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Rated 3.6 out of 5 by 76 reviewers.
Rated 5.0 out of 5.0 by Best in the Area We always stay there when visiting WPB and have never been disappointed. June 19, 2014
Rated 3.0 out of 5.0 by Improvement Needed Basic items such as changing smoke detector batteries, having a maintenance staff on 24 hour call for over night problems, and having the hot water inspected monthly would be important. June 18, 2014
Rated 2.0 out of 5.0 by Riviera Beach FL Holiday Inn Express Metro Center The hotel and hotel guest room were nice. However, several events contributed to an overall poor stay. The biggest issue was....hotel guest had a DOG in great room lobby (on sofa) GROSS. A fellew hotel guest and I wanted to watch the HBA championship game and couldn't due to that dog sitting on sofa. The dog owner, dog, and dog bed took up the whole sofa in front on TV. The hotel clerk did nothing, except play on her cell phone. TV in room 207 is too dark to properly view No hot water one night, and next morning. June 17, 2014
Rated 3.0 out of 5.0 by Not what I expected Fowl smell upon entering room. Window could not open to air out smell. Horrible view, long-deep crack in window. Trash can in room not emptied. Room card would not work sometimes. Great breakfast though. June 16, 2014
Rated 2.0 out of 5.0 by N/A I had an unpleasant experience at this facility and do not recommend this location. June 13, 2014
Rated 5.0 out of 5.0 by Very accommodating !!! Comfy bed, very nice. Very clean, great breakfast. They have a nice pool. Great check inn service. June 12, 2014
Rated 5.0 out of 5.0 by Great view The hotel and staff were wonderful. A little noise from hall, but not bad. We stayed ocean side on the 6th floor. It is very nice to be able to sit outside on the balcony instead of having to leave your room to enjoy the fresh sea air. June 12, 2014
Rated 5.0 out of 5.0 by Great service, clean rooms, good breakfast Will recommend to anyone. Reasonable price, excellent breakfast, friendly staff! June 10, 2014
Rated 5.0 out of 5.0 by EXCELLENT HOTEL Holliday Inn Express is an excellent choice because Staff is friendly, corteous and attentive to customer's every need. Complimentary breakfast is served daily. You are served fresh variety of coffee, teas, pastries, biscuits, eggs, sausage, waffle, cereal, oatmeal, yogurt and fresh fruit. Local shops like Palm Beach Outlet, Walmart, Target, Chick Fillet, Red Lobster, downtown City Place with popular shops like H&M, Macys, Banana Republic, Brio, BB King, Blue Martini, the Comedy Club, the Theatre, and live Concerts. The sky is the limit. Everything is within 15-20 minutes from the Holiday Inn. All are Welcome! May 27, 2014
Rated 5.0 out of 5.0 by Great staff and a great room The staff was awesome. Great to address questions and quick to check in May 20, 2014
Rated 5.0 out of 5.0 by Fabulous staff The reception staff knows me by name when I walk in the front door, its like getting home after a long work day and believe me it really helps me get comfortable! Home run WPB Metrocentre! May 5, 2014
Rated 1.0 out of 5.0 by Bathroom shower had no pressure and leaked if u put it the wrong way. Th king sized bed we had was hard and the bed frame made noises every time you moved. We left on the Saturday morning around 8:30-9:00 and returned around 4:00-4:30 and our room had not been done. I went down to ask for new towels and was questioned by the front desk staff about when we left. She implies that they started cleaning around 8-830 and that we missed it. I feel personally that they should start refurbishing the hotel floor by floor. We stayed there'd two years ago and I feel it has declined since then. The hotel was great for sleeping as it was quiet. April 16, 2014
Rated 4.0 out of 5.0 by Starting to see the improvements. Obviously staff and management are working hard to renew and revitalize this property. Rooms were acceptable and the breakfast choices and breakfast staff were very good. Level of politeness of the front desk staff varied greatly from outstanding to unacceptable. Overall a good experience. Limited health room equipment that is also in disrepair April 10, 2014
Rated 5.0 out of 5.0 by Excellent location and service I recommend this hotel to other people I know, because the value. Relation quality service and price make an excellent choice when you travel. My family and I travel to West Palm Beach to participate in Amway (Team Global) Convention. We spent a little time in the hotel, but on this small time we could appraise: clean and organize hotel, employees very polite and helpful, very good parking availability, excellent access from parking to inside the hotel. April 2, 2014
