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Rated 3.9 out of 5 by 83 reviewers.
Rated 5.0 out of 5.0 by Pleasantly Suprised My family of 7 stayed for 2 nights. It was very enjoyable! The food was great (room service, breakfast buffet, bars and restaurants). The facilities provided many options that we took advantage of: the kid's playground, kid's pool, adult pool, spa, table tennis, Game room (wii, air hockey, foseball, pool). All of the staff was friendly and quick to serve. It was quiet and very relaxing! August 13, 2014
Rated 4.0 out of 5.0 by Overall Decent Stay We stayed for two nights and it was a very good experience barring minor niggles. Good part first, very commutative and supportive staff all around. Good facilities for children of all ages, the water slide was the one my daughter enjoyed most. There are a quite a few games at games center though we did not have time. The trips to the city was organized and managed very well, ensuring all guests are dropped and picked up on time. The pick up and drop to ferry also was very well arranged, I went to Waterfront which is a stone through distance from resort. Now the let downs, the safe deposit locker did not work and though I requested for repair it was not done but since it did not affect me much as I locked my valuables in my suitcase. The property is a little dated and some water spilling in the bathrooms noticed. We could try only one restaurant (Terrace Cafe ) which we felt is just average the other ones we did not try. The Japanese one is supposed to be better. Despite these minor troubles overall stay was very enjoyable and the Spa is the best ! Don't forget to use Kids Club if you have small children. August 13, 2014
Rated 4.0 out of 5.0 Rest Good place to relax and out of city. Very quiet, good ambience, good food, friendly staff August 8, 2014
Rated 2.0 out of 5.0 by 超级一般 房间一般。空调巨响。早餐差样式少不新鲜晚餐差难吃炸鸡腿还没有肯德基好吃、牛肉硬的咬不动。地理位置差。离海滩远没有水上活动。出去酒店环境更可怕。按摩还可以,就是贵。洗澡水不热还发黄。家具陈旧。走时落下一个墨镜说好当天给我寄出啦也没有寄出!服务差(请还我墨镜!) August 8, 2014
Rated 4.0 out of 5.0 by Great experience at Batam I had been to Batam many times. This is so far my best hotels in Batam. Service is excellent and the shuttle buses to shopping malls added extra convenience. August 7, 2014
Rated 3.0 out of 5.0 by Good time outside the room and great service We were there for a relaxing weekend with the kids but did not get off to the best of starts due to the smell that welcomed us when we entered the room. It smelled stale and not being aired. We found some dust and debris by the side of the bed. When we contacted the housekeeping they said they will come and clean but after our visit to the pool and back it was not cleaned. When we called the 2nd time around then someone came to clean and spray some air fresheners. That experience aside, we had a wonderful time and the kids definitely enjoyed the most. We would be back but hope there is something done to make the rooms smell better. August 6, 2014
Rated 2.0 out of 5.0 by horrible customer service atrocious attitude displayed by front desk staff, slow service, but spa was good August 6, 2014
Rated 4.0 out of 5.0 by Comfortable place to relax in Nice place. Can see that many people came here to enjoy the famed Holiday Inn treatment. Will come again for a longer stay. August 4, 2014
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