Rated 4.5 out of 5 by 416
Rated 1.0 out of 5.0 by Verified Reviewer Quite disappointing
We redeemed points for the night at this resort. Upon receiving confirmation of accomodations to sleep 5, (2 adults, 3 teenagers - 17, 16 & 15) we walk into our room to find (1) king size bed. A call to the front desk & ~20 minutes later, we are given a room with 2 full size beds, no pull out couch. Another call to the front desk, only to be told there were no other rooms. Upon asking for a roll away for one of our girls to sleep on, we were, quite rudely, informed that none were available. Where was it that the fifth person, who was accounted for on the reservation, expected to sleep?? I had to ask for additional bedding for the floor!! Even that required a second call to the front desk to receive when after an additional 20 minutes it had not been delivered. When finally delivered by housekeeping, who appeared to have been woken up, it was only a sheet!?
The guests above us had at least two large dogs who felt the need to awaken us ~5:30am & then bark furiously each time we walked out the door.
Upon questioning the front desk at check out, we were, again very rudely, told that "It was not our fault. We even had to upgrade you from the room you booked that you didn't even have to pay for. You will have to take that up with IHG." My reservation confirmation clearly indicated a room to accomodate (5). I also feel with Spire Elite status, I have in fact "paid for" that less than expected room through brand loyalty. A loyalty I find myself questioning.
June 18, 2016
Rated 1.0 out of 5.0 by CECIL45 Worst trip ever
This was by far the worst employees that I have ever seen. It appeared that they just didn't care. Having to stand at the desk while being ignored so they could talk on the phone. I went to relaxes but I was about ready to grab one of them.
June 17, 2016
Rated 5.0 out of 5.0 by jen129 Great service, lovely room and beautiful location!
My family and I stayed here for one night. The beachside views from the lobby and the room were wonderful. We enjoyed everything about the hotel and were able to walk right to the beach from our room. It was excellent!
June 16, 2016