Rated 4.4 out of 5 by 841
Rated 5.0 out of 5.0 by Vacationer122 Secure property, comfortable room, great for kids, close to Disney.
I would recommend this location to stay. My stay was enjoyed mostly by my family as I was balancing business and vacation time. They thoroughly enjoyed the property and felt secure.
June 29, 2016
Rated 4.0 out of 5.0 by jojo1920 Comfortable clean hotel
Comfortable clean hotel with good pool and atmosphere. Walking distance to alot of eating establishments.
June 26, 2016
Rated 5.0 out of 5.0 by Damy39 Great service
This hotel was a surprise, very clean and comfortable beds and the staff were great.
June 23, 2016
Rated 2.0 out of 5.0 by StevenKII CC Authorization Form Issues, Disappointing Customer Service
The Holiday Inn Resort in Orlando Florida near the Lake Buena Vista area earned my first poor review. I booked a room for my brother at this property. I submitted a credit card authorization form 2 days before his arrival. I called the next day after E-Mailing it in and was told it had not been received, so I resent it. At check-in the GSR attempted to charge my brother for the room, he said "my brother sent in an authorization form", the agent said no form had been received. So my brother handed them a physical copy. I called later that day to ask about it, the agent that answered said the form had never been received in the FAX machine. I said I E-Mailed it as instructed and sure enough, the agent confirmed it was in the E-Mail. The agent apologized, said my brother would receive free breakfast and would not be charged a resort fee. No one ever contacted my brother regarding the breakfast, when he called the front desk regarding breakfast, he was told he had no free breakfast but due to being Platinum he could have it. I called the following morning and spoke with the MOD, Hamad, a nice man. He apologized again assured we would not be charged the resort fee and had someone run the free breakfast voucher to my brother.
My brother had no complaints regarding the actual property. We are only disappointed in the customer service and lack of follow through on promises.
June 20, 2016
Rated 4.0 out of 5.0 by Sio2ga Had a good stay, but.............
I tried to tell the lady that checked me in that I would lose my points if I didn't have my stay recorded that day - she told me that "you don't lose points and they don't expire". Guess what? my stay wasn't posted until a week later and I lost over 10,000 points. I called and had them restored since I pointed out that I had stayed within the year and that the stay didn't post until a week later. This took me time on the phone to do. Staff needs to be trained on how the rewards system works.
I had read the reviews on appleby's and they were all bad so I didn't bother trying them out. Aside from not having good food ( or having a restaurant with a bad reputation) my stay was great. the room was great and the kid's suite can't be beat. I do recommend staying at this hotel.
I used the free shuttle which saved on parking fees, but the return shuttle was 15 minutes late and there is no shelter or shade in 95+ degree heat. That seemed like a long time to stand in the sun! I guess it beats paying parking though.
June 20, 2016
Rated 3.0 out of 5.0 by Nan48 Great For Families, Kids & Young Adults
NOISY! Stay was "ok", but pretty noisy at night due to pool/hot tube areas being open until 11PM. Our room was on bottom floor, as requested, but right next to the hot tubes. Our AC did drowned out most of the noise when it was on, but when it went off, we could hear the people in the hot tubes talking/laughing loudly. Did complain to Management the morning after our first night stay. The noise the following two nights wasn't as loud, but, when AC went off, could still hear the people in the hot tubes.
The cost of the breakfast buffet was too much ($10)! Bought the pre-paid vouchers, but the buffet was the same food each AM.
Took the shuttle from the hotel to Disney, but it took us 1 hour to get to our Park (shuttle to Tram to Bus). Should have drove our vehicle and paid the $20 parking fee! Would have been much faster with no waiting.
Bottom Line: This Holiday Inn is much more for families, kids and young adults...............definitely not Senior Citizens.
June 19, 2016
Rated 1.0 out of 5.0 by jimix Added Fees
The added fees are unreasonable.
The elevators are broken.
The facilities all need repairs.
The staff are slow.
This review is so heavily censored I cannot post very many details.
All the responses I've received have been rude and canned.
June 14, 2016
Rated 4.0 out of 5.0 by MichaelM. Large comfortable rooms near WDW
Stayed at this hotel for two nights. On the up side, the room was very large with comfortable beds and the usual amenities. On the down side, the hotel shows a great deal of wear and tear, and parking can be difficult. The spaces are very small and the lot fills to overflowing at night.
June 12, 2016