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Rated 3.8 out of 5 by 75 reviewers.
Rated 5.0 out of 5.0 by West Monroe No problems except that I was not recognized as a Reward club member, but not a big deal. February 26, 2014
Rated 3.0 out of 5.0 by Quality is slipping Maybe because they are the only IHG property in town, but the housekeeping and cleanliness have declined. And usually my bill was provided under my door, but there was not even someone at the front desk when I checked out to provide the bill. Their price is not competitive and I will probably arrange to stay somwwhere else next time I am in the area. February 20, 2014
Rated 1.0 out of 5.0 by Not up to HI standards Property was dirty. All exterior trash cans were over filled and interior hallways were littered. Water was brown and slimy. Broken pancake machine and counters were full of trash. I was very disappointed. January 26, 2014
Rated 5.0 out of 5.0 by I'll keep coming back This is was the 6th time my family has stayed Monroe this year. The near by park is a favorite spot for our family to take walks to relax after a day of driving. It also is a great way to get some fresh air before climbing back in the car the next day. As a fan of Duck Dynasty we enjoy driving around Monroe seeing the places that appear on the show. The hotel staff is very friendly and always gives my kids a little snack in recognition of my priority status. The popcorn machine is a big win with the kids as well. We will continue to stay here and highly recommend it to any one staying January 25, 2014
Rated 1.0 out of 5.0 Meeting Room The front desk cancelled the reservation the week before the meeting for unexplained reasons. When we checked in and they discovered the error, we were promised a discounted price to make up for their error -- this did not happen either. They double billed the room to my credit card, failed to keep the agreed upon refreshments available, and were very unapologetic overall. I would not recommend this locations meeting rooms at all. The attendees staying at this location seemed to find the hotel rooms acceptable. January 20, 2014
Rated 5.0 out of 5.0 by Great time Great location if you are going to visit Duck Commander about one mile away. Great service from Dallas on front desk. January 17, 2014
Rated 5.0 out of 5.0 Excellent Stay Wife and I travelled the day after Christmas from Longview, Texas. We had no reservations, just a plan to travel through Louisiana. Stopped in West Monroe, went to the Starbucks and used their wifi to find a hotel that was pet friendly and included breakfast. To our surprise the HI Express in West Monroe is pet friendly! Great, because we had our Pekingese with us on this trip. Booked the room online. Talked to the desk clerk, Dallas, on the phone, too. Easy check in with no problems. Dallas had some great suggestions for local places to eat. Room was clean and LARGE. Great place to stay for the night. Great breakfast, as always with HI Express. When I went to walk the dogs in the morning, there is an entrance to the Restoration Park walking trail right in the back parking lot of the HI Express. We will definitely be back to West Monroe and most definitely will stay here again. January 13, 2014
Rated 3.0 out of 5.0 by The water smells funny and the desk clerk is clueless We stopped to spend the night here while driving cross country. We called ahead to verify our reservation and get directions. The front desk clerk told us the wrong exit # and we wound up getting off I-20 in the bad section of town at 1A.M. When we arrived I told the desk clerk about it and he thought it was funny. I didn't think it was the least bit amusing. We checked in and there was no acknowledgement of IHG club member status or welcome goody bag. Again it was late and I'd just driven 700 miles and I just wanted to sleep. There were no carts available to help us carry our bags up to the room. Again, Lurch, the clerk, was of no use if finding one or helping in any way. When we got to the room everything was fine. The room was clean and quiet. All the lamps worked and none of the room fixtures were broken or malfunctioning. The bed was soft and we slept very well until the cleaning crews arrived in the morning. I went to take a shower and discovered the city water in West Monroe smells. It's not, " I'm not gonna go near that stuff bad" but it does have a discernible swampy fishy smell to it. I took a shower anyway because I was sweaty from driving all day. I didn't smell like the water afterwards according to my wife so that's a plus I suppose. Neither of us tried to drink it or brush our teeth with it. The next morning the cleaning crews came through very very early as in just before 8 it seemed. They made as much noise as a tank battalion on the march knocking on doors and slamming them. It was annoying and we felt rushed. Overall I'd call this place average at best. The room was nice and comfortable but the staff need remedial training and tighter management monitoring and control. I'm not sure what, if anything can be done about the water supply. We stayed at 6 Holiday Inn / Holiday Inn Express Properties across the country during this last vacation. This property was easily the worst of them by a mile. All of the other ones were great places with only minor issues if any encountered. I would stay at this place again if I HAD to but I'd most likely try to get a room across the river at the Monroe HIE if at all possible. January 11, 2014
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