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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 535 reviews
95%
Recommend This Property

Ratings Breakdown

535reviews

  • 5 Stars
    394
  • 4 Stars
    92
  • 3 Stars
    29
  • 2 Stars
    11
  • 1 Stars
    9

Escaping a Category 4 Hurricane

By

October 20, 2017

club

I have stay several times in the hotel before. Upon Maria was about to hit us, decided to stay at the hotel which happened to be the right decision. The experience during the hurricane was incredible, have all the amenities ( air condition, safe place to be, light, and a great restaurant. I made reservation for one week and because the condition of PR ended 2 weeks. We had intermitent internet so we were able to contact all the family. It was really a great experience. Would recommend Holiday Inn Hotel to anyone any time. After the stay we were able to leave PR to the US.

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Holiday Inn Mayaguez

By

October 18, 2017

club

Saludos. Creo deberian ser mas sensitivos y tratar de una mejor manera a los clientes. Me hospede durante el paso del huracan Maria en PR durante 6 noches y a pesar de que un familiar extendio la reservacion durante 1 semana desde Estados Unidos y le presente al personal del hotel el numero de confirmación de pago, no se honro la misms ya que no tenian forma de verificarlo. La reservación era la numero D10423711131. Inclusive se notifico esta situacion y tengo el numero de reclamacion (67761520) y no he recibido ninguna comunicación al respecto. El hotel tampoco ajusto la tarifa por el paso del huracan donde hubo limitaciones con el sistema electrico y ningun servicio de internet. Es muy desagradable que en una cadena tan prestigiosa como la de ustedes ocurran estas situaciones.

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Nice Stay

By

September 16, 2017

platinumelite

Outstanding Service! We stay during Irma and never lost power or services. On site restaurant, casino and bar!

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hurricane stay

By

September 14, 2017

club

Our stay at the Holiday Inn in Mayaguez was not part of our plan on our vacation, but due to hurricane Irma we had to relocate to the East side of the Island. my stay was very comfortable and the staff made every effort to make us feel safe in every way.

Ruben Rosado Segul and Ramon were outstanding!! Both of them made our stay very comfortable!

Ramon assured me in every way that we were in a safe place during the hurricane. During our stay I saw Ramon demonstrate top notch team spirit!! He ran from floor to floor trying to collect food trays and to deliver them while keeping a smile and friendly attitude with all the guests.

Ruben was a ray of sunshine! no matter the issue he had a bright smile on and worked to accommodate the needs of the guests.

Dony was very cheerful every morning serving breakfast. He always greeted us with a smile!! nothing you asked him for was a problem, he happy to help!!

I plan to return to the Holiday Inn next summer for a few days with my family.

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Sobrepasó Totalmente Nuestras Expectativas

By

September 14, 2017

La noche antes de hospedarnos en el Holiday Inn Mayaguez

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Excelente servicios

By

September 14, 2017

club

El personal trata de que el cliente quedé 100% satisfecho. No tengo queja alguna.

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Excellent

By

September 13, 2017

Recomendado. Excelente localizacion, comida y entretenimiento.

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Nice hotel

By

September 13, 2017

platinumelite

Very clean and friendly. Nice and quick recovery after Hurricane Irma. I would recommend

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PR Hurricane Irma 2017 hotel stay

By

September 12, 2017

club

It was me and my son and I felt safe during the hurricane... the room was super clean and comfortable. Customer service was beyond awesome and professional! And the food was delicious... the dinner is a little bit expensive IMO but OK! I think you can improve in having more dinner and lunch options (breakfast is the best)... and you should also add a coin change machine in the laundry room!

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Limpieza y comodidad

By

September 12, 2017

club

Buena higiene, camas cómodas, buen servicio, necesitan mas variedad en comida y limpieza en la piscina.

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Servicio

By

September 10, 2017

club

No me gustó el Buffet de desayuno, algunas cosas no estaban bien hechas. Encontré cabello y es bien desagradable.

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Excellent service and food

By

September 10, 2017

club

I would recommend a business or leisure syay at the hotel.

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