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Rated 4.1 out of 5 by 218 reviewers.
Rated 4.0 out of 5.0 by Batamの中ではトップクラス 部屋はまとまりよく、ベ���ドの寝心地もとてもよかった。 客室のインターネットスピードもインドネシアBATAMでありながらもとても満足に接続出来るスピードでした。 客室1つ1つにワイヤレスLANルーターがあるので電波が弱いなんてことは全くありません。 ただ残念なところは、朝鮮人が多く宿泊しておりハセヨハセヨとうるさいし、朝食では早い時間から団体できてさらにうるさい。 これはホテルとしては大口客で仕方ないだろう。 ただ、ここに宿泊すれば部屋は快適だが、毎朝の食事で朝鮮人がどっとくることを気に留めておかなければなりません。 体力維持でジム、スイミングプールを多く使用しましたが、あまり使用者がおらずのんびりとトレーニング出来ました。 スイミングプールは時間を選べばほぼ貸切です。 May 21, 2015
Rated 5.0 out of 5.0 by Excellent services from staffs Overall stay is good and all the staffs is friendly , my kids like the pool with slide and the kids club. there is a lot of varitly for breakfast , we have a Sat night Bbq buffet at the resort and the food is good, there is even a live band for you to enjoy. May 20, 2015
Rated 3.0 out of 5.0 by A Stay Which I Won't Forget The staff at the spa was sweet, she asked if I wanna have my massage but as it was my last day there I sadly have to reject her. Overall, the trip was ok. I did not make it to the pool as we were mostly out. Other than that, it was ok. Will come back again, maybe a couple of months from now shall see eh. But would expect your staff to be more well trained and with a better service attitude. May 20, 2015
Rated 1.0 out of 5.0 by Dirty washrooms and Staff doesnt pay attention I went there to celebrate my birthday with my wife. I wanted to have pleasant and memorable experience. I must say that I was very disappointed with the way things happened which ruined my special day: - 1) When we reached Batam ferry terminal, there was no one to pick us up. We were not communicated as to when and at what time will the pickup arrive. We waited for approx. 20-25 minutes, before the pickup arrives. I find it quite unacceptable. 2) After checking in into my room, I went to have lunch at your Terrace Café. We (me and my wife) are vegetarian, so we ordered few vegetarian dishes. I specifically told waiter to make sure that food served is vegetarian and he assured me that he will take care of it. After about 5 minutes, before my food was served, I was served with some crackers as starter. After consuming 2-3 crackers, I felt something is not right. To my sheer disappointment, the waitress told me that these are PRAWN crackers and hence are not vegetarian. I fail to understand why they serve me with PRAWN crackers when I specifically requested for vegetarian food. 3) Later in evening I went for dinner again at Terrace café as I didn’t have much of a choice for food being vegetarian. I was being asked to sit inside, as outside by the pool it was BBQ nite. I went inside and sat for about 5 minutes but no one attended to me. I called the waiter who then told me that ala-carte food will be served today at sports lounge at level 2. I went to level 2 and there was no seat available. I have to keep standing there waiting for seat for approx. 5-7 minutes as it took time for your staff to arrange extra table for me. 4) After a long day, when I went to my room I wanted to take shower before I sleep. To my utter disgust, when I turned on hot water, the water was very dirty and yellow in color. I called your hotline who then sent engineer to fix that. After about 15 minutes, engineer told me that he can’t fix it and he has called mainline to inform them. Later I got a call from mainline and they advised me to shift room at almost 12 mid-night. They shifted me from 3206 to 3910. New room, but same problem of hot water. Only thing is that this time I ignored it and instead of calling your hotline, took shower with cold water. I am sure if you consider the above points, you will understand why I am unhappy and rated you guys poorly. We paid for service of Holiday Inn but that’s for sure not what I expected. You guys basically ruined my day. May 20, 2015
Rated 5.0 out of 5.0 by GOOD ENVIRONMENT AND COMFORTABLE STAY Good and comfortable stay. We will come back again for sure with our families. The kids enjoyed themselves and the adults have a relaxed time. The staffs are friendly and helpful.. May 20, 2015
Rated 4.0 out of 5.0 by Good service, facilities - Good service - Wide range of facility: swining pool is not a great as the picture - Friendly and attentive staff - Nice spa experience. May 20, 2015
Rated 3.0 out of 5.0 by Communication needs to be improved greatly ! I had recently organised a family getaway in an attempt to celebrate my husband's birthday as a surprise in May. I had communicated with the guest services personnel personally at least two weeks prior to my check-in. I have to give credit when credit is due and the email correspondence with the hotel representative was timely. I had even made calls to ensure that everything would go smoothly. I had asked for 5 suits - 4 1bedroom and 1 two bedroom suite. I had requested for a birthday cake as well and requested for some simple decoration that would surprise my husband when he entered the room. The email correspondence that took place between myself and the hotel representative ensured that we were going to get rooms on the same floor and that all the relevant departments were informed of my requirements. I had also at several times reminded that this had to be a surprise for my husband. However, upon reaching, they said that they didnt have enough 1 bedroom suites available and had upgraded our room to a 2 bedroom suite. They did not arrange for any simple decoration because they were not informed apparently. However, the hotel rep who liased with me had forwarded a copy of his mail to the duty manager. All the rooms smelled musty. There were flies in the rooms. THere was a hole in the bedspread. The rooms were on different floors. In the end, I was given 3 2-bedroom suites and 2 1-bedroom suites which thankfully was not charged at any extra amount. There were also inconsistencies between the rooms for example, some had a dvd player and some did not. The hotel rep who liased with me could not even make a courtesy call to see how we have settled in and when I had requested to see him, I was told that he was unavailable because he was attending some training. Only the General Manager was kind enough to enquire and made it possible to send him down. There was not even any inclination for any sort of compensations for the disastrous play of events. The different departments need to communicate better and there needs to be a proper handing down of information when one shift takes over another. Holiday Inn is a brand name that I trusted and I was disappointed by their service standard. May 13, 2015
Rated 3.0 out of 5.0 Furniture has seen its DAYS...Service Staffs were wonderful We chose Holiday Inn Batam always because of Tea Tree Spa, recent stay. we found familiar faces not around and the new therapists' skills weren't as good. Therefore prices is relatively high for the standard now, it is not worth to pay. The Furniture is getting worn out and old. We felt the room looks clean but we started feeling itchy and rashes developed after we lie on the Bed and /or using the blanket, we don’t know how much not so visible dirt/dust there was around that caused this. The Sofa and even the dining chairs were sunken in already… the furniture has seen its DAYS and I’m wonder why they are still there. We still love the Pool area and Food quality and realized the prices for the food improved. Most commendable is Dragon Inn Chinese restaurant that served good tim sum at reasonable prices. We never have the chance to explore it during previous trips. BBQ Buffet was also value for money and highly commendable staffs at the outside dining area. The Live entertainment provided by 3 band members sang well. We are very regulars (sometimes going together, sometimes separate trips with other friends) at Holiday Inn Batam, and over the years we seen Holiday Inn at its BEST, but frankly not This recent Stay we just have had. The next time we will wonder, should we be looking elsewhere? May 13, 2015
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