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Rated 4.4 out of 5 by 206 reviewers.
Rated 5.0 out of 5.0 by elevator/location My room was next to the elevators and when suitcase were rolled across the only non-carpeted area in front of the elevators it was very noisy. How about putting in a softer surface. Need to build a hotel in the Camillus, New York area. There are no hotels/motel there and it would be a big financial gain for your company October 29, 2014
Rated 2.0 out of 5.0 by I have stayed at much nicer Holiday Inns! Blinding lights shining through the sheer curtain Does Not make for a good nights sleep! The whirlpool jets quit working during my bath and in the morning I was advised to whistle for assistance at the front desk after waiting there for 6 mins. Not worth the high price I was charged! October 27, 2014
Rated 5.0 out of 5.0 by Hidden Gem of a Place! Warm welcoming staff, from what I saw they treat everyone with respect and make you feel welcome, even if your not a priority club member.... October 23, 2014
Rated 5.0 out of 5.0 by outstanding service with reasonable rates I fell in love with this Holiday Inn the first time we stayed here which was last year around the same time and I knew I would stay again because of the staff, accommodations and cleanliness. The beds are super comfortable with plenty of pillows. The lobby just sparkles when you walk in and so many smiling faces of the staff. I would recommend this place to everyone anytime!! October 22, 2014
Rated 5.0 out of 5.0 Honeymoon Getaway We chose to stay at Holiday Inn Express, it was local to friends. It provided a great place to stay and plenty of comfort. It was very economical and great service. October 21, 2014
Rated 5.0 out of 5.0 by overall Staff was extremely friendly , enjoyed the pool and spa, complimentary coffee, cider, fruit and cookies in lobby was an added bonus plan to be there next year for speed week! October 18, 2014
Rated 3.0 out of 5.0 by No wake up call Walls very , very thin , u can hear very good everything in the room next to u like they were in the bathroom with u , No wake up call , asked to be woke up , no wake up call , use th alarm clock ,I do not think we will stay here again . October 17, 2014
Rated 1.0 out of 5.0 by Poor internet, peach dissinfectant, and a cold pool Well the title says it - I typically enjoy IHG hotels and have stayed in a ton over the past 5 years. This one missed the mark in a number of areas and my nasal cavities are still filled with peach disinfectant after staying there. October 16, 2014
Rated 5.0 out of 5.0 by Friendly staff sets the tone of your experience. Quiet out of the way location but easy to find. Friendly staff. October 13, 2014
Rated 5.0 out of 5.0 by Wonderful Stay Service and care was outstanding. The saff went out of their way to ensure our stay was carefree. October 10, 2014
Rated 5.0 out of 5.0 by Comfortable Bed, Great Service Staff I spent a very comfortable almost two weeks at this Inn. I found the Housekeeping Supervisor to be most professional. She supervised staff very well. Most interesting was the interest by staff in collecting recyclables. I found that Outstanding. I made sure to put any recyclable material in one bag. Management was very friendly and accommodating for directions, locations and information. I never felt that I was asking a stupid question or that Front Desk Management was just trying to be friendly to accommodate me. They were sincere and serious about their work. They really loved their jobs. Yes, I would return to this location and highly recommend it for family, leisure and business travelers. I noted that every morning business persons were engaged in serious conversations. In summary, Outstanding! October 9, 2014
Rated 5.0 out of 5.0 by Quick Stay Made the reservations they day we checked in. Hotel was almost sold out. Gentleman at check in was very nice and efficient. I was traveling with special needs child and he made every effort to accommodate us as needed. October 8, 2014
Rated 5.0 out of 5.0 by Exceptional Service and accommodations The entire staff from management right down to the staff was very friendly and accommodating. The rooms also look to be newly renovated. October 8, 2014
Rated 5.0 out of 5.0 by Syracuse 100214 The staff at this hotel are outstanding - always friendly, helpful and accommodating. When traveling for any reason I enjoy when I feel at home, safe and in a clean and kept current environment. When I am traveling in this area I look at this hotel as my home base. I can count on it to be in good order, clean, safe - all that I need from a hotel. Great job to all. October 6, 2014
Rated 2.0 out of 5.0 by Dirty sheets and under-staffed We waited 10 minutes at the front desk before the lone clerk came back. He and one housekeeper were the only staff at 5:00 on a Saturday night. So while he was running around solving all the guests' problems, no one was at the desk. I cannot imagine this is company policy or even safe. Oddly enough, the same poor guy was there when we checked out Sunday morning. He did his best to make things better, but how on earth can one person run a hotel over a weekend? The location is bizarre, go to the middle of an industrial park then turn at the field and suddenly there is a hotel. Three roads are labelled as State Fair Blvd when you come off the thruway, be warned! There is nothing nearby. Get back on the thruway to get to shopping or a restaurant. It looks like a very new hotel, so they must be banking on the area building up? The highlight was the dirty sheets. How do I put this delicately ... the last couple enjoyed themselves immensely, we could see. I cannot in good conscience recommend this hotel to anyone. September 28, 2014
