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Rated 3.5 out of 5 by 159 reviewers.
Rated 3.0 out of 5.0 by Not as nice as we expected The property was adequate for our purposes, but certainly not as good as we expected. Perhaps it was the ladies college soccer team that had pretty much taken over the Inn, however the elevator took forever, the breakfast was out of several key supplies, and the outside property was littered more than it should have been. To be a bit more positive, the room was comfortable and clean, and the bathroom was clean and well stocked. The internet worked ok but was awfully slow. Wi-fi reception was poor. October 9, 2014
Rated 3.0 out of 5.0 by Quick stop We stopped there for a room while visiting Duck Commander and the tv didnt work, the breakfast was horrible, they had no pancake mix for waffles, and some of the plugs on the lights did not work to charge cell phones. We got put by an elevator on the 4th floor with a college soccer team. Not very quiet. October 8, 2014
Rated 4.0 out of 5.0 by Bad Stay Was not greeted as Platinum member nor was the room I booked available. I was also not offered an upgrade to resolve this. The room was not cleaned while I was there and it did not seem like the staff was all the concerned. They have had issues with the cable at this hotel for over a month now and I know the cable companies are slow but this is ridiculous. I travel here at least once a month and although there are not a lot of choices my loyalty to IHG only goes so far. October 6, 2014
Rated 5.0 out of 5.0 by bed it was good will come back to this hotel again thank you and have a BLESS day October 1, 2014
Rated 5.0 out of 5.0 by Over all opinion of my stay.. The HIE is one of the best properties I have stayed in this year( 2014). I look forward to teaching in Monroe every year meeting room is well suited for our program. October 1, 2014
Rated 5.0 out of 5.0 by Over all opinion of my stay.. The HIE is one of the best properties I have stayed in this year( 2014). I look forward to teaching in Monroe every year meeting room is well suited for our program. October 1, 2014
Rated 3.0 out of 5.0 by what's Good about this HI ? Most startling finding here was not the lack of attention at the breafast bar. It was the absence of a desk attendant for over a half hour Sunday evening. Phones were not answered when I called the desk for service. I investigated and she told me she was on a work brake. I found this HI clean and comfortable otherwise. Many other patrons were upset and complaining over a variety of issues. Some complained about WIFI reception. Another patron actually provided her own coffee creamer because there was none available. I learned that a new manager was beginning the day I checked out so i really expect that things will change. They have to to keep the doors open. Best wishes because HI really does know how to do things right but i'm at a loss to explain what went wrong here. September 18, 2014
Rated 1.0 out of 5.0 by Holiday Inn Express West Monroe Do not stay at this hotel, it's the worst experience I've ever had a hotel. September 17, 2014
Rated 1.0 out of 5.0 by Wouldn't stay here again My wife and I were passing through West Monroe on our way home and decided to stay the night. We have stayed at many different Holiday Inn Express locations and I have never seen anything like this. The room was dark - the three lamps didn't produce enough light to illuminate the room after dark. The walls were bare - and I do mean bare. There wasn't a single picture or anything in the room to make it feel comfortable - just plain white walls... and this was a "king suite" - I'd be curious to see what a standard room looked like. The internet in the room was less than adequate - 1 bar of signal on every device we tried..2 different ipads, an iphone, and a laptop.. and it was so slow we couldn't even get past the login screen on 2 of the devices.There were flies and mosquitoes everywhere - especially in the breakfast area. The eggs were disgusting looking and had flies all over them. Trash was all over the coffee area. It just looked like no one cared about the hotel. September 3, 2014
Rated 5.0 out of 5.0 by I had a good nights rest! My room was very comfortable, clean, and the bed was very relaxing! I enjoy staying at Holiday Inn properties and this property was another example of why I do this. Comfort, cleanness, and at the right price. August 25, 2014
Rated 3.0 out of 5.0 by Hotel is fine... Property reservations difficult. Don't try to make a reservation midday Sunday... Every time I have tried to make a reaervation on Sunday mid day it has been extremely difficult to reach this property... I work in town and the 800# never can get it right, so I call the property but either there is no answer, or if they do answer and ask for reservations they put you on hold which ends up at the 800#... I tried 10 times today, the first time I got the 800# they had the right room but wrong rate... By the time I FINALLY was able to speak to the hotel only expensive rooms were left... SAD SAD SAD customer care on the phone here so be prepared!!! And I stay in H I Ex at Least 3 nights every week and this is the only property that I have problems with... August 24, 2014
Rated 3.0 out of 5.0 by An average Express inadequate staffing on weekends, no maid service and only one in the breakfast area. Mattress were old and not comfortable, just needs to be updated. August 21, 2014
Rated 5.0 out of 5.0 by Great Stay Stopped in on my way home. I just couldn't go another mile. Very accommodating staff at check in, nice clean room, and I felt very safe. August 20, 2014
Rated 3.0 out of 5.0 by Disappointing stay Difficult to contact the hotel by telephone. Difficult to contact staff during stay. Room cleanliness not up to standards for HI Express. Could not get assistance from staff for problems with WIFI. Reasonably good breakfast offering with very friendly attendant. August 14, 2014
