Rated 3.6 out of 5 by 118
Rated 3.0 out of 5.0 by HVACman Not quite par for Holiday Inn
Overall, this hotel is Ok if you have to be in the area for work. If I had more choices, I would choose another location. The resturant is very good but expensive, the bathrooms are too small, and the building is abit dated. The breakfast is a joke and the last three or four times I've been there, my room key expired the day before I'm supposed to leave - very annoying when you have to take a long walk to the front desk and correct the issue.
February 17, 2014
Rated 4.0 out of 5.0 by ScottyD66 Good Location
This inn has a good "off season" rate for family and friends of URI Hockey players. It's close to the university campus and is convenient for getting to the game/campus.
January 29, 2014
Rated 2.0 out of 5.0 by hotelguestinroom203 Reasonable option
This is not an exceptional option, given the proximity to URI i guess that's why rates are what they are. The room was pretty clean and the staff was friendly. But I wasn't overwhelmed; nor would I consider this hotel a great value. I have stayed more comfortably in Newport for less. The place is adequate, just overpriced (especially for the off-season) there isn't a whole lot more to say.
January 24, 2014
Rated 4.0 out of 5.0 by jerseyjamm Good value
Room was comfortable and clean. Location was ideal for our purposes. Only criticism is the loudness of the room heater/air conditioner unit. Hotel was good value for the money.
January 15, 2014
Rated 4.0 out of 5.0 by jennd Business Trip
I did enjoy my hotel stay. The rooms were clean, the heater worked great on a cold night and the bed was comfy. The bathroom was very small. I was not happy that the restaurant was closed and there was no notification anywhere so I had to leave and find somewhere else to eat.
January 10, 2014
Rated 5.0 out of 5.0 by Christmasangel Christmas stay in Rhode Island
I treated myself to a stay at the Holiday Inn instead of driving at night back home to CT after the holiday at my sister's. It was the best idea I've had in a long time.
The room was comfortable, I had a hot bath and watched Christmas Around the World on the travel channel on the big screen TV. I had the whole bed to myself. It was VERY relaxing.
My only suggestion was that the drapes were shear and did not block out the light too well. I am used to a dark room.
I enjoyed my stay very much and plan to do this again next year.
January 4, 2014
Rated 1.0 out of 5.0 by Marla224 Cutomer Service
Warning Holiday Inn has decided to stop stocking their hotels with conditioner!!! This Holiday Inn could use some updating and maintenance... On the first night of my stay they decided not to do room service when I confronted them they couldn't explain why nor did they care so I called corporate to let them know the lack of knowledge and help they offer at this hotel. Jerry from corporate complaints dept. said she would call the hotel and have someone call me within 20 minutes. That never happened but, what did happen was their room service staff made comments about me complaining? Also the hallway was an ice box.
December 18, 2013
Rated 1.0 out of 5.0 by LP59US Must be wrong time of year!
Went to see Newport Mansions in Christmas glory, and the stay at the Holiday Inn was very poor. Maybe the wrong time of year, as Newport is typically a Summer hot spot. Mansions were awesome, this stay was the pits... very disapointing.
December 17, 2013
Rated 5.0 out of 5.0 by Phillie188 Great place to stay
I had a great stay at the hotel but there was an issue with the heater/air conditioner. When the fan for the unit turned on it was a little louder than I would have like but, overall it was a great room. Plenty of room and very clean inside and out. The staff was very plesant and helpful with questions about the area. I will stay again it was a good experience. The onsite resturant was a little pricey for my taste but I did eat there a couple of times and the food was out of this world. The staff was very good and attentive.
December 9, 2013
Rated 3.0 out of 5.0 by MaineGirl39 Just average.
The room was fine and updated except there was no conditioner - just 1 shampoo. The hallways were old and needed updating. The bed was too soft and quite uncomfortable and the pillows were all overstuffed. I did not sleep well. I was disappointed that there was no continental breakfast included with the room as there usually is in other Holiday Inn hotels I stay at. I will not go back to this location.
November 26, 2013
Rated 3.0 out of 5.0 by Marie138 Ok but pricey
The bathroom was the worst layout I've ever seen. The door only cleared the toilet by about 1" when opening/closing it. Translation...look out for your knees! It was a double-wide counter, but two people really couldn't be in the bathroom at the same time due to the poor layout.
