Rated 4.3 out of 5 by 180
Rated 4.0 out of 5.0 by outoftowner2 Great location
The location is fabulous! We enjoyed being so close to the Riverwalk.
The breakfast was delicious and a good value.
We did not appreciate waking to very loud outdoor music before 8 am, however. It was the outdoor patio music. Not a great way to wake up.
Aside from the music, it was a wonderful stay.
December 4, 2013
Rated 4.0 out of 5.0 by 4momga Nice, but....
I was here nine nights on business and the wireless didn't work at all in my room. No prob if I sat in lobby. I called their tech support and was told it was a problem at the hotel level. I called the front desk and was told they knew it wasn't working and were waiting to get it fixed. Nine days later still no wireless.
That being said, neat property, very clean with some nice upgrades but don't think I'll be back based on wireless situation.
December 3, 2013
Rated 5.0 out of 5.0 by Firesong1 GREAT and OVER-THE-TOP Customer Service
We arrived Wednesday, November 28th at 6 p.m.....the day before Thanksgiving. Was impressed by the outstanding cleanliness of the room and the hotel in general.
The next morning, we went downstairs, anticipating our tour of The Riverwalk and later the Christmas Light Parade in the evening, and especially the 10:30 reservations we had that morning for a tasty Thanksgiving brunch, we jumped into our car, my husband turned the key....and THE ENGINE WOULD NOT TURN OVER!!!!!!!!!!!!!!! DEAD BATTERY!!!!! Since the headlights automatically turn off after the ignition turns the engine off and all of the other accessories that require a running engine were also turned off, we were afraid our battery had had one of those "OH NO" moments were a gonner. What we were going to do? We had exactly 20 minutes to get to our brunch reservations.
My husband went into the office, explained the situation to the young lady at the front desk, who had evidently drawn the short straw and had to work on Thanksgiving day, picked up the phone and ordered a taxi for us. My husband asked if there was any type of maintenance man on duty there at the hotel who might have some jumper cables. She shook her head, but then, "I'll go head a call a couple of people and see if anyone working this morning has jumper cables." THAT WORKED!!! The maintenance worker said that the maintenance department did not have any cables, but he would check with the kitchen crew to see if anyone there would have a set. One of the cooks said he had some in his car and both of them went to the cook's car and the maintenance worker took the cables and drove over to our car, while we were waiting for the taxi. He quickly attached the cable, turned the lignition to on in his car and our battery quickly roared to life!!!!!!!!! WE WERE SAVED!!!!!!!!!!!!!!!!
December 3, 2013
Rated 4.0 out of 5.0 by JP233 4 day stay at the hotel
As a gold elite member I was welcomed at the desk ( Michael) in a very courteous and professional manner. Michael indicated very quickly what I received as amenities.
Breakfast though was of a good quality but I would have rather prefered a buffet style approach.
November 27, 2013
Rated 5.0 out of 5.0 by TaTa05 Riverwalk Get Away
Hotel Indigo was perfect for our trip. The rooms are nice and big, loved the Kerug Coffee Maker, bathroom is a little tight but workable. The lobby and grounds are very well kept and there is a nice terrace where you can sit and have a drink before you hit the Riverwalk. The hotel is a little off the beaten path of the Riverwalk activity but you can catch the river taxi right outside and be downtown in minutes. The staff is very helpful with suggestions of places to see and directions. We will definitely stay at Hotel Indigo again!
November 27, 2013
Rated 5.0 out of 5.0 by Firelady Great hotel!
This is a beautiful hotel and is located right on the Riverwalk, with their own access. It's only a short walk to the restaurants and the Alamo. The balcony rooms have a beautiful view of the Riverwalk. The weather was great so we were able to sit on the balcony (comfy chairs included!). There is also a very nice courtyard overlooking the river. I didn't eat at their restaurant so can't comment on the food. Would definitely go back!
CONS: No microwave in the rooms. Also, there was construction across the way so didn't enjoy hearing a jackhammer at 7 in the morning.
November 25, 2013
Rated 4.0 out of 5.0 by smoochie4dr Overall great place to stay
We chose to stay here due to it's location on the Riverwalk and reasonable price. It is about a mile walk to the main part of the Riverwalk, but for the price it's worth the nice bit of exercise. The room was spacious and clean. The staff was friendly and helpful. Really we only had two complaints. First, we are IHG rewards members and had signed up for a riverfront balcony room but ended up having to choose between a riverfront room/no balcony or a street view balcony. The room we stayed in was nice, but it was still disappointing. Our second complaint was the breakfast selection. Everything we ate was great, but more variety would have been appreciated. They attempted a buffet on Sunday for the first time I believe, which my husband appreciated since he eats a lot of eggs and meat for breakfast. Sat he had an omelet which he enjoyed but it was only a 2 egg omelet I believe. The waiter thought there was bacon on the buffet, but there was only eggs, sausage, French toast sticks, biscuits and gravy, 2 flavors of kolaches, and fruit. We had to pay an additional 4 dollars each as they said the breakfast voucher (normally an $8 value) was not adequate). Many hotels of equal quality would offer this type of breakfast complimentary. For a $12 breakfast buffet I would expect a larger variety of items such as yogurt, bacon, oatmeal, grits, more pastries, etc. Not a major complaint, just something they could improve upon. I will say the steak nachos are wonderful. We would definitely stay here again for the overall value and location.
There is construction going on across the river so if staying during the week you may actually want to be street side as there was quite a bit of noise pretty early in the morning. Not sure how long construction will continue.
November 21, 2013
Rated 5.0 out of 5.0 by Memark My Favorite IHG Property!
I just love this hotel! Always stay here when I am working in San Antonio. Awesome rooms, great staff, nice little bar...and they always have my platinum room upgrade ready when I check in. I wish all of the IHG properties I stayed in through the year were this nice! See you in January.
November 20, 2013