 Guest Reviews
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86%
Recommend This Property
Overall Experience 4.2
86%
Recommend This Property
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Byjamsh28
17 November 2019
good experience shall avail in IHG group hotels somewhere else.
Great service
Bybelovedbeloved
13 November 2019
Very nice location and excellent staff, it's easy to access many facilities like Malls and airport
Inconsistent quality
Byanonymous
13 November 2019
I liked the fruit basket on first day. but second day was horrible and I already described the reasons
My favorite hotel in Al Khobar
ByLeith02
06 November 2019
Good location. Excellent management and attentive staff. Cigar-friendly smoking areas. Quality restaurant and laundry service. Good internet.
Thanks to the hotel staff
ByHadiiMtmi
26 October 2019
Thanks to the hotel staff for the wonderful service through the front desk
Excellent location in the city and close to many attractions
Excellent swimming pool
Better than most hotels
No gym for women
ByColleenco
16 October 2019
Everything was good ( although something needs improvement) but I was annoyed that pool and gym were only for men. Women can only sit around - there should be a gym sauna etc for women too!
Worst Hotel Experience
ByMZEEN
14 October 2019
I originally booked for an executive non smoking room specifically located in a QUITE area. When I reached the hotel on the day of the check in at around 6:45 pm I was guided to my allocated room at the 4th floor. First I was shocked by the smell of smoke in the room, clearly it wasn't a non smoking room and it was a connecting room, therefore I directly called the reception and asked to change the room.
I was then guided by the hotel staff to a room located on the first floor .I believe it was the only room available. Clearly it wasn't an executive room but I didn't mind it as long as it was quiet and the good thing was that it had no smell of cigarettes like the previous room.
However unfortunately, I struggled to sleep due to the highway noises and plus at 3:30 am the TV was turned on at a high volume in the next room! I kept on trying to call the reception but no one picked up!! Therefore I sent an email at 4 am explaining what happened to me and requested an early check out, in order for me to stay in another hotel the next day. A sleepless night after a long day of work and travel is not at all what I was expecting!
To my surprise I call the reception at 8:00 am to make sure that they received the email in order for me to have a smooth and quick check out before heading to work, a receptionist answers me stating that they didn't read the email!!!! I got so upset and I told her to read it or forward it to the person in charge and get back to me asap. The manager calls me back in less than 10 minutes to apologize asking me to give the hotel another chance. They offered to upgrade me to a suite , and promised that it would be a quiet room. I specifically told him on the phone that all I am asking for is a quiet room, no need for an upgrade, however he insisted and I accepted. I go to work and come back at around 6 pm. The room was really nice however this time there was apparently a technical problem with the pipes and the water was boiling and I couldn't take a bath!! Plus there was this weird noise above the bed . I call the reception asking them to send a technician. Of course I had to call three times to remind the receptionist. At last the technician arrives telling me that there was a problem in the hotel since they changed their water supplier and unfortunately there will be no cold water, only hot boiling water. I asked him about the noise above the bed , he told me it is due to the chillers generators located above the room, where I was staying.
I thanked him politely. And once he left, I packed my bag and checked out IMMEDIATELY and booked in another hotel.
I am a gold IHG member and I usually stay at the holiday inn whenever I travel, but the experience in Khobar was the first and worst hotel experience.
Highly recommended for stay in Khobar
BySanju
14 October 2019
Simply loved the experience, the staff is very friendly and sensitive to the needs of the guest, well designed rooms and spacious
Always an excellent stay
ByStonesy
08 October 2019
I have stayed at this hotel a few times and I have never had a problem, always so welcoming. The rooms are clean and comfortable and the food is of a high quality. I would definitely recommend staying at this hotel.
Excellent hotel
Bymahimk
06 October 2019
I am happy to stay in holiday in because excellent service and hospitality
Good experience
ByA.Youssef
26 September 2019
I will be back soon hope you give me some good offers or upgrades
Loving this Hotel chain
ByKaletho
26 September 2019
I have stayed in this chain in other countries and I am starting to like it more each time. They seem to understand what a hotel of this time and age should and shouldn't have.