Hotel is as expected for a Holiday-Inn. Customer Service could improve. Overall, good place to stay when visiting La Universidad de Puerto Rico.
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Poor housekeeping
By
2022 一月 04
Housekeeping services was requested to change sheets every two days in my six days stays, at the same time I spoke to the housekeeper and she refuse to give the service requested, I insisted to front desk and management and we agreed that I will receive the service, which they only did the bed but they did not once chance the sheets in the six days I stayed. I bring this informacion because after talking to them and we agreed I marked my sheets and pillows and they remain the same all my stay. I spoke to the manager before check out and informed this. For this action my company and myself are discontinued and refused to stay and use the Holiday Inn facilities in the future.
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Great stay
ByDon B
2021 十二月 18
Great staff, casino on site. Food was good close to beaches
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Very nice Hotel
ByJavi
2021 十二月 16
Very nice and clean hotel. The Two queen bed was excellent. My only concern is that I travel with my family and there was no sofabed, but everything was excellent.
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Great Hotel
ByMiriam
2021 十二月 15
Everything was very, very good loved it, not happy that you don't have one closer to San Juan that I can book with my points
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Beautiful hotel
ByRita
2021 十二月 15
The hotel itself was beautiful and the rooms are clean and comfortable. The only two negative things I could say are that the bistro restaurant is overpriced. The items listed you could get down the street for half the price. The food however was good but not worth the price. The other negative thing would have to be the friendliness of the staff. It seemed like they didn’t want to be bothered or spoken to and were not helpful. Overall nice stay, nice hotel just don’t bother with the food or staff.
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Leisure stay
ByNick
2021 十二月 10
Stayed with 2 friends in a King suite. Nice thing was that it had 2 bathrooms. Rooms comfortable.
Breakfast menu was very inexpensively priced.
My only complaint about this hotel is that the staff are not friendly. Rarely were we greeted or even smiled at when returning to the hotel. Front desk staff somewhat indifferent.
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Good staff and very cautious about COVID
ByDanny
2021 十二月 10
The place was good. It was clean and they’re very cautious in taking the proper precautions ion the midst of this pandemic.
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Mi mejore vacaciones
ByJaclyn
2021 十二月 08
Fue lo mejor la pase super bien. Me desconeste del.mundo
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Nice staff
ByJose
2021 十二月 08
Very attentive staff clean rooms and pool enjoyed casino
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El mesero
ByDaya
2021 十二月 07
Un mesero de usted tremendo servicio muy amable, no recuerdo su nombre pero era trigueño muy servicial. Orgullosa de como trato mi mesa.
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EXCELLENT ROOMS
ByMRCAT
2021 十二月 06
EXCELLENT ROOMS, CONFORTABLE, EMPLOYEES VERRY PROFETIONALS, GOOD LOCATION WITH HIGWAY ACCESS AND CLOSE TO MANY STORES
Good Location close to the UPRN
ByL.A.Recruiter
2022 五月 02
Hotel is as expected for a Holiday-Inn. Customer Service could improve. Overall, good place to stay when visiting La Universidad de Puerto Rico.
Poor housekeeping
By
2022 一月 04
Housekeeping services was requested to change sheets every two days in my six days stays, at the same time I spoke to the housekeeper and she refuse to give the service requested, I insisted to front desk and management and we agreed that I will receive the service, which they only did the bed but they did not once chance the sheets in the six days I stayed. I bring this informacion because after talking to them and we agreed I marked my sheets and pillows and they remain the same all my stay. I spoke to the manager before check out and informed this. For this action my company and myself are discontinued and refused to stay and use the Holiday Inn facilities in the future.
Great stay
ByDon B
2021 十二月 18
Great staff, casino on site. Food was good close to beaches
Very nice Hotel
ByJavi
2021 十二月 16
Very nice and clean hotel. The Two queen bed was excellent. My only concern is that I travel with my family and there was no sofabed, but everything was excellent.
Great Hotel
ByMiriam
2021 十二月 15
Everything was very, very good loved it, not happy that you don't have one closer to San Juan that I can book with my points
Beautiful hotel
ByRita
2021 十二月 15
The hotel itself was beautiful and the rooms are clean and comfortable. The only two negative things I could say are that the bistro restaurant is overpriced. The items listed you could get down the street for half the price. The food however was good but not worth the price. The other negative thing would have to be the friendliness of the staff. It seemed like they didn’t want to be bothered or spoken to and were not helpful. Overall nice stay, nice hotel just don’t bother with the food or staff.
Leisure stay
ByNick
2021 十二月 10
Stayed with 2 friends in a King suite. Nice thing was that it had 2 bathrooms. Rooms comfortable.
Breakfast menu was very inexpensively priced.
My only complaint about this hotel is that the staff are not friendly. Rarely were we greeted or even smiled at when returning to the hotel. Front desk staff somewhat indifferent.
Good staff and very cautious about COVID
ByDanny
2021 十二月 10
The place was good. It was clean and they’re very cautious in taking the proper precautions ion the midst of this pandemic.
Mi mejore vacaciones
ByJaclyn
2021 十二月 08
Fue lo mejor la pase super bien. Me desconeste del.mundo
Nice staff
ByJose
2021 十二月 08
Very attentive staff clean rooms and pool enjoyed casino
El mesero
ByDaya
2021 十二月 07
Un mesero de usted tremendo servicio muy amable, no recuerdo su nombre pero era trigueño muy servicial. Orgullosa de como trato mi mesa.
EXCELLENT ROOMS
ByMRCAT
2021 十二月 06
EXCELLENT ROOMS, CONFORTABLE, EMPLOYEES VERRY PROFETIONALS, GOOD LOCATION WITH HIGWAY ACCESS AND CLOSE TO MANY STORES