Our Travel Advisory Policy
InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned. In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.
Focus on Flexibility. Book with Confidence.
We want you to book with confidence by providing flexible booking options. All bookings can be changed without charge and most rates are able to be canceled without penalty*. To change or cancel a reservation, visit Manage Your Stay or call our Reservations and Customer Care team.
*Some exclusions to the cancellation penalty may apply. Please refer to the rate details for applicable terms and exceptions when booking or changing reservations.
Updated: 2 March 2021
Attention: IHG does not collect social security numbers from our guests. If you receive a call from an unfamiliar caller/phone number asking for your social security number and are directed to IHG in response to this call, it is fraudulent and not from IHG. Please report this fraud attempt to your local authorities.