttle service to the airport, false advertising, I had to pay for taxi's. The staff was excellent as was the breakfast choices. The hotel and rooms were very clean and the area that the hotel is located is very convenient to just about everything. There is no restaurant in the hotel so with the exception of breakfast you have to go out for all your meals. I was not very happy to find a side door constantly propped open when a sign on the wall stated "For your protection this door is locked 24 hours. Use guest key for entry", I took a picture. I will not choose this hotel for future visits. October 23, 2013
Rated 5.0 out of 5.0 by Clean and comfortable room I like getting to this hotel especially because I feel very relaxed and calm during my stay, the rooms are very comfy, clean comfortable and above all, plus you always have the extra details that are sometimes necessary as are the iron , creams, shampoo, toothpaste, brush, rake, etc.. The breakfast also are rich and healthy. Another good point is that the lobby is always coffee available anytime. October 7, 2013
Rated 1.0 out of 5.0 by Bad smell and incorrect type of rooms Unfortunately this time I do not have good comments over my stay on Toluca. I reserved 3 rooms. Mine had a strong smell of humidity coming out from the shower curtain. Another room reserved as non-smoking was awarded to us as smoking one. In general the attitude of personal on counter laked interest not only to us but in general to the clients waiting for some answer for the different problems that they had the day we entered to the hotel. September 2, 2013
Rated 3.0 out of 5.0 by good location good location to the mall, lots of taxi service, room was clean and lots of hottttt water. Got a good nights sleep Internet was slower than most hotels but acceptable for e-mail. Dont try and watch a movie on netflix....lol problem , toiltet was running 24 hours a day untl you removed lid and pushed down on flapper. Advised desk clerk, did not care and did not fix. As in previous reviews, they are correct, you need your door key card reprogramed several times during your stay. Around 8-830 am, forget about the elevators , the hotel cleaning staff takes them over, your better off using the stairs. All in all a good hotel, it could be a very good hotel if the hotel staff cared a bit more about the customers. August 31, 2013
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