Rated 4.1 out of 5 by 336
Rated 5.0 out of 5.0 by PhilinCbus Friendly and nice
The rooms are very nice and clean here, and the staff is always very caring and friendly. You have to wait way too long for your car, so definately call down 5-10 minutes before you leave, so you don't wait in the lobby like we did.
May 5, 2015
Rated 3.0 out of 5.0 by abul-meez good location and reasonable cost
spent one night prior to interview at Cleveland Clinic. Has basic amenities and within walking distance from hospital. Breakfast was good. Iron was not working but they replaced it quickly.
May 3, 2015
Rated 1.0 out of 5.0 by wer17 Poor Service - Will not stay again
Had many problems during recent stay at this location with very poor staff service and staff communication. Front desk and operator did not answer phones on several different occasions (weekend stay). Front desk staff was actually missing in action - to the point I had to call the hotel from my cell phone while waiting in lobby at 10:30pm on a Saturday night to deal with a missing valet parking attendant. You can only valet park at this location and the wait times are horrendous. At times there was no one there to receive your car keys. Hotel staff, including valet, seems understaffed or the staff is just not caring, maybe both. Poor service might be normal at this Intercontinental since upon checkout was not asked how my stay was ... possibly a tell tale sign they didn't want to know??? Tired of hearing about the poor service maybe ??? For a luxury hotel, this property is just awful.
April 29, 2015