Rated 2,0 out of 5,0 by Xelestial Actually the worst hotel experience I've ever had
I know no one wants to read bad reviews and I think this may be only the third or so negative review I've given out of probably 100. But I want to give my honest experience and let you decide for yourself.
I was born and raised in Fort Myers. I came back to celebrate a baby shower along with my husband and I thought that it'd be nice if we tried a hotel that was something different. Especially since we were attempting to make up for missing our anniversary and Valentine's day, as well as our last month together before our second child arrived. Since Hotel Indigo was rated number 1 there for Couples, after reading a few hours worth of reviews, I decided to try it.
I normally use Hotwire to reserve a room, but I decided to go ahead and pay near to full price by booking with the hotel itself online (IHG). I also am a Priority Rewards member. Because I live in Fort Myers, multiple friends and family had heard of the hotel and wished me to give a recommendation after I tried it myself. My best friend's mom even was looking for a place for her wedding reception so I took it upon myself to note every little thing that was right or wrong about the hotel.
We got in Saturday night around 10 pm. The staff, Kathy I believe, was very professional and polite. When I walked into the room, I was underwhelmed. The room was fine, I guess, but for the price I paid? I had asked for a corner room, but I'm guessing I didn't get it because the room was pretty small. The view was alright, just looking out over the river district with some bridges in the distance. But herein started the issues, which for your reading convenience, I will outline:
-The room's AC was off when we came in, so the room was sticky and hot. Lovely.
-The moment we walked into the room we wanted a shower. We found that the shower made a terribly loud vibrating noise and called the front desk. They sent engineering up and the man was very polite and professional and told us he believed something was clogged. He said it'd take at least a half hour to fix and figured we were tired so suggested coming back tomorrow while we were out. We agreed and were left to take the shower with an incredibly unrelaxing and LOUD vibrating sound.
-I asked if the engineering guy thought we should try to get another room, but he said the hotel was packed with basically no room free thanks to two wedding parties. Great, so we had no options.
-The shower has no door, in a European style. I cannot say that that is a negative for everyone, but I wish that someone had noted it to me because it makes for a very messy shower. We had to have towels down everywhere because the shower was hitting the wall when we tested it and my poor tired and hot husband had to go down and get more.
-We ordered a pizza and was told that we had to go down in get it, that he could not come up. Again, my poor husband had to throw on his clothes (we'd just finished our shower) and walk all the way down to get it. Kathy apologized, but we knew it wasn't her fault. Definitely just one more inconvenience on top of many.
-We found that there was only a small wastebasket in our bathroom, and a tiny recycling bin in the living room. There was no trash can at all. We are all for recycling, but what about food, which can't be recycled?
-In our room, there was no microwave, fridge, or even utensils.
-The AC was LOUD! Woke us up coming on a few times. It wasn't always loud and was definitely newer, but beware of the possibility.
-The next morning, we were woken up by the same vibrating sound at 7:00 am for 15 minutes as our neighbor took a shower and we were forced to wait until they were done so we could go back to sleep.
-We were out all day and when my husband got back (I was elsewhere), forgot we had to call maintenance to fix our shower. So my husband had to go back out with a friend and wait an hour or two for the shower to be fixed. It was supposed to be a 30 min fix. The rooftop bar was of course, closed even though it was about 7 pm so he had to go all the way to a neighboring bar.
-We were told by the front desk, Kathy, that the shower wasn't really something they could fix and just not to turn the shower head all the way, just do it at half way and it won't vibrate (which by our second shower, we had figured out.) We felt like this was like a doctor telling us "your arm is broken, so don't use it".
-Thoroughly annoyed so far, I asked my husband to go down and find the manager. The front desk, still Kathy I believe, said the manager was out (this was on Sunday) and said she could do nothing. So there went any hope of actually redeeming our vacation in any way, since apparently their employees are powerless.
-Later on that night, friends came to visit and brought food. When we said we had no utensils or even trash cans, and mentioned the whole shower bit, they noted that they hoped we had not paid much for something so ghetto. I told them sadly we had, but likely never again. My husband noted he supposed we were paying for location and novelty.
