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Rated 3,4 out of 5 by 21 reviewers.
Rated 1,0 out of 5,0 by Staff Great - Hotel was a building site First & foremost the staff were great. However the hotel was a building site, reception & breakfast area was severely affected by the refurbishment programme, the business centre did not exist, we were directed to the adjacent Holiday Inn, which was also going through a refurbishment. We should have been advised of the refurbishment before we arrived at the hotel. Our room was obviously pre refurbishment, with the couch having what looked like cigarette burn on the cushion, 1 1/2" scratch on the lounge TV & inappropriate dining room chairs at the breakfast bar, the telephones were not working properly, If it was not for the great hard working staff we would have checked out about 1 hour after arrival. There was a basketball court outside our bedroom window which had a floodlight operating all through the night & inadequate window curtains which prevented the light shining into our room. 23. November 2013
Rated 1,0 out of 5,0 by Smoke Filled Room in Disrepair - Dirty Hotel I arrived at between 9:00 and 10:00 PM on Monday night. The hotel is clearly being renovated, but is a mess in the interim. When I arrived at my room, I was sickened by the cigarette smoke. The room was old, stained and in disrepair. The couch had cigarette burns on it. The kitchen sink faucet was beat up and barely worked. I called the front desk and asked for a room (non-smoking) as I reserved when made the reservation over a week ago. I was plainly told that she had no other rooms and that management oversold the hotel. Well for a oversold hotel, the lobby sure was empty at breakfast. There was three, maybe four other parties at 7:30 AM breakfast other than me. They were out of coffee and had little options for breakfast. No way I would stay there again. And if the Holiday Inn next door is associated with this property, I will never stay there either. I'm supprised they are allowed to carry the IHG Staybridge name. 5. Oktober 2013
Rated 4,0 out of 5,0 by Very customer service oriented staff The hotel is just fine. It is running some renovations. However, I never felt uncomfortable due to those renovations. Breakfast was ok typical of this type of hotels. The room was a little old but clean and spacious. Internet is free and was very good with strong signal. The best part was the staff who was very friendly and ready to help on any of your requests. Location is close to airport and international and dolphin malls for shopping. 2. Oktober 2013
Rated 3,0 out of 5,0 by Interesting The rooms are still run down, the kitchen needs updating, the carpet needs cleaning, there needs to be safes installed in the room - (During my visit last 2weeks the front desk clerk tried to convince me twice that I was not looking hard enough for the room safe lol. He then asked his manager who informed them that there were no safes in the room). Breakfast was so so. Hotel rooms need updating badly. 11. September 2013
Rated 3,0 out of 5,0 by Gym Laundry, Staff The gym equipment is in horrible condition at best. the weight machine is always missing pins. The cables need adjustment and overall the equipment is out of date.The treadmill and bike are adequate at best. The laundry room while useful still has machines that are out of order and dryers that dont dry your clothes thoroughly. They are also old and dated. The staff is short handed and servicing of my room is often done after 5pm . By then I do not want to be bothered after a long day at work. I have been staying there in the Doral location on business since DEC. 12. I consider this my home away from home , but I am considering taking my business elsewhere as well as my other 4 co- workers that stay there on business. We are Platinum Elite members, but get treated as we do not exist at times. My advise is Get this place in shape or 4 loyal customers will walk away never to return. 10. September 2013
Rated 4,0 out of 5,0 by warm welcome We stayed here for a pre-cruise stay. The room had a nice home like feeling. The staff was great and very helpful. I did not care for the evening reception food. The Basketball hoop was a hit with the kids. i would stay here again. 22. August 2013
Rated 4,0 out of 5,0 by Great service, uncomfortable bed. Our stay was excellent overall. The people at the desk were very courteous and helpful. They provided me a free shuttle to Miami International airport where I picked up a rental car. They also gave us until 2 p.m. to check out of the hotel on July 18th, which came in handy since it took longer to pick up the rental car than I expected. The beds in the suite were comfortable but the sofa fold out bed was uncomfortable with the springs digging into my back through the thin mattress. 25. Juli 2013
Rated 2,0 out of 5,0 by Bad smelling rooms After making a early reservation for a non-smoking room a smoking room in the 9th floor was provided smelling very bad. You should close this floor. 16. Juli 2013