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Rated 3.7 out of 5 by 82 reviewers.
Rated 5.0 out of 5.0 by Perfect room I had stayed at another Holiday Inn Express on my journey and was surprised how much nieces this hotel seemed compared to the others. I feel very fortunate to have stayed with you. December 25, 2013
Rated 5.0 out of 5.0 by 2nd stay in 3 weeks. We stayed in this hotel over Thanksgiving before we went on our travels. We liked the hotel and its location so decided to stay there again when we returned to West Palm. A second visit is the best recommendation I can think of. December 21, 2013
Rated 2.0 out of 5.0 by Not what I have come to expect I have stayed at many Holiday Inn Express over the last few years, and most of them have been updated and modernized to give a nice, almost luxuries feel about them. This one I was left wanting, the hallways looked dated, the room ambiance seemed off with yellow doors and pinkish bathroom color, rooms seemed simple with no thought to decor. the tub/shower had been painted to imitate a marble look but where the soap rest is, the paint had worn off making it look worse than if they had left it alone. FYI... When I arrived I gave them my gold elite card but did not get any kind of gift bag I usually get. I had to ask for it, and then was told they were out, I asked it they even had a bottle of water, so they went in the back to look for one. Over all I think they should invest some time and money to finish what they seem to have started but never finished right. December 1, 2013
Rated 5.0 out of 5.0 by Comfortable bed, clean, and great service! My visit with Holiday Inn Express Metrocentre in West Palm Beach, Florida, was absolutely the bestest ever! From the moment I stepped into the lobby, it was so pleasant and the staff so friendly. Then, when I got to my room, I was so pleased with the decor, the cleanliness, the amenities plus the bed was so very comfortable. I slept better than I do at home! I will definitely use Holiday Inn again and recommend the Metrocentre to everyone I know. November 19, 2013
Rated 4.0 out of 5.0 by Overall Experience On balance,I enjoyed my stay with you. Excellent and efficient check in service, Very comfortable bed and a bathtub big enough for a real adult person. Negatives: Harsh, unacceptable lighting in the room and no shaving mirror with lights in bathroom Fuzzy tv reception and no music channels, which are pretty much available these days from every cable service. Awkard, ill designed coffee maker that worked poorly. Microwave and fridge good, but some dispoals utencils, plates and bowls would be a plus and make things much easier for most. November 5, 2013
Rated 3.0 out of 5.0 by Value with minor issues Good location, staff were great but had AC unit issues and 3 of the 5 days I stayed there were no cinnamon rolls November 2, 2013
Rated 5.0 out of 5.0 by Great hotel Great staff. Lovely room. a very restful restful stay. Highly recommend this hotel. October 30, 2013
Rated 3.0 out of 5.0 by Loudest Air Conditioner ever Unfortunately I was unable to turn off my air conditioner and it sounded like a mini cessna flying in my room. I got it to adjust the level of cool but it was so loud and I could not get it to turn off. I finally got to go sleep after a few hours but was awoke by a childrens birthday party. Who has a childrens birthday party at hotel at 9:00 AM in the morning? Anyway if you do not like sleeping this is your place? October 27, 2013
Rated 4.0 out of 5.0 by Friendly staff and good breakfast Front desk, housekeeping and breakfast staff are very friendly and helpful. Comfortable rooms. Pool area has some traffic noise. Overall a good value. September 30, 2013
Rated 4.0 out of 5.0 by Bad Air Conditioner Even though this is a new motel, the air conditioner had a bad noise. When I reported it as I was checking out, I was told "This is a new motel and the air conditioners are also new". It may be new, but a faulty window unit was put in. Maybe enough people will complain about the air conditioner in 519 that they will not ignore a concern. September 26, 2013
Rated 5.0 out of 5.0 by All the staff was great Although this was a pleasant visit the hotel as a whole needs to be updated. September 2, 2013
Rated 4.0 out of 5.0 by Clean room and great service. Staff was great. Breakfast was fair. Maybe we were to early because before we left breakfast a lady came in with a thing of pancakes that was not ready. Had to leave so we did not have time to get anything else. We were at breakfast around 6:45am. I would stay here again. August 24, 2013
Rated 1.0 out of 5.0 by Below average We are normally never disappointed in our stay however this time it was below the normal standards of a Holiday Inn. The room was very dirty. A lot of food was left on the floor close to the beds such as chips and peanuts. When we moved the chair there was still more food under the chair. The bathroom was not very well cleaned as well. The corridor looked like it was not cleaned in a very long time and there was a lingering smell of what we thought smelled like exhaust fumes. The breakfast area was also not cleaned and mostly the tables. The only good thing is the lady at the front desk was really nice. Thank you August 11, 2013
Rated 4.0 out of 5.0 by Good Location Friendly helpful staff. Easy access to Rt 95. Computers could be better. July 20, 2013
Rated 5.0 out of 5.0 by Larry K The friendliness of staff was noteworthy. The breakfast food was very good .Serving area was kept clean , replenished and neat . June 17, 2013
