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Rated 4,1 out of 5 by 124 reviewers.
Rated 4,0 out of 5,0 by Good location, lovey staff Two night stay. Check in easy with helpful and informative staff. No car park but directions to public car park at The Mailbox and told that the parking token could be activated for a 15% discount. Hotel is modern contemporary design, bright, and on the 23 and 24 floors of the building with picture windows and great viewsacross the city. Plus a restuarant and bar on the 25th floor which has 360 degree glass, plus an outside seating area with fantasic views. Lift is a little annoying. You need to insert the room card to access the bedroom floors. If you are not quick enough it flits between the restaurant an reception floors which are 18 levels apart! Bedroom was clean tidy well appointed but dissapointingly appeared a little tired ,the wardrobe had chipped paint, the towel rail in the bathroom was loose and at risk of pulling out of the wall. However the bed was comfy and all linen was fine. Only ate breakfast. As it was the weekend we had a two for one deal, otherwise it would have been pricey at £18 a head and we would probably have headed into the city. Full english breakfast looked and tasted lovely but was only warm and not hot. However there was a good selection of fruit juices, cereals and continental options and you can have as much as you like. Service was really good with polite attentive and friendly staff. Did pop to the bar one afternoon. Waiter service only which was slow and we seemed to be the slowest. However once they realised we had been waiting probably about 15 minutes for a drink they were apologetic and quick to rectify. In summary would I recommend it and would i stay again - inspite of the negative points above, yes. it has a generally nice feel to it, and if they address the minor points then it was good value for money, well placed for the city centre and with a plenty of bars and restaurants a few paces away, that have a great lively atmosphere but with the bedrooms 20 floors up they dont impact upon a a good nights sleep 15. August 2014
Rated 5,0 out of 5,0 by First class. Great location, service and accommodation Stayed just the one night on business, however will certainly return with my wife for a weekend! Set on the top 3 floors of the Cube (part of the mailbox) the views of Birmingham are impressive - benefiting from floor to ceiling windows. The room was clean and spacious. The service and welcome excellent. I would thoroughly recommend eating at the Marco Pierre White Steak restaurant - service and food quality was first class, price was reasonable. If I'd arrived a little earlier i would have eaten in the many restaurants within a stones throw of the hotel, however glad I ate on site. Get a window seat if possible! Breakfast is served in the MPW restaurant, so again a high standard of ingredients and service. Whether on Business or Leisure i'm sure you won't be disappointed - some of the rooms had balconies, a definite to try and book Only criticism was the parking - you only get a 15% reduction on parking in the mailbox, which is about a 5 minute walk from reception (and not obviously sign posted). 15. August 2014
Rated 3,0 out of 5,0 by Funky minimalist hotel Good hotel for business traveller. Reception area is quite stark. Rooms are quite minimalist in design and in block colours - okay if you like that particular colour! Beds comfy. Some great views over the city. Bar meal was fine although as a single female I felt I was invisible to the staff! 12. August 2014
Rated 5,0 out of 5,0 by Wonderful stay! It was my partners birthday and we really had a wonderful time. Our room was upgraded and it was so spacious with the most amazing balcony and view. The staff were very professional, friendly and helpful, they really pulled out all the stops for us! Will definitely be going back! 11. August 2014
Rated 2,0 out of 5,0 by Not Great experience Had Once Fire Incident in the middle of the night. The hotel is not child friendly. 11. August 2014
Rated 4,0 out of 5,0 by Excellent Room but poor Room Service I'd come in from a long drive and was very hungry. I tried to order room service 15 mins before it was due to close, but the staff member told me that the kitchen was closing! So i had to settle for a take-away pizza instead! Apart from that, front-desk staff were brilliant at checking in and out and polite and courteous. The Room itself was also very nice with an amazing view!! I would like to come again and hope that for next time that their Room Service staff are more accommodating. 11. August 2014
Rated 1,0 out of 5,0 by Poor sleep / noisy rooms On the outside the hotel looks great with a superb restaurant to boot. However, the rooms are way to lareg and not condusive to a good nights sleep due to way to much natural light and windows. 11. August 2014
Rated 3,0 out of 5,0 by Modern hotel but poor service Hotel is modern and decorated in vibrant colours. Rooms are on the small side and furnished relatively simply with modern furniture. Service is a little approximate. Expect to have to ask for everything you need. D Don't even bother heading to bar, service is terrible. 1. August 2014
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