Best Price Guarantee FAQs

Yes, but you still must complete the online claim form to take advantage of the Best Price Guarantee.

Yes. IHG will independently review and verify the lower rate submitted with your claim. The rate must be available, bookable and comparable at the time IHG reviews the claim, and it must meet all applicable programme requirements. Screenshots or information provided with your claim may help with the review, but IHG’s determination will be based on its independent verification of the rate.

No, all claims must be submitted via the online Claim Form to be eligible.

Please allow 24 hours. for claims to be processed. If you have not received a response to your claim after this time, please email the team at bestpriceguarantee@ihg.com.

Unfortunately, the 5X Points Award cannot be awarded after check-out. Please ensure your membership number is added to the reservation before you check out of the hotel.

The 5X Points Award will be awarded upon completion of the stay and in accordance with the terms set forth in the terms and conditions of the IHG One Rewards programme. Please visit https://www.ihg.com/content/gb/en/customer-care/member-tc to review these terms and conditions.

Please e-mail the Best Price Guarantee team at bestpriceguarantee@ihg.com. The team will review your enquiry and get back to you. Please note that all bonus point awards will be determined in IHG’s sole and absolute discretion, and its decision is final.

Yes, a valid reservation at an IHG branded hotel, booked through an IHG direct channel (such as an IHG website, call centre or mobile app), is required to submit a Best Price Guarantee Claim.

No, the points included in the 5X Points Award that are above and beyond what you otherwise would have earned on the room rate for your stay will be awarded as bonus points, which do not count towards a guest’s membership status.

Yes, please review the IHG One Rewards terms and conditions for more information regarding point expiration.

Yes, bonus points cannot exceed 40,000 points per claim.

Not necessarily. Some China-based travel websites, such as Ctrip, Meituan and Fliggy may require users to log in before viewing hotel rates. If the login is only needed to access the website and the rate is available to any standard registered user, the login requirement alone will not automatically make the rate ineligible.

No. Eligibility is based on how the rate is shown and accessed on the travel website, not on your residency, nationality or location.

It means the rate can be viewed and booked by anyone who creates a standard account and logs in, without needing to pay a fee, use a special account, apply a coupon or meet any extra eligibility requirement.

A rate may not qualify if it requires something more than a standard account login. This includes special membership access, loyalty-tier benefits, student verification, a specific account type, a coupon or discount, or any other requirement that is not available to the general public.

It depends on how the coupon is applied and whether it changes who can access the rate. Automatically applied discounts may need to be reviewed carefully because coupon rules and website displays can vary.

A coupon may be considered only if it is applied automatically, does not require you to enter a code, and cannot be removed during the booking process. If the discount requires a code, special access or any additional action, it may not qualify.

Rates must be compared in the same currency as the IHG booking. If the IHG direct booking is charged in USD, the comparison rate must also be available and payable in USD.

Yes. Even if the travel website login requirement is acceptable, the claim may still be ineligible if the lower rate cannot be compared or paid in the same currency as your IHG booking.