Rated 4.4 out of 5 by 158
Rated 2.0 out of 5.0 by frostydg Not a typical HI Express
I'm not sure where to begin, as I have always made HI Express my number one hotel, due to it's consistent properties wherever I travel. My son and I stayed here as a halfway point to Niagara Falls, and the reviews seemed good. I'll start with the positives - quiet location (a bit out of the way, which was OK), clean facility/room, and comfortable beds. We did have an adjoining room, with a snoring neighbor, so try to avoid that type of room if possible. The main issue I had was with the morning breakfast, which has always been a good experience. First of all, they ran out of eggs, as well as cinnamon buns, and the remaining selections were very sparse - not many muffins, bagels or bread, and I do not believe there was any fruit. Secondly, we were very surprised when 5 of the workman/landscapers came barreling in the front door, and were allowed to eat from the breakfast buffet. They pretty much decimated the remaining food, which I felt was extremely unfair to the paying guests. I've never seen that happen at any other HI Express. Lastly, when they ran out of knives, one of the staff members took out a box from under the counter, and one of the workman reached his hand in the box, and restocked the empty jar on the breakfast counter! I was very unhappy about that, since I did not see any of them wash their hands after coming in the front entrance. I strongly believe that the breakfast buffet should only be for the paying guests, and outside workers should not be allowed to eat from that area. I've worked in similar situations, and the workers were always fed in another area. As a loyal HI Express Priority Club member, I certainly hope the management makes some changes based on this review, although I will most likely not stay here again on my next trip through the area. If you do stay here, my suggestion would be to go somewhere outside of the hotel for breakfast.
August 15, 2014
Rated 4.0 out of 5.0 In the middle of nowhere.
The hotel and staff are nice and friendly. The location is horrible. The hotel is in the middle of no where. Staying in the swamp land type grass is not my ideal location. Only one restaurant is close by, for others you have to drive a few miles. Make sure you bring your GPS along.
August 15, 2014
Rated 3.0 out of 5.0 by Shopping Gals First getaway in years
We decided to go by recommendation on a local group chat. The hotel was very noisy, we heard our neighbours walking in the middle of the night, it shook our beds! When we went for breakfast at 830 the first morning there was hardly anything left! No eggs, no bread, no oatmeal! Disappointed. My biggest issue was the final night. We were the last in the pool area when they locked up at 10 and first to go in the morning. My daughter left her goggles there and when we went first thing in the morning (staff had to let us in!) they were gone. Hmmm. Mentioned to front desk but nothing was recitfied. Dogs barking, kids screaming up and down the hallway. I am happy to have checked out. This place is WAY out of Syracuse Nothing around but grass.
August 14, 2014