-The next morning, Monday at 9:55 am we had the pleasure of being woken up by a fire alarm. Over the speaker we were instructed to leave the building and dragged ourselves out of our beds in our pajamas and walked all the way to the parking garage because we figured whatever had happened, we didn't want to wait outside downtown on a Monday morning with bed hair and PJs. We passed a fire truck or two on the way and figured it was legit or at least a false alarm. I was about to leave to my mom's house when my husband decided to let the hotel know where we were whereupon Kathy informed him it was a test. Furious that no one even told us about this, we walked all the way back to the hotel.
-As soon as we got in, we wanted nothing more to do with this place and took a shower. The vibration was gone, even at full blast so Kathy must have been ill informed. However, now the shower was for some reason unbearably, scalding hot so we had to put it as close as possible to the Cold setting and it was STILL too hot. We just took a shower anyway, and packed up our things.
-Before we left, we went to see Guest Service Relations and complained about the shower, the fire alarm (which it turned out was NOT a test, I suppose Kathy was misinformed or confused but it WAS a false alarm) and the utensils and trash can. We said we had a long list of little things but though she seemed disappointed we didn't enjoy our stay, she basically indicated up front that she was "unable" to credit our account and that she couldn't do much since our stay was over - and she apologized for being out over the weekend. She also said the shower thing had only popped up this weekend and seemed to indicate other guests had been affected.
Abbey also said that she couldn't really do much because while all of it was unfortunate, it "wasn't really their fault" and they had done the best they could. She offered a gift certificate of unknown value and her deepest apologies. We did not want a gift certificate as why would we ever want to stay here again? And mentioned we had family here who we really could not recommend this hotel to. She suggested they used it and said she'd like to offer us a free breakfast but breakfast was over so really, again, she couldn't really do much. We just accepted that the gift cert would be mailed to us and vowed never to stay there again.
-AWESOME bed! Would have loved to have one morning in it where I didn't have to get woken up. Would have rated sleep quality 5 without the interruptions.
-Good quality of what furniture is in there, though obviously used and in some places, minorly damaged
-Good location and nice style
-Pretty quiet. Stayed in room 502.
When we come down from now on, we will most likely be looking at other non IHG hotels because we have never had a bad experience before at even the lowliest hotel. We don't travel a whole lot and our standards aren't really very high, but we at least expect a spacious, comfortable room with a nice view if we are going to pay full price. As well as a level of customer service that this hotel was unable to give. I doubt other Hotel Indigos are like this one, but I would never pay full price for this place unless you are just there for the location and amenities. I took a risk hoping for an excellent experience and got burned. Here's hoping you don't.
20. Mai 2013
Rated 5,0 out of 5,0 by MontrealMadame Very nice hotel - great location - cute roof top bar
Location really says it all - this hotel is located in the most adorable section of Fort Myers - I wouldn't call it downtown exactly - although I guess it probably is. You are not anywhere near the beach - but then if you wanted beach - you shouldn't stay here.
Nope - you are in a charming walking area, chock-a-block with cute stores and night life. The hotel itself is inside of a circle of shops and restaurants - it actually has 3 different entrances - but the GPS had no issues finding them, the valet service was prompt and pleasant, check in was painless and fast, and I thought our room charming. Bed was comfy - and while the view was nothing - I don't need a view if what I want is a good night's sleep.
Bathroom did not have a tub - instead it had a walk in shower with a lovely massage head - very nice, and good quality soap and shampoo. For our purposes - perfect.
My sisters made good use of the roof top terrace, which apparently has free drinks for women on certain days - and I did look at the tiny pool - just to see it.
3. Mai 2013
Rated 4,0 out of 5,0 by RossO Excellent location, walking distance to all the downtown events
Excellent staff, great location and central to to downtown Fort Myers , Walking distance to nightlife and Restaurants and the waterfront.
23. April 2013
Rated 5,0 out of 5,0 by KATGIRL Welcoming Staff....Priceless
Celebrated my 50th Birthday in Ft. Meyers. The staff was excellent. They greeted us with warm smiling faces. They kindly signed a birthday card along with a Big balloon and delivered it to my room. I will say we were on the second floor over some kind of machine that would turn on and off often. It was a little hard to sleep but...still a great place.
21. April 2013
Rated 3,0 out of 5,0 by 4starstays 4starstays
better than average: pillows, tv, size of room and bathroom, service.
everything else was average for a 3-3.5 star boutique hotel.
