Most Frequently Asked Questions
It’s easy to change or cancel your reservation for any InterContinental Hotels Group (IHG) hotel. You can visit our Manage Your Reservations page or call us at your nearest worldwide reservations office.
IHG hotels offer a wide variety of services for your meetings and group events needs, ranging in style from comfortable and practical to luxurious. Find out more about our groups and meetings services online and get started today.
You may change your PIN online after signing into your IHG® Rewards Club account and clicking on "Personal Information".
You can call your nearest IHG® Rewards Club Service Centre or email us to retrieve your membership number.
Simply view the existing reservation and click on the "Add A IHG® Rewards Club Number" link near your name.
If you don’t have a PIN yet, access our Create Your Pin page to create a PIN for your account.
Simply go to the IHG® Rewards Club home page
, enter the email address we have on file for you and click Need/Forgot PIN#. Our system will automatically email your PIN to you at that email address.
The participating hotel is responsible for posting IHG® Rewards Club points to a member’s account after the eligible business meeting or special event is completed and paid. It may take up to 6 weeks for your points to post. Please check your account online or contact the hotel where you booked to check the status of your IHG® Rewards Club points.
Beginning April 1, 2015 you can earn IHG® Business Rewards points in two ways: You can either call the Reservations Office to book up to nine hotel rooms or you can call the hotel directly to book rooms, business meetings, wedding services, and other special events.
Yes, the person staying at an IHG hotel will be able to earn IHG®
Rewards Club points, as long as they are enrolled in IHG®
Rewards Club and the rate booked is a qualifying rate for IHG®
Rewards Club. As the booker, you should record the IHG®
Rewards Club numbers of all stayers at the time of booking to ensure everyone gets their points allocated correctly. For more information on qualifying rates, please read the IHG®
Rewards Club Terms and Conditions