Rated 4.7 out of 5 by 304
Rated 5.0 out of 5.0 by MimzyMoo Great Service
The staff was very helpful and friendly, especially Sam at the front desk. We were offered complimentary cookies at 4pm in the lobby, complimentary ice cream between 5-7pm, and FREE breakfast the next morning. Sam cheerfully recommended a local pizzeria for dinner when we asked. She not only gave us a menu that she had on hand, but she also printed directions out for us! Most importantly though, the guest room was clean and the beds were comfortable.
August 26, 2014
Rated 5.0 out of 5.0 by GKSDP Above and beyond
We recently stayed at the Holiday Inn Express in Watertown before completing the last leg of our vacation. Unfortunately, our car wouldn't start in the morning. The front desk staff allowed us an extra hour in our room past the scheduled check-out time so that we could have a place to stay while the car was repaired. So beyond the usual excellent breakfast, clean room, and great service, we felt this was above and beyond what was expected. Thank you for making a difficult situation a little easier to manage. We will certainly visit again!
August 24, 2014
Rated 1.0 out of 5.0 by hoon123 problems
the staff were excellent but the room was bad ! we assumed a holiday inn to be a step above other hotels we stay at in watertown ! we go there at least 6 times a year
August 23, 2014