The following were disappointing touches, which separated this hotel from nicer boutique hotels: powdered cream, instead of the small plastic half and half cups, for coffee; cheap moisturizing lotion in flat packages, not bottles; beer for sale next to front desk but no bottle openers available or provided to front desk staff; "business center" has counter size desk with desk size chairs (can't sit and use the computer); and worst of all -- never, never, never forget your razor (there is no gift shop or convenience store nearby): the gratis disposable provided by the front desk is the very cheapest, worst single blade disposable available. It took me 5 days to heal more than 2 dozen nicks and slices!
3. April 2013
Rated 5,0 out of 5,0 by ShopGirlPaul10 Awesome Property
My new favorite hotel in the Ft. Myers area. Awesome property, great staff and cool rooftop area (pool, bar, fitness center). The beds are incredible-you will sleep like a baby. Close to fun shops and eateries. A definite stay in the area. Why stay at the beach when you can stay here and have the best of both worlds. I will be back for business or pleasure!
1. April 2013
Rated 4,0 out of 5,0 by NandP Nice room in a great location
The Indigo is located in a dynamic and interesting part of town. There are loads of shops and restaurants within easy walking distance so it's an interesting place to stay. The room and the bathroom were large, stylish and very clean. The bed was very comfortable. There was a nice roof deck with bar and pool. The lobby bar was not open to the public when we were there. The entrance to the hotel is a little awkward and confusing - a very large, relatively empty space until you turn a corner and see the lobby. Seemed a little short on staff when we were there. People seemed to be doing double duty but we didn't have any real complaints about the service level. We enjoyed our stay, would stay again and recommend to others.
21. März 2013
Rated 1,0 out of 5,0 by Sprinkles Don't let its looks fool you
We had high expectations for the Hotel Indigo Downtown in Fort Myers FL. All of our guests were from out of town, and I wanted that weekend to be as flawless as possible. It was to be a great experience for my guests attending our wedding on Saturday March 2. We had a room block for 13 months in advance, and it was nothing but problems back then, and that should have been my first red flag.
Getting a hold of the director of sales and catering was always a daunting task. She was never in her office, does not return phone calls at a timely matter, and is short on emails. That should have been red flag number 2. Even now, 3 weeks after the event, I’m still doing damage control for my family, because their bills were wrong, the amounts charged were incorrect, and they all have complaints.
Check in is at 3pm hotel time. Wrong. our rooms weren't even clean until 4:00. We showed up to check in, about 8 rooms at 3:00pm, to find they have not been cleaned. Once again, not enough staff. So my attendees were forced to sit in the lobby for an hour and a half. Once we were allowed in our rooms, we realized they put us in the wrong rooms. These rooms were put on hold for 13 months. They still got them wrong. One of my guests, also checked into her room, and it was still dirty.
First and foremost, parking. They had one person working the night of our event. The hotel knew for 13 months, when we booked the event, that there would be 75 people driving in for this event. They assured us when I verified the week before, there would be ample staff. People were forced to leave their cars parked in the street for up to an hour. People were going back to street every hour to check on their cars, and find them STILL sitting in the street because valet had not picked them up. We left all keys at the front desk. This was at 3:30pm. Per our contract, Valet parking was to be free for our guests attending our rehearsal dinner on Friday March 1. It ended up being free, after hassling the front desk stuff to find Carol to verify it. But the problem wasn’t payment of parking; it was the ACTUAL VALET PEOPLE! Also, our event was to begin at 4pm, and the room was not setup until 4:45pm, again 75 people were forced to sit and wait down stairs. They have known about this event for 13 months. Then once the event finally began, the bar was charging my guests, which it stated in our contract that it was going to be an open bar. So again, the bride was doing damage control at her own party. They also ran out of food every 10 min, and I would continually have to find someone to replenish it.
I, the bride, in my wedding dress, arrived at the hotel around 9:45pm, and noticed there was no valet at the kiosk outside. So I walked up to the front desk and asked them to take my keys, and they told me to go back outside and wait. IM IN A WHITE WEDDING DRESS!
If u want a nice, memorable stay, stay anywhere else but here.
18. März 2013