Rated 5.0 out of 5.0 by Quiet and comfortable We found this Holiday Inn Express to very clean, comfortable and quiet. The staff was very friendly and willing to make our stay pleasant. The bedding was clean and the mattress and pillows were great! We stay at this Holiday Inn Express every time we are in the area. The breakfast was set up nicely. September 25, 2014
Rated 5.0 out of 5.0 by INFORMATION FRONT DESK CLERK GAVE US GREAT INFO ABOUT LOCAL RESTURANTS September 24, 2014
Rated 5.0 out of 5.0 by friendly staff Company meeting in meeting room went well xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx September 22, 2014
Rated 5.0 out of 5.0 by Great Place to Stay We enjoyed our stay. Excellent room. Just difficult to find due to lack of signs and directions once you exited the interstate. September 16, 2014
Rated 5.0 out of 5.0 by Great hotel and staff was awesome, great breakfast The staff was extremely helpful and set us up with the shuttle service. The hotel was clean and so was the pool and hot tub which is normally not that clean at other hotels. The rooms were nice and the breakfast in the morning had a ton of options. I would definitely stay here again. September 11, 2014
Rated 5.0 out of 5.0 by easily able to eelax Comfortable beds, cleanest rooms and helpful staff September 9, 2014
Rated 4.0 out of 5.0 by Great place to stay while visiting the NYS Fair! Great place to stay with teenagers while visiting the Fair. Pool, wifi, and fun restaurant within walking distance. September 9, 2014
Rated 4.0 out of 5.0 by Great Stay During The State Fair We stayed here on our way to a wedding and to go to the State Fair. The shuttle to the fair ran about every 20min and dropped you off right at the gate. Not having to worry about parking at the fair and making the journey to the front gate was great. Staff was kind and courteous at check-in and check out. It was nice to have a warm breakfast provided to us before we headed out on the road again. Nothing says road trip like pancakes! September 6, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Fairgrounds a great place to stay! The Holiday Inn Express Fairgrounds was a very nice, quiet hotel. Matthew greeted us at the front desk and was very friendly and helpful. He went out of his way to make our stay nice. The room was a nice size, clean and comfortable. There is a pool, hot tub and fitness center...all very nice and clean. My kids especially liked the cookies before bed and very nice treat! Over all it was a very nice place to stay, I would stay there again and I would recommend it. The only thing that my family disliked was the toilet...it was very low and we are very tall people. It would be difficult for someone handicap to use such a low toilet. *I suggest higher toilets or a handrail to help guests get up. September 4, 2014
Rated 3.0 out of 5.0 by Don't count on the shuttle service We booked this hotel based on the fact that it was close to the fairgrounds and there was a shuttle service. What a joke that was! The first day that we were there, we got the shuttle with no problems to go to the fairgrounds and see a concert. After the concert, we made sure to be back at the meeting point by 11:30 because we were told that would be the last shuttle. There were so many people waiting that it would have been at least 2 more rides before we could get on. We ended up taking a taxi instead and paying $25. The next day, we had no issues getting there. It was the getting back that we had the issue with. We waited for 20 minutes before calling about the shuttle and were told that it would not be there for 30 minutes because they were waiting for a guest (we were told that it runs every 20 minutes). By the time that we saw the shuttle, we had been waiting for 1 hour. She dropped people off on the other side of the road and took off on us. We called back to the hotel and they sent her back to us after another 10 minutes of waiting and then she tried to tell us that we had to go to the airport with her. We refused and demanded that she take us back to the hotel and it was only then that we were taken back. My suggestion would be to add additional shuttle drivers on these busy days. One driver is not enough for the amount of people that were staying at the hotel and this experience ruined every other good thing that I could say about my stay. September 2, 2014
Rated 5.0 out of 5.0 by always a great stay always clean, comfortable and professional. i often travel for business and always stay at the Holiday Inn Express. September 2, 2014
Rated 5.0 out of 5.0 by Outstanding Service Kelly was truly outstanding she explained everything to us when we checked in including how to use the shower. She is a true professional and was always smiling. Her personality and attitude made us feel at home during our stay.... THANK YOU KELLY September 1, 2014
Rated 5.0 out of 5.0 by Very clean Hotel We arrived late, but were greeted by a friendly staff member. Clean rooms, great breakfast in the morning. Would recommend this hotel for short or long stays. August 29, 2014
Rated 5.0 out of 5.0 by Excellent hotel We were there on a weekend travel with our baby and was excellent! I will definetively go back! August 28, 2014
Rated 5.0 out of 5.0 by Nice room, slightly pricy Room was clean, airy, comfortable. Nice furnishings and extras. Actually slept through the night - something I don't always manage on hotel beds! Room-darkening shades worked. Wireless Internet was easy to connect to, with good enough response time for my tablet. I didn't have time to eat the breakfast, so can't rate that. Only negatives: A bit of hallway and next-room noise. Overall, a nice hotel room. Price was a touch higher than I'd have liked for what it is; but not enough to make me avoid it in future. August 28, 2014
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