Underwhelmed by the breakfast choices and opted to eat out for breakfast instead. (A few cold choices laid out on a small table. As soon as I saw the size of the table, I knew we needed to go out to eat instead.)
The room & stay were ok overall, but the price was much too high for the value received.
October 30, 2013
Rated 4.0 out of 5.0 by Judy60 Clean room
Was there for a wedding at the towers of naragansett. Room was fine however meeting the bride and groom and family for breakfast. complete disaster! Only 1 waitress and lots of guests. Took way too long to even give our order . Blueberry fluffy pancakes were like rubber and the potatoe egg dish was minus the potatoes. $44.00 for 3 of us to have a breakfast that we didn't set is unexceptable. When we asked for more coffee my husband actually left and went next door to dunkin donuts and brought some back! Still no coffee from our waitress, although it wasn't entirely her fault as she was the only one we still had to wait forever for things like milk , butter, ketsup. Our room was simple but nice.
October 23, 2013
Rated 5.0 out of 5.0 by LIgreg uri family weekend
My wife and I stayed hear for URIs family weekend. Hotels are always crazy during family weekends. We had a great experience at the hotel. There was plenty of parking, the room was clean, and most of all the room was quiet.
October 23, 2013
Rated 4.0 out of 5.0 by ScottyD66 Good Location if you're a URI Parent
Hotel is located 6 or 7 miles from the University of Rhode Island's campus. Easy to get in and out of through an adjacent parking lot. The rooms are older, but clean and well kept. The restaurant is hit or miss, meaning it's either crowded or empty. I guess it is because most of the times we've been there was during the winter or off season. They have a great deal for the parents, grand parents and friends of the URI Hockey players. Overall, we like this hotel and enjoy staying there when visiting our son.
October 3, 2013
Rated 4.0 out of 5.0 by BigC87 Great except for noise
Was able to request early check in to get ready for a wedding we were attending. This made our trip much easier. The only negative was the amount of noise from being near one of the first floor exits. If you are given a room near these doors request a move unless you want to listen to the door open and shut throughout the night.
October 3, 2013
Rated 4.0 out of 5.0 by gwr1111 Nice place and area
We spent 2 nights here to attend a wedding. The beds were comfortable and the staff were very friendly and helpful. We would have liked a small frig in the room.
There was a nice pool and sand volleyball court.
The proximity to the beaches and the yummy food in Narragansett was great. Try Crazy Burger -- it had the most awesome breakfast for a very reasonable price.
The hotel was not budget friendly......breakfast was expensive and mediocre, and the room was over-priced, but maybe that's the going rate in RI.
October 1, 2013
Rated 5.0 out of 5.0 by moviestar123 Value for your money
I am a worldwide traveler and have spent three times the money for a room that isn't as nice as theirs. The staff was friendly and helpful and everything was clean and fresh.
September 30, 2013
Rated 2.0 out of 5.0 by mbca OK for Business Trip
I picked this HI mainly because it was only 6 miles from the office I was working in that week rather than 18 or so if I stayed near the airport. There's no free breakfast, and the breakfast in the restaurant seems overpriced, so I only ate there once and walked to Dunkin Donuts next door the rest of the time. I ordered OJ and they told me they were out. The restaurant (Liliana's) has an Italian menu, so there's not much variety if that's not your thing. I only ate there for dinner once. The food was OK and the staff was nice enough, but I was also the only customer at the time. For some reason, they didn't provide conditioner in the bathroom, but otherwise the room was clean. It would have been nice to have a mini fridge in the room. They brought chocolates and a bottle of water each evening, which was nice. The A/C in the room was pretty loud, so I finally had the shut it off so I could sleep. At one point, I could hear someone in a neighboring room actually USING the bathroom, so that was a little weird. I could also clearly hear someone else's TV and wouldn't have been able to sleep had I not brought earplugs from home. The hotel is about 15 minutes from Newport, so if you're planning to visit and don't want to pay Newport prices, it may be OK. However, there's really not much else in the area in terms of restaurants. I'm thinking I'll probably stay near the airport next time to get a free breakfast and have more choices for dinner.
September 23, 2013
Rated 1.0 out of 5.0 by Joansy49 Overpriced/Misleading Website
Website was very misleading with its pictures showing beaches and harbor area of Newport. The hotel is close to 30minutes away, not the 10 minutes mentioned on the website. The hotel isn't near any other restaurants or activities to do.Very overpriced considering its location. We had a poolside room that had huge stains on the carpet. Recommended on checkout that they close the room for a rug shampoo - not what I expected from a Holiday Inn especially at this price.
