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Rated 3.4 out of 5 by 145 reviewers.
Rated 5.0 out of 5.0 by Great dog friendly place All staff encountered were very friendly and helpful.The facility and the grounds were neat and clean.One of the best dog friendly hotels we have stayed at. We will staying at this hotel the next time we are in West Monroe. August 13, 2014
Rated 5.0 out of 5.0 by Good place Internet worked way better than my last stay a couple months ago. I was glad for that. I will stay here when working on the area. August 11, 2014
Rated 2.0 out of 5.0 by July 28 stay The Room A/C did not work and in the south in July it is a must. The halls were hot and humid. The on site Wi-Fi did not work through the site. The breakfast was late. I have stayed at this location in the past and have never had a problem August 11, 2014
Rated 5.0 out of 5.0 by Loved it The staff was friendly and attentive, the room was very comfortable, and overall it was just a great stay! August 11, 2014
Rated 3.0 out of 5.0 by Good bed. Brown water. Bring your own drinking water. What comes out of the tap is brown! August 7, 2014
Rated 3.0 out of 5.0 by Great location Used soap in the shower. Toilet paper not stocked. The room was hot when we walked in. A not on. Room could use a deep cleaning. August 7, 2014
Rated 1.0 out of 5.0 by SORRY HOTEL FOR THE PRICE & SERVICE 1. No milk available for two days 2. No Internet Service for two days 3.Was not greeted for more than 20 minutes. 4. No coffee available and no service for more than 30 minutes 5. No front desk service available for 30 minutes when checking out. August 6, 2014
Rated 1.0 out of 5.0 by disappointed I have been a platinum member of IHG rewards for several year. This was the first time when I got to my room no hand soap and the WiFi did not work. I was there two nights and on the first morning at breakfast no plates. I probably will never stay at this location again. August 3, 2014
Rated 5.0 out of 5.0 by comfortable and clean I have never been disappointed with my stays at Holiday Inn Express, clean, comfortable, and ideal locations for the business traveler. August 3, 2014
Rated 3.0 out of 5.0 by If you like mildew this it the place for you! Traveling frequently this hotels cleanliness was the biggest disappointment in a long time. There was mildew on the shower curtain and ceiling of the bathroom. The pillows on the beds were sloppily set. And the attendant who cleaned the room left an offensive personized message on the night stand. The bathroom was also not adequately stocked after the previous guest. (No soaps). And the water was yellow and stunk. The front desk attendant said that was normal and safe. No thank you. And we didn't receive our express check out under the door like I'm accustom to. Very inconvientant. August 2, 2014
Rated 4.0 out of 5.0 by Room assignment Make sure room is clean before assigning room. Desk clerk was very responsive and considerate; obviously wasn't his mistake. July 31, 2014
Rated 5.0 out of 5.0 by Extremely comfortable bed - Friendly service This was a surprisingly -- and by that I mean exceeding expectations -- comfortable stay at the Holiday Inn Express and Suites in West Monroe, Louisiana. After staying in Holiday Inn Expresses throughout the country, and other Holiday Inns around the world, I did expect certain standards, but they were exceeded here. My wife and I both agreed that what really stood out was the extreme comfort of the beds. The staff was very friendly and attentive on check-in and check-out as well. If ever through this area again, we will definitely want to stay here! July 30, 2014
Rated 3.0 out of 5.0 by OK sleep Sad Customer Service Lazy employees horrible breakfast why serve it I dont care if it was "free breakfast" at least make it something not burn and have plates not bowls!!! July 30, 2014
Rated 1.0 out of 5.0 by Poor service and management With my work, I stay in about 100 motels each year. Problems encountered included: 1. Not enough wait staff helping with breakfast in the morning. One lady putting out breakfast and cleaning, is not enough -- especially on the weekend. 2. The night manager did not knock, but opened our door with a master key as I was coming out of the shower. I guess he had the wrong room. He did not apologize and when I came out of the room to see what was going on, he was taking towels to another room. I guess they were friends of his staying on the property. 3. The room was clean; however, there was no hand soap to be found. Had to go to the front desk to get some. 4. You may want to investigate, but there were non-guest swimming. Friends of the manager. July 30, 2014
Rated 4.0 out of 5.0 by One of the better Express hotels Great staff and no problems (for a change!!) at least until I posted a review and it said my text was too short!!! July 29, 2014
Rated 2.0 out of 5.0 by Was so much better last year My family and I stayed here a year ago and had a great experience. So, it was a great choice to stay again while traveling back home two weeks ago. Well, we reserved 2 rooms. We needed a crib and they were out of them. The rooms had a mildew smell and it took forever for the AC to work. The next morning at breakfast, my mother asked the attendant in the breakfast area if they could take the trash out, and it never happened. All 4 trash cans were full and people were having to leave plates on top of them. The juice machine was leaking all over the floor. The pancake machine was never changed. I had to wait for a receipt at front desk for about 10 minutes because the manager was on phone with IT guy and no one was there to help her. We were also over-charged for our room ($17). I wish we'd had a better experience like we did last year. We'll have to really think about whether we give this hotel a try again or not. July 28, 2014