Rated 5.0 out of 5.0 by Resonable rates and convenient location I have statyed at this hotel each of the past 5 years that I have come down for Cardinals spring training. It is very conveniently located to Roger Dean stadium and the variety of restaurants that we visit. The next time down, I will plan to stay here again. March 12, 2014
Rated 2.0 out of 5.0 by Not my best experience... I recently had an overnight stay while I was on a business trip and was less than impressed with the facility. From the start my room was on the third floor and when I got there the room key didn't work and I had to lug all by bags back to the front desk to try again. The air conditioner didn't work well and my room was uncomfortably warm the entire night. I got in the shower the next morning to find that the tub would only drain if you held the stopper up with your hand, so I was ankle deep in shower water by the time I had washed my hair. As much as I paid to stay one night, I really expected a little more. Also, in the room I couldn't find any information on local restaurants and was left to just strike out into the unknown in hopes of finding dinner. The staff was nice, but I felt that the facility was far beneath the standard I've come to expect duo thus hotel chain. March 1, 2014
Rated 3.0 out of 5.0 by vacation there was noise in the hallway during the night. it sounded like people were checking out at the early hours so kept me awake. the area the hotel is located is undesirable. not a greay area. homeless people in the area asking for money. probably would not stay at this one again. February 25, 2014
Rated 5.0 out of 5.0 by The beds and Comfortable rooms are why I Stay. This location is close to the businesses i need to visit. The location to Resturants and entertamment is a Plus. February 2, 2014
Rated 1.0 out of 5.0 by How Platinum guests are treated? My brother and I stayed at this property from January 4 - 11, 2014 and I could not believe the number of issues we had. When we checked in, we were given a room where the air conditioner did not work properly, and we were told that they were sold out and to open a window as maintenance staff was not available. When we spoke with the front desk, they said they would credit 15,000 points back for the inconvenience (this still has not occurred). We had our Do Not Disturb sign hung on the outside of the door one day and left for the day. When we returned the DND was placed on the inside of the door and we noticed that the beds had been made. Housekeeping had apparently entered the room with the DND on the door. Even then, the linens were not changed, or the trash taken out, the maid simply made the bed. Personal items were moved and we found ants on one of the beds. We addressed this with the front desk and were provided with stained sheets to change the linens ourselves.The day before we checked out, I spoke with the Michelle at the front desk who said that she would speak with the General Manager to make this right and they offered 15,000 points. I asked for the General Manager to call me and have called the hotel and left messages for both he and further response. I cannot believe that any guest, let alone a Platinum member, would be treated this way. The hotel was not very clean, the staff was unprofessional, and they have failed to make things right nearly 2 weeks after we checked out. Poor all around customer service. January 21, 2014
Rated 3.0 out of 5.0 by a room to avoid we came in the hotel 3 people & every day we received 2 sets of towels & every day I had to go to reception to get an extra set. the room was spacey but not clean. the bathroom floor & surrounding wasn't washed & I took my daily trip to the reception to get extra toilet paper not to mention the bed sheets weren't washed & changed daily maybe because our room was cleaned the last on that floor, needless to say the reception new me well January 9, 2014
Rated 2.0 out of 5.0 by Avoid this location I have stayed in many Holiday Inn's and HI Express over the past few years and this place was the worst. Checked into Room 235 to find the fridge had red sauce splattered across the inside, the toilet was not clean and the sleeper sofa showing stuffing out of busted seams. Was very quickly and politely moved to room 317. Walking out of the elevator the number on the room directly across was missing. Entering room 317 we found the sleeper sofa with worn cushions and looking very dirty. The fridge was not working at all. On Xmas even the maintenance guy quickly replaced it (and was very friendly). In the breakfast area all seats are cloth and stained. On the first day there was no fresh fruit of any kind offered. C'mon people, no oranges in Florida? There were bananas on the next day. Again, the place is falling apart and needs renovating bad. The staff however was excellent. Oh, one more thing - the cleaning people use the same elevator to go up to the 2nd and 3rd floor. This was a minor annoyance when leaving breakfast and having to cram into the elevator with dirty linens and cleaning carts. C'mon, put in s service elevator. There is another HI in town and on my next visit I will be considering that one over this one. January 1, 2014