September 10, 2013
Rated 4.0 out of 5.0 by Barbnjohn Keys
Our room key was not working and waisted a lot of time trying to coordinate with the front desk to fix the cards each time. We also had to call the front desk for our neighbor across the way. It's an inconvienence when you are tired and just want to get back in the room from dropping our daughter off to college and setting up her room all day. Other than that - our stay was good.
September 6, 2013
Rated 4.0 out of 5.0 by cantfigureoneout Great Front Desk Staff
The front desk staff were most helpful from getting us an ADA room to providing mapquest directions.
My only problem with this Holiday Inn was that we asked for a room close to the elevator which we were given, but the elevator was at the far end of the hotel and the purpose of the room close to the elevator was to cut down on walking.
August 28, 2013
Rated 3.0 out of 5.0 by Advrswife Bathroom was small, food was cold
I'm not sure if this hotel was renovated or not but I was surprised to see the size of the bathroom in the room. I've stayed at a lot of Holiday Inn Express but I've never seen a bathroom this small. So small that if you try to close the bathroom door you have to get almost behind the toilet to do so. Also, order room service for breakfast and I'm not sure where it came from but the food was cold, it took a long time to be delivered and it was delivered without silverware.
August 25, 2013
Rated 3.0 out of 5.0 by Rhonda6883 Food and restaurant service was lousy
The breakfast in the restaurant was lousy. Hard to believe that a restaurant has trouble with eggs. I got eggs over and my husband scrambled and they both looked like they were cooked in old burnt butter. Then it took forever to get our check
Hotel rooms need renovating
Front desk girl was terrific.
August 24, 2013
Rated 4.0 out of 5.0 by deb1204 Very Nice Stay!
You have an EXCELLENT employee (Kerrie). I spoke with her on the phone and was told that all our 4 rooms were together. (214-216-218 & 220) This worked out great as my 2 sons and 4 of my young grandchildren could open the door between rooms. She has Stellar Customer Service skills!
August 18, 2013
Rated 3.0 out of 5.0 by BeachGirl2 Friendly Staff but Hotel Needs Updating
The staff was great - friendly and professional. The hotel is clearly older. The room had no refrigerator. The carpet had not been cleaned in a long time. We wanted to be near the RI shore so this location was good. We enjoyed the pool. I wrote a separate review of the restaurant. Overall: Adequate hotel.
August 16, 2013
Rated 2.0 out of 5.0 by Septor66 Average at best
Room had an immediate damp odor. It wasn't offensive but it wasn't pleasant. Once TV was turned off I could hear other guests in their rooms. Wasn't sure if they were neighbors or on another floor. But, they didn't sound to be yelling. Bed firm for me and hard for my wife. An average at best night's sleep was had. Given the rate for the room I would not make this my go-to Holiday Inn location in the future.
August 16, 2013
Rated 3.0 out of 5.0 by Jakobsson Why have an elevator in the back of the hotel?
We had a two night stay on our way from Boston to New York.
One full day of relaxation at the pool. it worked nicely - as we had the pool all by ourselves.
Breakfast is average and you need to calculate time for your order to be ready.
However the restaurant at night served very good food and the service was fine.
The room was okay, however the internet as in most hotels are of less quality. On and of.... all the time.
The reception could be more mature and more service minded.
And then back to my title.... Why in the........ have an elevator in farest end of the hotel and not by the reception!!
August 14, 2013
Rated 4.0 out of 5.0 by Yuco Yuco
Hotel was clean and the staff were friendly. However, I was disappointed that my room did not have a refrigerator and microwave.
August 8, 2013
Rated 5.0 out of 5.0 by Dave114 Great vacation stay for the 3 of us
Room was clean, staff was attentive and friendly. Only one minor detail......the bed was a bit soft for me though my wife and daughter were quite happy.
August 7, 2013
Rated 1.0 out of 5.0 by Charlesfromsomewhere Very poor services
Really poor experience in this hotel compare to other Holyday inn:
- full bed size instead of queen in the room description
- no wifi in the room
- very small bathroom, with no shower pressure, no shampoo
- breakfast not included
This room was way too expensive for the service provided
August 2, 2013