Rated 3.0 out of 5.0 by Room and housekeeping Bathroom not what we wanted. Housekeeping kept knocking every few minutes to see about cleaning our room July 26, 2014
Rated 1.0 out of 5.0 by Room was musky smelling Room was musky smelling and hot. There was no bath soap in the room. Upon checking out informed the desk clerk who was not concerned. Worst hotel I have ever stayed at and will never stay there again. Breakfast was out of several items at 8:30 in the morning. July 26, 2014
Rated 1.0 out of 5.0 by This one needs updating and repairs While we were extremely thankful to get a room July 4th weekend for an unexpected stop, I would not return to this HIE until it has been updated and repaired. The carpet in the room was so dirty that I had to literally use a wash cloth AFTER my 5 yr granddaughter got in bed to clean her feet. She slept on the pull-out sofa that had crumbs and wrappers under the cushions. The ceiling in the bathroom had major water damage presumably from the floor above. Breakfast was virtually non-existent. We arrived for breakfast at 8:30am to find ALL trash cans filled and with trash piled on tops and beside them. The counters were full of trash. There was no milk, yogurt, cinnamon rolls, fresh fruit, breads or pancake makings. There was little dry cereal. Thankfully there were some oatmeal packets left. There was one breakfast center worker and she simply could not keep up with the sold out house. Our overall impression was yuck. One would think with the headquarters of Duck Commander just down the road as a major tourist draw, the hotel would take more pride in itself. July 22, 2014
Rated 2.0 out of 5.0 by Lack of attention to basics This property appears to be going downhill. Our meeting room wasn't set up and the trash wasn't removed after day 1. My room was not cleaned on Day 2. Some of the front desk staff was sloppy and only minimally friendly. It looks like the site isn't managed well. Also, though I called ahead, my rewards number wasn't on my record. July 21, 2014
Rated 5.0 out of 5.0 by Excellent Service The staff was friendly and helpful. Check in and check out were easy. The room was clean and there were plenty of towels. We arrived late from a long day of travel and were exhaused. The kids really enjoyed their stay as well. It was a restful night and we were ready for an early breakfast before hitting the road again. July 21, 2014
Rated 2.0 out of 5.0 by If you have to I'd recommend this hotel if you are traveling and must stop, but otherwise, I'd find something else. My room was clean, but had a dampness that I couldn't put my finger on, like it was above the pool (it wasn't), or the shower had been running. The a/c didn't work properly, either. Breakfast was not a pleasant experience. Coffee area appeared to have not been cleaned since opening, all the food that was supposed to be hot was cold (if it was there at all), the milk was lukewarm, and the fruit was bruised and borderline overripe. Mind you, these weren't one time experiences, everything I posted here was repeated daily for the four nights of my stay. July 13, 2014
Rated 1.0 out of 5.0 by Poor Service poor customer service. Management was slacking. The conference room was not prepared and was not cleaned before I had to set the room up myself. Everytime I asked someone for something they seemed to be upset that I asked. I have stayed there many times over the past 4 years and it had been several months since my last visit and I was very much let down by this encounter. July 10, 2014
Rated 1.0 out of 5.0 by Sleeping room was comfortable Hotel needs to be updated (new carpet and better working equipment. July 8, 2014
Rated 5.0 out of 5.0 by Geiger visit Everything was great except for the humidity in the room- smelled "wet." July 7, 2014
Rated 2.0 out of 5.0 by Room smelled of mildew and smoke, breakfast poor food/selection Arrived late was too tired to bother with complaining and moving to a new room. Room smelled terrible. Breakfast had little choice and the food offered was poor quality. Waffle maker did not work. Brought these issues to the attention of the staff at checkout. Was told that the cleaning staff would be informed but no other actions were taken. July 4, 2014
Rated 2.0 out of 5.0 by Damp Guest Rooms Bring your own de-humidifier! You will be disappointed with this property. I even changed rooms (with a reluctant front desk attendant) and found the same issues. June 30, 2014
Rated 4.0 out of 5.0 by very relaxing and good service I had a good experiance at the hotel. The staff was polite and professional, I stay at hotels alot for buisness and I always perfer to stay at the holiday inn because of the good staff and service I receive. I thank them for all the hard work they do. June 26, 2014
Rated 4.0 out of 5.0 by Great service and comfortable bed. Great service from the staff along with a fantastic continental breakfast. Carpets needed to be cleaned and/or replaced but other than that our stay was fantastic as usual. We have stayed at this hotel each time in June for the last 10 years and have enjoyed it. June 24, 2014
Rated 1.0 out of 5.0 by Horrible Service The staff was very rude!!!! Room was serviced 4/8 nights I was there. I will not stay there again, nor will I recommend this location to any of my colleagues. The worst experience I have ever had with an IHG brand. June 24, 2014
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