Rated 1.0 out of 5.0 by Holiday Inn at West Palm Beach I am a platinum member and the Holiday Inn at the West Palm Beach was the worst Holiday Inn hotel I stayed. I had planned to stay for three days and I had to leave after the first night. The room I was assigned to was smelly, as if a dead animal was kept left some where in the room. The beds are not as comfortable and the cleanliness of the room is below acceptable qualities I have experienced at other Holiday Inn location. Another issue is the WIFI where there is no service in my room and complaining to staff, they just could not do anything except to add to my statement that, yes we do have a problem at that area. If you know the issue, FIX IT! The staff was reasonably cooperative but accepted the sub quality operation of the hotel. I would not suggest anyone to stay at this location and even considering my future stay at Holiday Inns. I am seeing a lot of inconsistencies within Holiday Inns than other hotels I stay during my travel. December 31, 2013
Rated 5.0 out of 5.0 by THE BEST STAFF OF ALL! You should be very proud of your staff! I will be back! I was on vacation for 2 weeks. We stayed in 2 different areas and yours is the best! Thank you! December 27, 2013
Rated 5.0 out of 5.0 by Perfect room I had stayed at another Holiday Inn Express on my journey and was surprised how much nieces this hotel seemed compared to the others. I feel very fortunate to have stayed with you. December 25, 2013
Rated 5.0 out of 5.0 by 2nd stay in 3 weeks. We stayed in this hotel over Thanksgiving before we went on our travels. We liked the hotel and its location so decided to stay there again when we returned to West Palm. A second visit is the best recommendation I can think of. December 21, 2013
Rated 2.0 out of 5.0 by Not what I have come to expect I have stayed at many Holiday Inn Express over the last few years, and most of them have been updated and modernized to give a nice, almost luxuries feel about them. This one I was left wanting, the hallways looked dated, the room ambiance seemed off with yellow doors and pinkish bathroom color, rooms seemed simple with no thought to decor. the tub/shower had been painted to imitate a marble look but where the soap rest is, the paint had worn off making it look worse than if they had left it alone. FYI... When I arrived I gave them my gold elite card but did not get any kind of gift bag I usually get. I had to ask for it, and then was told they were out, I asked it they even had a bottle of water, so they went in the back to look for one. Over all I think they should invest some time and money to finish what they seem to have started but never finished right. December 1, 2013
Rated 5.0 out of 5.0 by Comfortable bed, clean, and great service! My visit with Holiday Inn Express Metrocentre in West Palm Beach, Florida, was absolutely the bestest ever! From the moment I stepped into the lobby, it was so pleasant and the staff so friendly. Then, when I got to my room, I was so pleased with the decor, the cleanliness, the amenities plus the bed was so very comfortable. I slept better than I do at home! I will definitely use Holiday Inn again and recommend the Metrocentre to everyone I know. November 19, 2013
Rated 4.0 out of 5.0 by Overall Experience On balance,I enjoyed my stay with you. Excellent and efficient check in service, Very comfortable bed and a bathtub big enough for a real adult person. Negatives: Harsh, unacceptable lighting in the room and no shaving mirror with lights in bathroom Fuzzy tv reception and no music channels, which are pretty much available these days from every cable service. Awkard, ill designed coffee maker that worked poorly. Microwave and fridge good, but some dispoals utencils, plates and bowls would be a plus and make things much easier for most. November 5, 2013
Rated 3.0 out of 5.0 by Value with minor issues Good location, staff were great but had AC unit issues and 3 of the 5 days I stayed there were no cinnamon rolls November 2, 2013
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