Rated 5.0 out of 5.0 by Great dog friendly place All staff encountered were very friendly and helpful.The facility and the grounds were neat and clean.One of the best dog friendly hotels we have stayed at. We will staying at this hotel the next time we are in West Monroe. August 13, 2014
Rated 5.0 out of 5.0 by Good place Internet worked way better than my last stay a couple months ago. I was glad for that. I will stay here when working on the area. August 11, 2014
Rated 2.0 out of 5.0 by July 28 stay The Room A/C did not work and in the south in July it is a must. The halls were hot and humid. The on site Wi-Fi did not work through the site. The breakfast was late. I have stayed at this location in the past and have never had a problem August 11, 2014
Rated 5.0 out of 5.0 by Loved it The staff was friendly and attentive, the room was very comfortable, and overall it was just a great stay! August 11, 2014
Rated 3.0 out of 5.0 by Good bed. Brown water. Bring your own drinking water. What comes out of the tap is brown! August 7, 2014
Rated 3.0 out of 5.0 by Great location Used soap in the shower. Toilet paper not stocked. The room was hot when we walked in. A not on. Room could use a deep cleaning. August 7, 2014
Rated 1.0 out of 5.0 by SORRY HOTEL FOR THE PRICE & SERVICE 1. No milk available for two days 2. No Internet Service for two days 3.Was not greeted for more than 20 minutes. 4. No coffee available and no service for more than 30 minutes 5. No front desk service available for 30 minutes when checking out. August 6, 2014
Rated 1.0 out of 5.0 by disappointed I have been a platinum member of IHG rewards for several year. This was the first time when I got to my room no hand soap and the WiFi did not work. I was there two nights and on the first morning at breakfast no plates. I probably will never stay at this location again. August 3, 2014
Rated 5.0 out of 5.0 by comfortable and clean I have never been disappointed with my stays at Holiday Inn Express, clean, comfortable, and ideal locations for the business traveler. August 3, 2014
Rated 3.0 out of 5.0 by If you like mildew this it the place for you! Traveling frequently this hotels cleanliness was the biggest disappointment in a long time. There was mildew on the shower curtain and ceiling of the bathroom. The pillows on the beds were sloppily set. And the attendant who cleaned the room left an offensive personized message on the night stand. The bathroom was also not adequately stocked after the previous guest. (No soaps). And the water was yellow and stunk. The front desk attendant said that was normal and safe. No thank you. And we didn't receive our express check out under the door like I'm accustom to. Very inconvientant. August 2, 2014
Rated 4.0 out of 5.0 by Room assignment Make sure room is clean before assigning room. Desk clerk was very responsive and considerate; obviously wasn't his mistake. July 31, 2014
Rated 5.0 out of 5.0 by Extremely comfortable bed - Friendly service This was a surprisingly -- and by that I mean exceeding expectations -- comfortable stay at the Holiday Inn Express and Suites in West Monroe, Louisiana. After staying in Holiday Inn Expresses throughout the country, and other Holiday Inns around the world, I did expect certain standards, but they were exceeded here. My wife and I both agreed that what really stood out was the extreme comfort of the beds. The staff was very friendly and attentive on check-in and check-out as well. If ever through this area again, we will definitely want to stay here! July 30, 2014
Rated 3.0 out of 5.0 by OK sleep Sad Customer Service Lazy employees horrible breakfast why serve it I dont care if it was "free breakfast" at least make it something not burn and have plates not bowls!!! July 30, 2014
Rated 1.0 out of 5.0 by Poor service and management With my work, I stay in about 100 motels each year. Problems encountered included: 1. Not enough wait staff helping with breakfast in the morning. One lady putting out breakfast and cleaning, is not enough -- especially on the weekend. 2. The night manager did not knock, but opened our door with a master key as I was coming out of the shower. I guess he had the wrong room. He did not apologize and when I came out of the room to see what was going on, he was taking towels to another room. I guess they were friends of his staying on the property. 3. The room was clean; however, there was no hand soap to be found. Had to go to the front desk to get some. 4. You may want to investigate, but there were non-guest swimming. Friends of the manager. July 30, 2014
Rated 4.0 out of 5.0 by One of the better Express hotels Great staff and no problems (for a change!!) at least until I posted a review and it said my text was too short!!! July 29, 2014
Rated 2.0 out of 5.0 by Was so much better last year My family and I stayed here a year ago and had a great experience. So, it was a great choice to stay again while traveling back home two weeks ago. Well, we reserved 2 rooms. We needed a crib and they were out of them. The rooms had a mildew smell and it took forever for the AC to work. The next morning at breakfast, my mother asked the attendant in the breakfast area if they could take the trash out, and it never happened. All 4 trash cans were full and people were having to leave plates on top of them. The juice machine was leaking all over the floor. The pancake machine was never changed. I had to wait for a receipt at front desk for about 10 minutes because the manager was on phone with IT guy and no one was there to help her. We were also over-charged for our room ($17). I wish we'd had a better experience like we did last year. We'll have to really think about whether we give this hotel a try again or not. July 28, 2014
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