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Rated 3.5 out of 5 by 173 reviewers.
Rated 3.0 out of 5.0 by Comfortable bed and rocking toilet I was not too impressed with this hotel. The bed was comfortable and the room was clean. Aside from that, the bathroom stool was like a rocking chair (literally), and the bathtub drain was clogged with hair (some of which I had to remove just so it would drain). I did not say anything to the staff because I do not like people in my room while I am at work regardless of hotel chain. The breakfast choices were the same as any other Holiday Inn Express I have stayed at except when they ran out of some juices or foods, it took a few days before it was replenished. I like the Holiday Inn Express for my short business trips, but this one was my first disappointment. December 11, 2014
Rated 3.0 out of 5.0 by Lack of service Out of Kleenex and room service didn't fill holder. I left a note and next day they left a box on the vanity. Tub drain was clogged so it drained very slow. If staff was cleaning the tub they had to notice slow drain. Had to ask for fruit and yogurt both mornings at breakfast. Cooler was out of order. Last morning worker told me that truck hadn't delivered supplies and they were out of gravy. December 6, 2014
Rated 2.0 out of 5.0 by No Breakfast Choices Juice bar broken. No dairy products including creamer, milk, yogurt available. Only 1 orange and 1 over ripe banana when there at 7. Felt there was no initiative on part of staff . They could have taken powdered creamer from room services at minimum. Explanation was they were waiting on delivery truck. Also, no one there to check us in just sign saying they would be back in few minutes. December 5, 2014
Rated 4.0 out of 5.0 by Excellent Support for our team members We use this facility for our company personnel when in the Monroe area. The facility is topnotch and the staff are always ready to assist our team members when called upon. They are always on their game. November 27, 2014
Rated 1.0 out of 5.0 by horrible. We arrived late as expected. Apon arrival to our room it was not by any means clean. The beds were not made an had to go ask front desk personal for sheets. She provided us with a set of sheets for bedding so we made our own beds. No big deal it happens. Return to room with no working ac, picked up phone for a wake up call. Phone also did not work. Lights non working. Spiders in tub crawling from area where drain cap was missing. Mold everywhere. Holes in walls.The smell in the room was enough to make us physically sick. Our stay was 3 hours due to no ventilation an horridly conditions. Your hotel over charged our card by 90.00. I have an will continue to request this be resolved. This is extremely sad to have staff that ask guest clean an make a room that you double charge them for. What ever is in the room behind the front desk I suggest you get ride of it. That's is what your staff is focus is on. I am not a type of person the expects an Mani an pedicure with a back side kissing. But I do expect to be treated fairly. My review of your hotel,room an staff attention to commen courtesy. beyond gross. November 25, 2014
Rated 2.0 out of 5.0 by wasn't right When I got to my room, I realized I couldn't stay there. The walls were all marked up, as though somebody had dragged bootheels all over them, so it looked soiled and disreputable in there. The bathtub drain stopper was lying on the side of the tub, with its ugly, worn, dirty-looking underside showing--and I love to have baths, so this was awful. The draperies were coming down on one side. When I went to the phone to call the desk, the phone was dead. The desk man agreed that this was wrong and said that I could have that night as a complimentary stay and that he would move me to a corner room. So that was great. Every night, though, I left a note asking for a luggage rack because I had to put my suitcase on the floor in THAT room--no place for it. Then when I checked out, I found that the room price had been jacked up from the one I negotiated when I reserved my original room for 3 nights! So I ended up paying the same amount--no comp. All this makes me CERTAIN that I will not stay in this hotel again. I come to W. Monroe for work every week, so you have lost some steady business. November 24, 2014
Rated 2.0 out of 5.0 by Very Disappointed We requested over 6 months in advance, called a week ahead to change to a different room and upon arrival, that room style was not available. The man up front wore a slim, v-neck t-shirt with tattoos on arms and no name tag. He had very dirty finger tips and nails as if he were part of the maintenance crew. NO PROFESSIONALISM.... No mention of my Reward Club Platinum status. He did say, "Wow you booked this a long time ago, when I had my old manager"..... SOMETHING CHANGED.... There were also ALOT of young children loitering in the first floor hallways and lobby area. They made comments to the cleaning ladies as if they were their children. A lot more of them were going in and out of open rooms while the ladies were cleaning. Finally found a room that was somewhat suitable. My friends room when entering WAS NOT CLEANED! The beds were still unmade. Upon arriving to my room, the TV remote and Channel lineup card were dirty with food items and gunk. The shower head in the bathroom was GREEN with lime. The tub had rust spots where it met the wall. The next morning, we noticed the bill under the door. It stated an amount higher than the agreed amount I signed for. I went down to discuss it and was offered compensation. Took my 2 kids in for a quick breakfast... All trash cans were full, the refrigerator that contained the milk /yogurt, etc was about 50 degrees, there was no creamer for the coffee, there were no meat items, slim pickings on anything else and the pancake machine was inoperative...... I stayed at this same hotel 2 years ago and had no issues. This facility needs MAJOR renovation and MANAGEMENT CHANGES. I am taking this up to Corporate Holiday Inn. Seems as though the Owner/Operator of this HIE is running the HIE name through the mud..... VERY Dissatisfied. November 18, 2014
Rated 4.0 out of 5.0 by poor internet, dirty bathroom Could not log onto internet even though I was told it was just upgraded. Bathroom was dirty, water was yellow, bed did not look to have been changed November 17, 2014
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