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Rated 4.1 out of 5 by 161 reviewers.
Rated 1.0 out of 5.0 by Overall Poor The room was dingy, the door lock did not work, dirty curtains, broken glass on the breakfast tray (never taken away by the cleaning staff), very noise and the phone did not work. We rented two rooms - regular and suite - will not stay at this location in the future. Stayed in the Waco location previously this did not meet even 10% of the wonderful visit in Waco. February 27, 2014
Rated 2.0 out of 5.0 by Hotel lobby The hotel smelled when you first walked in. My room did not appear to be cleaned, light switch was dirty. I would NOT recommend hotel to anyone. February 27, 2014
Rated 5.0 out of 5.0 by FANTASTIC staff and service Have no doubt that this is an older property and it could use a bit of updating, but the staff has done a great job of maintaining the existing furniture and decor and has kept this property clean. I appreciated the warm welcome by the front desk staff and recognition as an IHG Platinum member. They did a complimentary room upgrade, which made my stay much more pleasant to spread out and complete my work. The fitness center is small, but contained the equipment necessary for my workout routine. Another plus is that I had a good nights sleep in the comfortable king bed with almost no noise from the street or other parties within the hotel. A big compliment on the breakfast, which was nicely prepared and served. It was also delivered in a timely manner (a welcome change from other Hotel Indigo's I have stayed at). If I was in the area I would definitely stay at this hotel again. February 25, 2014
Rated 5.0 out of 5.0 by Excellent service All the employees were very helpful and amicable. The bed was very comfortable and clean. February 18, 2014
Rated 5.0 out of 5.0 by Visiting Dallas Good hotel in downtown Dallas. The shuttle service is awesome and overall customer service is excellent. February 12, 2014
Rated 3.0 out of 5.0 by Moderate accomodations at a moderate price The room was nice but could have used some updates. Our door didn't lock properly, the bathroom door didn't close all the way and the TV in the living area wasn't working when we checked in. We called for service twice and someone came pretty quickly. They fixed the TV and brought a complimentary tooth brush (I forgot mine). We only stayed one night for a show at The Majestic so we didn't report the room lock issue but would have if we would have stayed longer. This is a great location if you are planning to see a show at the Majestic and there are several good food options in the area. The hotel restaurant/bar wasn't terrific but it was pretty good. I didn't love the Blue and Yellow decor everywhere but it wasn't that bad. February 11, 2014
Rated 3.0 out of 5.0 by Gym I would appreciate if you had some alcohol wipes in the gym so I could clean equipment before and after use. Paper towels are not helping when it comes to disinfection. In addition, it seems that no one cares if there is any water in the gym because I had to ask several times to bring some water to the gym. Water sprinkler in the room was overwhelmed with dust, chips on the floor when I checked in. No consistency at the front desk. I was charged additional two nights that I did not stay at the hotel. February 10, 2014
Rated 5.0 out of 5.0 by Restroom was very small Everything else was awesome!!!!! I would come back for sure!!!! January 29, 2014
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