Rated 5.0 out of 5.0 by Front desk! VERY helpful and hospitable! I felt like I was at home. June 4, 2013
Rated 4.0 out of 5.0 by Quite good location for reasonable price In general I had a good staying. However the breakfast was awful. I still cannot get used to this staff HIEs offer for breakfasts. May 30, 2013
Rated 5.0 out of 5.0 by Off the Beat but Convenient! The staff and very friendly at this Holiday Inn Express! A smaller quiet hotel that enables you to relax and do your work. Nearby restaurants are convenient and the downtown area is in striking distance! May 22, 2013
Rated 2.0 out of 5.0 by Needs Improvement This place has the potential to be alot better. Very good location but the Hotel needs a makeover. The front desk and breakfast staff are very nice and polite. The breakfast food needs to be improved. I was there for six nights and I never saw any fresh fruit in the morning. I mostly stay at Holiday Inn Express and know exactly what they have for breakfast. In most cases fresh fruit is always on the item. This place had bruised bananas and very little of everything else. The rooms were not very clean, my linens had small rips and holes in them. The room did not feel clean and fresh like most other places I stay at. As a platinum member I was very disappointed. I stayed there with 4 other people from my company and they all felt the same. April 18, 2013
Rated 5.0 out of 5.0 by Very Nice Stay Couldn't have been happier, Price was absolutely wonderful. Very convenient to the Fairgrounds. And not too bad of a distance to beach area. Front desk was extremely friendly and helpful. The breakfast buffett was great. Many choices and food was actually pretty darn good. Maid service a little slow and only made our beds 1 time out of our 4 night stay but it was all good. Would definitely stay there again and would recommend to friends who might be traveling that way. April 16, 2013
Rated 5.0 out of 5.0 by Friendly and Professional Front desk staff were very professional in attire and service upon checkin. Amenities were available, as were priority club extras. Everything was neat, clean, and tidy. Exactly as we expected a Holiday Inn Express to be. We did not find this at all Holiday Inn Expresses during this trip. April 6, 2013
Rated 2.0 out of 5.0 by would not stay here again Hard bed. Not a nice neighborhood. Rooms showed alot of wear. Nice staff at check in. April 6, 2013
Rated 4.0 out of 5.0 by Everything was great. One one negative comment. Everything was great. My only negative comment was that the love seat (sofa) provided very little support. Otherwise, the staff and facilities were wonderful March 21, 2013
Rated 4.0 out of 5.0 by Everything OK, great staff Everything was OK--pretty middle of the road but good value for the Palm Beach area in season. Breakfasts could use an upgrade, but it was what we expected. High marks to the staff--rooms were clean, front desk friendly & responsive. We left a jacket behind and after calling, it was promptly mailed to us. We had a "suite," which was just a room with a sitting area, but there was plenty of room to spread out for a five-day stay. Having a refrigerator & microwave was a nice feature. The plumbing worked well. It would be nice if the pool was heated. It was a bit chilly, although in fairness it was abnormally cool for the time of year. I would stay here again. March 16, 2013
Rated 1.0 out of 5.0 by Loud, expensive, horrible bed The bed was perhaps the worst thing I have ever slept in, needless to say, we did not sleep well. The refrigerator was making an obnoxious noise, we contacted the front desk and was informed it was working normally and the noise is normal. The linens were AWFUL, it was like trying to dry yourself off with sandpaper. Overall, the room looked old and not well maintained. For the price paid, the value was terrible. I would never stay here again nor advise any friends or family to stay here. March 9, 2013
Rated 4.0 out of 5.0 by Superb Front Desk Staff The front desk staff here couldn't have bee more wonderful. Zayas did everything he could to help get me an early check-in. He couldn't have been nicer. Star helped us with dinner recommendations in the area and helped me with a late check-out. They were both FANTASTIC!!! The rooms however showed signs of wear and tear. The bathroom tiles were caulked into place and the beds left much to be desired. Keep the staff...Upgrade the hotel. March 9, 2013
Rated 2.0 out of 5.0 by Musty Room The hotel when first entering is pleasant, the staff was friendly at the front desk. Our problem was with our room, it had a heavy musty oder.Housekeeping never came to our room to clean. We had to get our own towels from the front desk. Although the hotel manager at the front desk did apologize and took 10% off our total bill. February 25, 2013
Rated 5.0 out of 5.0 by Great value Stayed for a working vacation and was satisfied. I will be back. February 25, 2013
Rated 5.0 out of 5.0 by Great staff The management staff is extremely helpful, knowledgeable about local eateries and truly concerned that the guests are treated well. Stayed at this location 3 times previously and plan to stay there exclusively in the future. Centrally located to the airport, fine dining and major highways. Excellent value. February 17, 2013
Rated 4.0 out of 5.0 by Breakfast and bed comfort Poor choices and quality of hot breakfast. Cold breakfast items were good. Mattress was fair for comfort. Soft and firm pillow choices were good. Shower head did not work as anticipated or properly. February 15, 2013
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