 Guest Reviews
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89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
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Open Gallery
Clean and Nice
ByFrank Song
15 June 2022
it's thrid time for me stay here more than one week. Standard and convient for stay, comforable design with reasonable rate.
My stay at IHG
ByKatBrock
09 May 2022
This was a very good visit. After working 12 hours outside, I was too tired to go to a store so I attempted to buy some water at the front desk. The desk employee never got off the phone while I waited and waited to ask a question about the water sizes and prices, so After 8 minutes, and motioned it was $4.55 (ish?) for 16 oz - thats insane! Really - I was slightly dizzy and only brought $4.00 to the desk. I was to tired to wait for his conversation to end so I left.
Comfy
ByMike
05 May 2022
Staff is professional and welcoming. Rooms and facilities are clean. Would stay here everyday if possible.
Perfect Stay
ByJuniorT
03 May 2022
The location of this property is beautiful, safe. The room was nice and clean. The restroom was very clean. The only thing that needs improvement is the water pressure. Pool area had a beautiful view. Overall great stay!
Comfortable bed and clean room.
ByKengland42
26 April 2022
Hotel was great, room was clean, bathroom was clean. The breakfast was lacking in fresh non picked through food. No coffee as well. But overall a good quality night sleep.
GREAT STAY
ByCarol
25 February 2022
Once again, I had a great experience at Holiday Inn Diamond Bar. Jason at the front desk is a gem. Very professional and accommodating. I was able to check in a bit early and since the property wasn't full, I was upgraded to a great room that I had stayed in once before. Room was perfect. Comfortable and quiet. This is a great location being close to freeways going in various directions.
I think the breakfast bar is a bit over priced for what is offered so I probably will not dine there in the future.
The lousy highway noise will with you whole night; I am also disappointed with the Staff;
ByClaire781
10 January 2022
-- The bed is very comfortable, and the room is very clean;
-- The window is not double-paned, and the room is filled with lousy highway noise.
-- I am really excited to visit the Diamond area; however, I am super disappointed with the staff. As a Platinum Elite guest, I emailed the team to inform them of the stay a few days before arriving and hope to get a better room if possible; The team said they would prepare a good room for me. However, I got a room facing the highway directly with terrible highway noise all the time. I could not bear that and requested to change to a better room; They told me that all the rooms not facing the highway were unavailable. My sleep quality was horrible that night;
-- If I did not email the hotel before my arrival, I am totally fine to be assigned to a room with lousy noise. However, I emailed you a few days ago. I feel really disappointed in this situation as a Platinum Elite guest.
Very clean
ByFelecia 2
03 January 2022
I can't say enough good things about this hotel. The staff was amazing and the food delicious. We loved not having to leave the premises for a drink or meal. When we arrived from Texas, we were warmly greeted by Maria that offered us a bottle of water as we checked in. She could see we were tired. She got us checked in quickly. Carlos and Juan in the restaurant get 3 gold stars each. Carlos was so pleasant when I went down to breakfast at 630am. Juan was equally nice when we returned from Los Angeles for a day trip. We ate dinner at the bar with drinks. We enjoyed it immensely. The best Holiday Inn we have stayed at. Very nicely decorated and very clean.
everything is good but
ByYunhsiang Hsueh
29 December 2021
I stayed on 12/24 and 12/26. Everything is perfect in the first night. But in 12/26, I can't get extra blanket because the hotel runs out of it. My room is 605 and it faces to highway. The traffic noise is really loud and I can't sleep until 4am. The window is closed but it doesn't help too much. Compared to the room I got on 12/24 which faced to lobby parking lot, this is the most issue for me.
Great
ByBlake
15 December 2021
I want different food next time, but everything else was great
I am a gold member but I would rather choose other hotel
ByLinda
14 December 2021
Bad staff services , I wrote long enough in previous pages, very bad experience from day one until I left, during my 13 days stay
Cramped room, no soap in public areas
BySoccermom
13 December 2021
Not a bad looking property visually, and the area is safe, but these were my complaints, for those who are picky. Fitness center had no towels and old, empty hand cleaner stations. Didn’t seem that floor or equipment was recently cleaned, no sanitizing bottle or towels for equipment. Logistics—Stairs couldn’t be used to access lobby. So, you had to use elevator—and there are only two. Not idea for ppl who prefer to avoid crowded elevators. Next, Bathroom—maybe not the cleanest but also no way to have shower area door stay open. Automatically closes, which became annoying. Toilet flush was obnoxiously “sudden” and seemed like it could grab you and take you down the drain with everything else. Finally, the lobby bathroom right next to “food service office” (on my only visit there) smelled horrific yet had zero hand soap, leaving one wonder which cook or service member was unable to wash their hands before returning to work. also